MY
Miret Yassa
International Support Specialist at Yandex
Yekaterinburg, RussiaWork Experience
International Support Specialist
Yandex
Dec 2024 - Present -6 months
Russia
- Job Details:Provided English/Russian support for Yandex Go's taxi/rental services, handling 50+ daily inquiries via chat, email, and phone. Analyzed customer feedback to improve service quality for international markets (UAE). Collaborated with cross-functional teams to escalate technical issues.
Breakfast Unit
Jun 2023 - Feb 2024 -8 months
Russia
- Job Details:Executed opening/closing procedures for café operations. Prepared specialty coffee and non-alcoholic beverages during peak hours.
Glazur
Jun 2023 - Oct 2023 -4 months
Russia
- Job Details:Created Belgian waffles, seasonal drinks, and desserts. Managed sales of baked goods and processed payments. Maintained inventory and cleanliness standards.
Barista, Cashier & Sales Associate
Whitestar
Jan 2023 - Feb 2024 -1 yr, 1 month
Russia
- Job Details:Handled guest consultations, order processing, and beverage preparation. Managed cash operations and end-of-day reconciliation.
Education
Bachelor's Degree in Economics & Management
Ural Federal UniversityJan 2025 5 Months
Master's Degree in Tourism
Ural Federal UniversityJan 2022 3 yr 5 Months
Bachelor's Degree in Hotel Management
Helwan UniversityJan 2019 6 yr 5 Months
Skills
- Adaptability
- CRM Systems
- Cross-cultural communication
- AI tools support
- Booking Platforms
- Problem-Solving
- POS tools
- Empathy & guest focus
- office software
- dynamic
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Languages
Arabic
FluentRussian
AdvancedEnglish
BeginnerItalian
Beginner