Basic Info

Moustafa Ahmed

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Help Desk Engineer at Raya Data Center

Experience Details

Help Desk Engineer

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Raya Data Center (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services, Engineering Services

http://www.rayacorp.com/

Oct 2016 to present (2 months)
IT Help Desk Specialist at EJB

Experience Details

IT Help Desk Specialist

IT/Software Development, Engineering - Telecom/Technology

Experienced (Non-Manager)

Handle software & hardware problem , Solve users problem related to Internet service or servers , handle operating systems line windows 7 , 8 or 10 and windows server 2012 , Support Applications line Microsoft office , troubleshooting and solving software printer device , File server troubleshooting , Active Directory , licenses , Internet Security


Company Details

EJB

Maadi, Cairo, Egypt

11-50 employees

Management Consulting, Business Services - Other, Business Supplies and Equipment

http://ejb.org.eg/

Feb 2016 to Oct 2016 (8 months)
IT Specialist at SoftTrend

Experience Details

IT Specialist

IT/Software Development

Experienced (Non-Manager)

Handle software & hardware problem , Solve users problem related to Internet service or servers , handle operating systems line windows 7 , 8 or 10 and windows server 2012 , Support Applications line Microsoft office , troubleshooting CST complaint in a professional way and support firewall software and hardware like Sophos , Cyberoam , Fortigate ,, solve any problem related to network Routing and switching , Troubleshoot with CST remotely , Installing and Solving antivirus server , installing and configuring windows server 2012


Company Details

SoftTrend

Maadi, Cairo, Egypt

11-50 employees

Information Technology Services

http://soft-trend.com/

Jul 2015 to Feb 2016 (7 months)
Technical Support at TE Data

Experience Details

Technical Support

Engineering - Telecom/Technology, Customer Service/Support

Experienced (Non-Manager)

Solve customer’s technical complains in professional way.
Apply standard and advanced CPE configuration.
Through working there, Troubleshooting and Supporting for ADSL
Supporting Ray Telecom customers in installing their ADSL connection & troubleshooting for any problems concerning the connection or their Network, and that allow me to deal with different brands of ADSL routers
& modems also a lot of network components.
Working as a Technical Support (1st line customer support) in Internet Egypt call center troubleshooting ADSL with our customers and configure variety of modems and routers
Configuring static IPs and username. Installation ADSL
End-user support.


Company Details

TE Data (multinational)

Cairo, Egypt

More than 1000 employees

Internet/E-commerce

www.tedata.net

Feb 2014 to Jul 2015 (1 year 4 months)

Achievements


I got Excellent in my project at network field , I have CCNA certified , I have 4 certificates from British Council , I have studied English course at AUC , I have good in Information Systems at Pharaohs Academy and I have good in industry at Ammar Bin Yasser Secondary School

Education

Good in Information Systems

Education Details

Good

Information Systems

Pharaohs academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Pharaohs academy
2009 - 2013
High School - Other

High School Details

Other

Ammar bin Yasser

Egypt

2009

C / Good / 65 - 75%

N/A

Ammar bin Yasser
2009

Certifications

CCNA
Nov 2015

Certificate details

CCNA

Nov 2015

875 out of 1000

N/A

N/A

USA

Networking background TCP troubleshooting and solve cabling and labeling problems

Training and Courses

Training/Course Details

English

Feb 2013

British Council

N/A

English at AUC
Mar 2014

Training/Course Details

English

Mar 2014

AUC

I'm studying English at AUC

Training/Course Details

MCSA

Nov 2015

self study

Microsoft Certified Solution Associate

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Active DirectoryAdaptiveArabicBusiness Services - OtherBusiness Supplies And EquipmentCCNACommunication SkillsComputer GamesComputer HardwareComputer SkillsComputer SoftwareCustomer ServiceE-commerceEngineering ServicesEnglishFlexibleHandles StressHard WorkerHelp Desk EngineerITIT Help Desk SpecialistIT SkillsIT SpecialistInformation SystemsInformation Technology ServicesInternetLabelingLan CardsLearning New ThingsMCSAManagement ConsultingMicrosoft OSMicrosoft WindowsNetworksProblem SolverRaya Data CenterReadingRoutingServersSimple LifeSoftware DevelopmentSupportSwitchingSwmmingTE DataTeam PlayerTechnical SupportThinking About The FutureTroubleshootingWorkstation

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

5-7 years

Routing

Routing

: Advanced

: High

:

3-5 years

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

3-5 years

Switching

Switching

: Advanced

: High

:

3-5 years

Lan Cards

Lan Cards

: Advanced

: High

:

1-3 years

Networks

Networks

: Advanced

: High

:

1-3 years

Computer Hardware

Computer Hardware

: Advanced

: High

:

1-3 years

computer software

computer software

: Advanced

: High

:

1-3 years

labeling

labeling

: Advanced

: High

:

3-5 years

Active Directory

Active Directory

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

3-5 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

3-5 years

IT skills

IT skills

: Advanced

: Extreme - I love it!

:

1-3 years

Computer Hardware

Computer Hardware

: Advanced

: Extreme - I love it!

:

1-3 years

Computer Software

Computer Software

: Advanced

: Extreme - I love it!

:

1-3 years

Troubleshooting

Troubleshooting

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft OS

Microsoft OS

: Advanced

: Extreme - I love it!

:

1-3 years

Workstation

Workstation

: Advanced

: Extreme - I love it!

:

1-3 years

Servers

Servers

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Problem Solver, Flexible / Adaptive, Handles Stress, Team Player

Online Presence

https://eg.linkedin.com/in/moustafa-mohammed-b99799b0https://www.facebook.com/Moustafa.Mohamed1212

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