Basic Info

Mohamed Magdy Khairy

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Help Desk Support Specialist at Sakan Finance Co.

Experience Details

Help Desk Support Specialist

Banking, IT/Software Development, Customer Service/Support

Experienced (Non-Manager)

- Assist the IT-Manager in the monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications and peripherals.
- Design and implement preventive maintenance for hardware & software with approval of IT Manager.
- Create daily and weekly IT reports, report directly to IT Manager.
- Responsibility for Help Desk issues through either face to face or over the telephone.
- Claim suppliers for software/ hardware needs.
- In charge of IT Department when IT Manager absent or out of the work.
- Follow up all claims that are being forwarded to IT Department.
- Documenting, archiving all correspondence, follow up supplier’s visits and maintenance.

Services
Full systems control, Installing and configuring software (Add, Edit, Delete) for users.
Troubleshooting and resolving hardware or software issues.
- Access System Control.
- Attendance Machine.
- Security Camera Systems.
- Fire Alarm System.


Company Details

Sakan Finance Co.

Giza, Egypt

11-50 employees

Banking

N/A

Jan 2015 to present (2 years 7 months)
Help Desk Support Officer at Sakan Finance Co.

Experience Details

Help Desk Support Officer

Banking, Customer Service/Support, IT/Software Development

Entry Level

- Installing and configuring computer hardware, operating systems and applications.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Help staff through a series of actions, either face to face or over the telephone to resolve issues.
- Monitoring and maintaining computer systems and networks.
- Replacing Hardware parts as required.
- Providing support, including procedural documentation and relevant reports.
- Setting up new user accounts and profiles and dealing with password issues.
- Working continuously on tasks until completion or referral to partners, if appropriate.
- Prioritizing and managing many open cases at one time.
- Rapidly establishing a good working relationship with partners and vendors.
- Testing and evaluating new technology.
- Supporting the roll-out of new hardware and software.
- Ability to communicate technical information, both verbal and written, to range of staff
- Conducting electrical safety checks on computer equipment.


Company Details

Sakan Finance Co.

Giza, Egypt

11-50 employees

Banking

N/A

Jan 2010 to Jun 2013 (3 years 5 months)
Trainee (intern) at Amlak Finance Co.

Experience Details

Trainee (intern)

Banking, IT/Software Development, Customer Service/Support

Entry Level

- Responds to telephone calls and Provide support on a variety of issues.
- Installing, reloading, and troubleshooting Windows XP, Vista, 7 operating systems
and Office 2003, 2007.
- Add, move, and change Staff equipment desktops, Laptops, Printers, IP Phone and peripherals.
- Understanding written “Internal Memos” related IT.
- Other duties that may be assigned.


Company Details

Amlak Finance Co. (multinational)

Giza, Egypt

51-100 employees

Banking

N/A

Jan 2008 to Feb 2009 (1 year 1 month)

Education

Faculty of Commerce in Business Administration

Education Details

Faculty of Commerce

Business Administration

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2009 - 2013

Certifications

Certificate details

CCNA Routing and Switching

Dec 2016

N/A

N/A

N/A

The American University in Cairo (AUC)

Cisco Certified Network Associate (CCNA) Routing and Switching - Cisco Academy Course

Certificate details

Introduction to the Internet of Things (IOT)

Jun 2017

N/A

N/A

N/A

Arab Academy for Science, Technology & Maritime Transport (AASTMT)

Introduction to the Internet of Things (IOT) -
Cisco Academy Course

CCNA Security
Jul 2017

Certificate details

CCNA Security

Jul 2017

N/A

N/A

N/A

Arab Academy for Science, Technology & Maritime Transport (AASTMT)

Cisco Certified Network Associate (CCNA) Security - Cisco Academy Course

Certificate details

CCNP Routing & Switching and Tshoot

Jul 2017

N/A

N/A

N/A

Arab Academy for Science, Technology & Maritime Transport (AASTMT)

Cisco Certified Network Professional (CCNP) Routing, Switching and Tshoot

Training and Courses

Training/Course Details

English Course – Upper Levels

May 2016

The American University in Cairo - (AUC)

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

Amlak Finance Co.ArabicBankingBusiness AdministrationCCNA Routing And SwitchingCCNA SecurityCCNP Routing & Switching And TshootCCTV SystemCustomer ServiceEnglishEnglish Course Upper LevelsHelp Desk Support OfficerHelp Desk Support SpecialistHelpdesk SupportITIntroduction To The Internet Of Things (IOT)Software DevelopmentSupportTrainee

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Fields of Expertise

Helpdesk Support

Helpdesk Support

: Intermediate

: High

:

3-5 years

CCTV System

CCTV System

: Intermediate

: High

:

1-3 years

Online Presence

https://eg.linkedin.com/in/mohamedkhairy01https://www.facebook.com/MohamedKhairy01

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