Basic Info

Mohammed Montasser

4 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical Department Supervisor at MW3 - Mobile Wave 3 (Subsidiary of ILA Group)

Experience Details

Technical Department Supervisor

IT/Software Development, Sales/Retail, Project/Program Management

Experienced (Non-Manager)

MW3 is a start-up company that were committed to build a cloud-based M2M/B2B Ecosystem Enabling Platforms (E2P) to enable the creation of efficient marketplaces that can scale easily and quickly through unlocking the bottlenecks that hinder the efficient interaction between the stakeholders of the ecosystem underlining these marketplaces and provides scalability and efficiency of any marketplace deployment targeting OTTs, MNOs & MVNOs in ME and Africa.
♣ Responsible for managing technical processes and led a team of 10 people to achieve collaborative goals and to provide the necessary environment for project success.
♣ Handling teams, schedule project timelines, arrange for resources and also help in solving technical problems when needed.
♣ Responsible for project planning, setting targets, deliverables and making decisions.
♣ Make presentations on project/team status, present weekly and ad-hoc reports to top management.
♣ Conduct performance reviews of team members and identify areas of improvement, give feedback and recommend for promotion.
♣ Manage workflow and analyse the requirements for all RFP requests.
♣ Meeting with clients to ensure a well defined Scope of Work (SOW) and all RFP requirements are addressed.


Company Details

MW3 - Mobile Wave 3 (Subsidiary of ILA Group)

Cairo, Egypt

11-50 employees

Telecommunications, Information Technology Services, Information Technology Services

http://mw3.com.eg

May 2015 to Dec 2015 (7 months)
Senior Team Leader at MW3 - Mobile Wave 3 (Subsidiary of ILA Group)

Experience Details

Senior Team Leader

Installation/Maintenance/Repair, IT/Software Development, Sales/Retail

Experienced (Non-Manager)

♣ Responsible for providing support for a wide range of cloud-based products, services & solutions.
♣ Contributed in building a cloud-based M2M/B2B Ecosystem Enabling Platform (E2P) that helps scalability and efficiency of any marketplace deployment targeting OTTs, MNOs & MVNOs in ME and Africa.
♣ M2M Suppliers & services selection based on marketing research and business requirements.
♣ Refining selected services based on technical testing.
♣ Develop SWOT and competitive analysis of markets and companies.
♣ Define M2M/B2B solutions testing processes.
♣ Design & implement cloud-based M2M/B2B solutions based on customer requirements.
♣ Manage & supervise cross-functional projects.
♣ Experience in designing & implementing multi channel solutions and B2B/B2C Portals / Websites.
♣ Hand-on experience in designing & implementing ecommerce solution on Magento and Wordpress open source platforms.
♣ Strong experience in implementing cloud based ERP/Supply Chain solutions.
♣ Evaluate problems identified and assist with resolution strategies.


Company Details

MW3 - Mobile Wave 3 (Subsidiary of ILA Group)

Cairo, Egypt

11-50 employees

Telecommunications, Information Technology Services, Information Technology Services

http://mw3.com.eg

May 2013 to May 2015 (2 years)
Business Domain Expert at ILA Egypt (Subsidiary of ILA Group)

Experience Details

Business Domain Expert

Installation/Maintenance/Repair, IT/Software Development, Sales/Retail

Experienced (Non-Manager)

ILA Egypt is the execution arm of ILA Group’s vision in Middle East & Africa. ILA is a venture specializing in the provisioning of innovative services and portfolios that are based on the convergence of two key industries, IT and Telecommunications and by using two key technologies: Cloud computing and Machine-to-Machine (M2M). ILA is lead by a team of executives who have experience in leading multi- national IT and Telecommunications organizations such as Zain and ITS.
♣ Responsible for defining the end to end architecture for cloud based solutions in different areas: Smart Buildings, Telematics, Telemetry & HVAC smart systems.
♣ Research, analyze and recommend new technologies and products for cloud-based applications, based on the business requirements.
♣ Troubleshooting systems, performance testing and tuning.
♣ Good working knowledge of Functional & Non Functional Testing.
♣ Design and execute test cases for new and sustaining products.
♣ Install & support services remotely or at the customer site when needed.


Company Details

ILA Egypt (Subsidiary of ILA Group)

Cairo, Egypt

11-50 employees

Telecommunications, Information Technology Services, Internet/E-commerce

http://www.ila-group.com

Jul 2012 to May 2013 (10 months)
Installation Team Representative at LinkDSL

Experience Details

Installation Team Representative

Customer Service/Support

Entry Level

LinkDSL, the leading Internet Service and Solutions Provider, is a subsidiary of Mobinil, Egypt's first mobile phone operator
♣ Guide the customers to activate the service and provide information about the products and service.
♣ Install & support ADSL connection at the Customer site.
♣ Answer incoming calls requesting installation of the ADSL service by configuring the modem and checking customer line parameters in order to activate the service.
♣ Handle outbound calls targeting configuring customer modems to activate the ADSL service with clients.
♣ Manage challenging service situations in order to handle all customer inquiries.
♣ Solve customers’ problems during activation cycle in order to activate the service.
♣ Assign the customers’ task to the responsible department in case the problem is out of Installation Teams hand to solve it and assign it back to us to activate the service.
♣ Advise customers with explanations in order to increase customers’ satisfaction.


Company Details

LinkDSL

Cairo, Egypt

More than 1000 employees

Telecommunications, Information Technology Services, Internet/E-commerce

N/A

Oct 2010 to May 2011 (7 months)

Achievements


Responsible for managing technical processes and led a team of 10 people to achieve collaborative goals and to provide the necessary environment for project success.


