Basic Info

Mohammed Magdy

8 years

Cairo, Egypt

N/A

Experienced

Work Experience

Sales Executive at Journas

Experience Details

Sales Executive

Media/Journalism/Publishing

Experienced (Non-Manager)

1. Responsibilities
• Write and dispatch email marketing campaigns.
• Manage and update the contact database and assist with lead generation activities
• Research new online media opportunities that may benefit the business including mobile, social media, development of blogs and forums.
• Communicate with clients, affiliate networks and affiliate partners.
• Communicate with the operations department to monitor the performance of client websites and make recommendations for improvement.
• Developing and managing digital marketing campaigns.


Company Details

Journas (multinational)

Cairo, Egypt

1-10 employees

Internet/E-commerce

http://journas.com

Feb 2017 to present (10 months)
Telesales Executive at DHL Express

Experience Details

Telesales Executive

Sales/Retail, Logistics/Supply Chain

Experienced (Non-Manager)

1. Job Purpose:
Maintain between 400 and 600 existing DHL customers by telephone within the Direct Sales Segment.
Be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts.

2. Principal Accountabilities:

A. Impact
Responsible for work processes that affect success of own role and have a moderate impact on the performance of the department.

B. Problem Complexity / Process
Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business. • Act as Tele Sales customers’ main contact for DHL. Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business. • Open new accounts and ensure they trade profitably.
C. Customer / Stakeholder
Act as Tele Sales customers’ main contact for DHL, responding and satisfying their sales and post sales requirements. • Build a strong client relationship to ensure that the account performs and grows to its maximum potential. • Manage a portfolio of customers via telephone. • Liaise closely with Sales Channels
D. Autonomy
Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department. • Adhere to regional standards on profit margins and discount guidelines. • Any deviation from the tariffs requires management agreement Work under limited supervision with periodic review. Use independent judgment and determine best course of action through the interpretation of policies and procedures.
E. People Management
May provide general guidance/direction, training, and technical assistance to lower level service, production, and support personnel.


Company Details

DHL Express (multinational)

Cairo, Egypt

501-1000 employees

Logistics and Supply Chain

www.dhl.com

Feb 2015 to Jan 2017 (1 year 11 months)
Service Point Advisor at DHL Express

Experience Details

Service Point Advisor

Sales/Retail, Logistics/Supply Chain

Entry Level

1. Job Purpose:
Serves front counter reception customers to meet DHL’s customer service and express center (retail) Objectives.

2. Principal Accountabilities:

A. Receive customers at front counter receptions and process shipments through DHL software.
B. Ensure all security procedures for all shipments received are followed up.
C. Ensure that all shipments arriving at the express center are scanned whether delivered through the front counter or will be Held for Collection.
D. Assure all customers receive service, which is prompt, friendly, courteous and helpful.
E. Provide customer feedback to others in the organization
F. Meet service level and response time objectives
G. Meet quality objectives
H. Perform customer identification
I. Perform shipment identification
J. Record sales leads and operation leads
K. Record customer complaints.
L. Make continuous work process improvements.
M. Revenue Generator.


Company Details

DHL Express (multinational)

Cairo, Egypt

501-1000 employees

Logistics and Supply Chain

www.dhl.com

Nov 2009 to Jan 2015 (5 years 2 months)

Education

Bachelor of commerce in Commerce

Education Details

Bachelor of commerce

Commerce, Accounting

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2003 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Khedewy Ismail

Egypt

2002

Not specified

N/A

Al Khedewy Ismail
2002

Training and Courses

Training/Course Details

Telesales executives CIS course

Dec 2015

DHL Express

N/A

This profile is fresh!
Last update 21 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdobe PhotoshopArabicBusiness DevelopmentCommerceCustomer-orientedDHL ExpressE-commerceEnglishHard WorkerInternetInternet SearchJournalismJournasLogisticsLogistics And Supply ChainMediaMicrosoft OfficeMicrosoft WindowsMusicPhotographyPublishingRetailSalesSales ExecutiveService Point AdvisorSocialSupportiveTeam PlayerTelesales ExecutiveTelesales Executives CIS CourseTo TravelTransportation

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

More than 7 years

Photography

Photography

: Expert

: Extreme - I love it!

:

More than 7 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Sales

Sales

: Expert

: Extreme - I love it!

:

1-3 years

Retail

Retail

: Expert

: Extreme - I love it!

:

3-5 years

Photography

Photography

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Hard worker, Customer-oriented, Social, Team Player, Supportive

Online Presence

https://www.linkedin.com/in/mohammed-magdy-19b2b2141/https://www.facebook.com/mohammed.magdy.73594http://journas.com/jourlist/246/echoes-photographyhttps://www.photo.net/mmagdy

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