MY

Miret Yassa

International Support Specialist at Yandex

Yekaterinburg, Russia

Work Experience

  • International Support Specialist

    Yandex

    Dec 2024 - Present -6 months

    Russia

    • Job Details:Provided English/Russian support for Yandex Go's taxi/rental services, handling 50+ daily inquiries via chat, email, and phone. Analyzed customer feedback to improve service quality for international markets (UAE). Collaborated with cross-functional teams to escalate technical issues.

  • Barista

    Breakfast Unit

    Jun 2023 - Feb 2024 -8 months

    Russia

    • Job Details:Executed opening/closing procedures for café operations. Prepared specialty coffee and non-alcoholic beverages during peak hours.

  • Barista & Pastry Specialist

    Glazur

    Jun 2023 - Oct 2023 -4 months

    Russia

    • Job Details:Created Belgian waffles, seasonal drinks, and desserts. Managed sales of baked goods and processed payments. Maintained inventory and cleanliness standards.

  • Barista, Cashier & Sales Associate

    Whitestar

    Jan 2023 - Feb 2024 -1 yr, 1 month

    Russia

    • Job Details:Handled guest consultations, order processing, and beverage preparation. Managed cash operations and end-of-day reconciliation.

    • Education

    • Bachelor's Degree in Economics & Management

      Ural Federal University

      Jan 2025   5 Months

    • Master's Degree in Tourism

      Ural Federal University

      Jan 2022   3 yr 5 Months

    • Bachelor's Degree in Hotel Management

      Helwan University

      Jan 2019   6 yr 5 Months

    Skills

    • Adaptability
    • CRM Systems
    • Cross-cultural communication
    • AI tools support
    • Booking Platforms
    • Problem-Solving
    • POS tools
    • Empathy & guest focus
    • office software
    • dynamic
    View More

    Languages

    • Arabic

      Fluent

    • Russian

      Advanced

    • English

      Beginner

    • Italian

      Beginner
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