Basic Info

Mirham Abd Al Wahab

2 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Guest relations agent at Fairmont Towers Hotel

Experience Details

Guest relations agent

Customer Service/Support

Entry Level

N/A


Company Details

Fairmont Towers Hotel (multinational)

Egypt

N/A

Hospitality/Hotels

N/A

Dec 2014 to Sep 2015 (9 months)
Call center agent at Teleperformance

Experience Details

Call center agent

Customer Service/Support

Entry Level

N/A


Company Details

Teleperformance (multinational)

Cairo, Egypt

N/A

Consumer Services

N/A

Nov 2014 to Apr 2015 (5 months)
Visa officer at Azal group/VFS Global

Experience Details

Visa officer

Customer Service/Support

Entry Level

I used to work as a visa officer. My responsibility was to deal with the customer during the whole process of the submission of their documents in order to get the visa ( on the counter, the cashier, the biometric booth ... etc). I worked there also as a call center agent in 4 languages ( Arabic, English, Spanish and Italian) for a while.


Company Details

Azal group/VFS Global (multinational)

Giza, Egypt

N/A

Outsourcing/Offshoring

www.vfsglobal.com

Dec 2013 to Dec 2014 (1 year)

Achievements


I was writing articles in Spanish magazine that my faculty colleagues and I have created and I received a merit certificate from my faculty's dean.

Education

BA in Spanish Philology and Literature

Education Details

BA

Spanish Philology and Literature

Ain Shams University, Egypt

A / Excellent / 85 -100%

N/A

N/A

Ain Shams University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Ahram schools

Egypt

2009

A / Excellent / 85 -100%

N/A

Al Ahram schools
2009

Certifications

ICDL
Dec 2012

Certificate details

ICDL

Dec 2012

N/A

N/A

N/A

armed forces

N/A

Training and Courses

Training/Course Details

ICDL

Mar 2012

Armed Forces

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AppreciationArabicAzal Group/VFS GlobalCall Center AgentCommitmentConsumer ServicesCooperationCustomer CareCustomer ServiceCustomer-orientedDocuments And Paper WorkEnglishFairmont Towers HotelGermanGuest Relations AgentHard WorkerHospitalityHotelsICDLInteractiveItalianMicrosoft OfficeOffshoringOrganizerOutsourcingProblem SolverProfessionalismPunctualitySpanishSpanish Philology And LiteratureSupportTeleperformanceVisa Officer

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Spanish

Spanish

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Fluent

: Fluent

: Intermediate

: Intermediate

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer care

Customer care

: Advanced

: Extreme - I love it!

:

1-3 years

Documents and paper work

Documents and paper work

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Organizer, Problem Solver, Interactive

Like Mirham`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Mirham's full profile and find more great talent and professionals to join your team.