Mirshard Nasurdeen

Audio Visual Engineer

• Job Details:Provided hands-on IT support during large-scale events, ensuring smooth operations. Supported network and system setups, working alongside senior IT management.

Audio Visual Engineer & IT Support Engineer

• Job Details:Led AV setup, operation, and maintenance for major events including concerts, conferences, and webinars. Supervised the assembly and dismantling of AV equipment, ensuring safety and efficiency. Oversaw troubleshooting processes, delegating tasks to team members and resolving escalated technical issues. Coordinated with event managers to determine sound, lighting, and video requirements. Directed inspections and maintenance schedules to prevent equipment failure. Managed lighting system programming and supervised final installations. Ensured the highest customer service standards by monitoring team performance during events. Trained and mentored new staff on AV procedures and safety compliance. Oversaw hardware assembly and troubleshooting for desktops and laptops. Supervised printer and network support, allocating tasks to junior staff. Managed user support requests, prioritizing and delegating technical resolutions.

Information Techonolgy Consultant

• Job Details:Directed Outlook configuration and troubleshooting across multiple departments. Managed the implementation of OpenText content server, assigning tasks and monitoring progress. Directed user account creation, permissions, and document workflows. Oversaw enterprise scanning processes, ensuring data integrity and compliance. Led installation and configuration of computer hardware, networks, and software. Managed a network of over 200 systems, delegating support tickets to junior technicians. Supervised deployment of new systems and upgrades across the organization.