Contributed in building a cloud-based M2M/B2B Ecosystem Enabling Platform (E2P) that helps scalability and efficiency of any marketplace deployment targeting OTTs, MNOs & MVNOs in ME and Africa.


Research, analyze and recommend new technologies and products for cloud-based applications, based on the business requirements.


Education

Technical Diploma in Embedded Systems

Education Details

Technical Diploma

Embedded Systems

ITI (Information Technology Institute), Egypt

B / Very Good / 75 - 85%

N/A

N/A

ITI (Information Technology Institute)
2011 - 2012
BSc in Electronics & Communication Engineering

Education Details

BSc

Electronics & Communication Engineering

Arab Academy for Science, Technology and Maritime Transport, Egypt

C / Good / 65 - 75%

N/A

N/A

Arab Academy for Science, Technology and Maritime Transport
2005 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Madinet Nasr El Namozagia

Egypt

2005

A / Excellent / 85 -100%

N/A

Madinet Nasr El Namozagia
2005

Certifications

Certificate details

Professional Scrum Master I - PSM I

Jan 2016

N/A

https://www.scrum.org/Assessments/Certification-Lists?AssessmentName=PSM I&l=Montasser

N/A

Scrum.org

N/A

Certificate details

ITIL® Foundation Certificate in IT Service Management

Feb 2016

N/A

N/A

N/A

Exin

N/A

Training and Courses

Training/Course Details

Project Management Professional (PMP)

Apr 2015

American University in Cairo

N/A

Training/Course Details

SensorLogic Application Enablement Platform Administration Training

Sep 2014

Gemalto Co.

A platform offering, the Application Enablement Platform scales with the business, allowing you to: Connect any type of device over any network. Combine real-time device data with contextual information from cloud applications and enterprise systems to create actionable business intelligence Design, build and manage your applications with ease using pre-built services and tools

Training/Course Details

Overview of Machine-to-Machine (M2M) for Engineers & Managers

Sep 2013

Online IEEE Communications Society

provides engineers and managers with the insights and perspectives required to take their cellular-based Machine-to-Machine (M2M) solutions from promising concept to marketplace success by successfully navigating the maze from analysis, design, approvals and support, all the way through to marketing options and launch.

This profile is not updated!
Last update more than 5 months ago.

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Profile Skills and Keywords

ArabicB2BBusiness DevelopmentBusiness Domain ExpertBusiness Solutions DevelopmentCustomer ServiceCustomer-orientedDrupalE-commerceElectronics & Communication EngineeringEmbedded SystemsEnglishGPSGurtam Wialon TelematicsHTML5ICTITIT Service ManagementITILITIL Foundation Certificate In IT Service ManagementInformation Technology ServicesInstallationInstallation Team RepresentativeInteractiveInternetIoTM2MMagentoMaintenanceManagementMicrosoft ProjectMoviesMusicOpen SourceOverview Of Machine-to-Machine (M2M) For Engineers & ManagersPHPPresenterProblem SolverProfessional Scrum Master I - PSM IProgram ManagementProjectProject ManagementProject Management Professional (PMP)R&DRepairRetailSalesSenior Team LeaderSensorLogic Application Enablement Platform Administration TrainingShoppingSoftware DevelopmentSupportTeam PlayerTechnical AnalysisTechnical Department SupervisorTechnical SolutionsTechnologyTelecommunicationsTelemetryTrackingTravelWordpress

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

M2M

M2M

: Expert

: Extreme - I love it!

:

1-3 years

IoT

IoT

: Expert

: Extreme - I love it!

:

1-3 years

Tracking

Tracking

: Expert

: Extreme - I love it!

:

1-3 years

ICT

ICT

: Expert

: Extreme - I love it!

:

3-5 years

Magento

Magento

: Expert

: Extreme - I love it!

:

1-3 years

Wordpress

Wordpress

: Expert

: Extreme - I love it!

:

1-3 years

Drupal

Drupal

: Expert

: Extreme - I love it!

:

Less than 1 year

Gurtam Wialon Telematics

Gurtam Wialon Telematics

: Expert

: Extreme - I love it!

:

1-3 years

B2B

B2B

: Expert

: Extreme - I love it!

:

1-3 years

GPS

GPS

: Expert

: Extreme - I love it!

:

1-3 years

Telemetry

Telemetry

: Expert

: Extreme - I love it!

:

1-3 years

R&D

R&D

: Expert

: Extreme - I love it!

:

1-3 years

Open source

Open source

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Project

Microsoft Project

: Advanced

: Extreme - I love it!

:

1-3 years

HTML5

HTML5

: Intermediate

: Extreme - I love it!

:

1-3 years

Project Management

Project Management

: Intermediate

: Extreme - I love it!

:

1-3 years

PHP

PHP

: Beginner

: Extreme - I love it!

:

1-3 years

ITIL

ITIL

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

R&D

R&D

: Expert

: Extreme - I love it!

:

1-3 years

Business Solutions Development

Business Solutions Development

: Expert

: Extreme - I love it!

:

1-3 years

Technical Solutions

Technical Solutions

: Expert

: Extreme - I love it!

:

1-3 years

Technical Analysis

Technical Analysis

: Expert

: Extreme - I love it!

:

1-3 years

IT Service Management

IT Service Management

: Intermediate

: Extreme - I love it!

:

1-3 years

Management

Management

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Presenter, Customer-oriented, Problem Solver, Interactive, Team Player

Online Presence

https://www.linkedin.com/in/mkmontasserhttps://www.facebook.com/mkmontasser

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