Basic Info

Mohamed Khalifa

9 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Soft Skills Trainer at LG Electronics Egypt

Experience Details

Soft Skills Trainer

Education/Teaching, Quality, Installation/Maintenance/Repair

Manager

• Resolve all training requirement for various customer operations.
• Design and maintain training course for all materials and develop appropriate computer applications for manuals and hand outs.
• Design quality score card programs and maintain feedback mechanism for all field services.
• Analyze customer check out procedures and recommend improvements to handle all tenders.
• Manage all customer inquiries and design strategies to meet all customer objectives and ensure compliance to business guidelines and procedures.
• Manage and respond to all customer service calls, identify issues and ensure appropriate resolution.


Company Details

LG Electronics Egypt

Cairo, Egypt

More than 1000 employees

Entertainment , Electronics and Semiconductors

WWW.lge.com

Mar 2014 to present (2 years 9 months)
Quality Assurance Supervisor at LG Electronics Egypt

Experience Details

Quality Assurance Supervisor

Quality, Operations/Management, Customer Service/Support

Manager

• Lead, direct and manage quality assurance department. .
• Ensure quality assurance standards in all services. .
• Adhere to best practices, standards and procedures in maintaining and assuring quality.
• Apply quality tools, methodologies and procedures in ensuring quality services to customers.
• Ensure feedback from customers on quality assurance of products or services.
• Ensure compliance to all federal and state laws and regulations.


Company Details

LG Electronics Egypt

Cairo, Egypt

More than 1000 employees

Electronics and Semiconductors, Entertainment

www.lge.com

Jan 2011 to Feb 2014 (3 years 1 month)
Assistant team leader at Miraco carrier

Experience Details

Assistant team leader

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Miraco carrier

Giza, Egypt

501-1000 employees

Electronics and Semiconductors

http://www.miraco.com.eg/

Mar 2008 to Aug 2009 (1 year 5 months)

Achievements


• Create a script for inbound and outbound call center agents in LG Electronic Egypt.
• Create socials of performance for inbound team for LG Electronic Egypt and responsible to make it monthly.
• Update action plane to keep KPI


Education

BA in Business administration

Education Details

BA

Business administration

Higher Institute of Cooperative Studies and administrative, Egypt

Not specified

N/A

N/A

Higher Institute of Cooperative Studies and administrative
2002 - 2016

Certifications

Certificate details

Six Sigma Yallow Belt

Aug 2013

43 out of 50

N/A

12345678901234

International Six Sigma institute

N/A

Training and Courses

Training/Course Details

Tele Seals

May 2007

Raya Contact Center Egypt

N/A

Training/Course Details

Customer Service

May 2007

Raya Contact Center

N/A

Training/Course Details

communication skills

Oct 2009

LG Academe Egypt

N/A

Training/Course Details

First time supervisor

Aug 2011

LG Academe Egypt

N/A

Training/Course Details

Customer Response for Technicians (MOT)

Mar 2014

Korea LG Academe

N/A

Training/Course Details

Customer Response for Call Center Agents (MOT)

Mar 2014

Korea LG Academe

N/A

Training/Course Details

New Manger Course

Jan 2015

LG Academe

N/A

This profile is fresh!
Last update 3 days ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicAssistant Team LeaderBusiness AdministrationCRMCall CenterCoachingCommunication SkillsCreativeCustomer Response For Call Center Agents (MOT)Customer Response For Technicians (MOT)Customer ServiceElectronics And SemiconductorsEnglishEntertainmentFirst Time SupervisorGreat CommenicationInstallationLeaderLeadershipMaintenanceManagementMicrosoft OfficeMonitoringMotivationMusiceNew Manger CoursePlannerPresentation SkillsProblem SolverQuality AssuranceQuality Assurance SupervisorQuality ControlRepairSix Sigma Yallow BeltSoft Skills TrainerSportsSupportTele SealsTraining

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

CRM

CRM

: Expert

: Extreme - I love it!

:

More than 7 years

Business Administration

Business Administration

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

presentation skills

presentation skills

: Expert

: Extreme - I love it!

:

3-5 years

leadership

leadership

: Expert

: Extreme - I love it!

:

5-7 years

Monitoring

Monitoring

: Expert

: Extreme - I love it!

:

3-5 years

Call Center

Call Center

: Expert

: Extreme - I love it!

:

More than 7 years

Training

Training

: Advanced

: High

:

1-3 years

Key Skills

Analytical, Leader, Planner, Creative, Problem Solver

Online Presence

https://eg.linkedin.com/in/mohamed-khalifa-900979aahttps://www.facebook.com/mando.lol

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