Basic Info

Mina Samy

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

IT systems Engineer at Unitel

Experience Details

IT systems Engineer

IT/Software Development

Experienced (Non-Manager)

Provide help desk support and resolve problems to the end user’s satisfaction
Monitor and respond quickly and effectively to requests received through the IT help desk
Modify configurations, utilities, software default settings, etc. for the local workstation.
Utilize and maintain the help desk tracking software
Document internal procedures.
Assist with on boarding of new users.
Install, test and configure new workstations, peripheral equipment and software.
Perform timely workstation hardware and software upgrades as required.
Diagnose and resolve technical hardware and software issues.
Maintain daily performance of computer systems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.


Company Details

Unitel

Cairo - Nasr City, Egypt

11-50 employees

Telecommunications, Computer Networking , Computer Hardware

N/A

Nov 2012 to present (4 years 5 months)
Customer Service at Olympic Group

Experience Details

Customer Service

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Olympic Group (multinational)

Cairo, Egypt

More then 1000 employees

Electronics and Semiconductors

www.OlympicGroup.com

Apr 2012 to Aug 2012 (4 months)

Achievements


IT System Installation of (121) call center of north Cairo electricity distribution company.
IT System Installation of (High Connect ) Call Center
CCTV security system and IT System Installation for The Ministry of Military Production.
CCTV security system and IT System Installation for north Cairo electricity distribution company.
CCTV security system and IT System Installation for El Giza electricity distribution company.
CCTV security system and IT System Installation for 6th October electricity distribution company.
CCTV security system and IT System Installation for Kasr El Aini Faransawy


Education

Bachelor's Degree in Computer Science

Education Details

Bachelor's Degree

Computer Science

FUTURE ACADEMY, Egypt

C / Good / 65 - 75%

N/A

N/A

FUTURE ACADEMY
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saint Fatima Language School

Egypt

2008

C / Good / 65 - 75%

N/A

Saint Fatima Language School
2008

Certifications

Certificate details

Polycom Video Endpoints Technical Certification

Mar 2016

N/A

N/A

N/A

Polycom

Experience Real Presence Desktop RPEDOS103
Experience Real Presence Group Series RPEGSOS104
Experience Real Presence Mobile RPEMOS102
Experience HeaDXresence web suite and Web Suite Pro

Certificate details

Polycom Video Endpoints Sales Certification

Mar 2016

N/A

N/A

N/A

Polycom

Experience VVX Business Media Phone RPEOS113
Introduction to Flexera Licensing FLXOS101
Customer Focused Solution Selling CFSSOS101

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicCCTV Security SystemComputerComputer HardwareComputer NetworkingComputer ScienceCustomer ServiceElectronics And SemiconductorsEnglishExecutorFiber NetworkFlexibleHard WorkerITIT Systems EngineerInteractiveMicrosoft OfficeNetworksOlympic GroupPolycom Video Endpoints Sales CertificationPolycom Video Endpoints Technical CertificationProblem SolverSoftwareSoftware DevelopmentSupportTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Software

Software

: Expert

: Extreme - I love it!

:

3-5 years

Networks

Networks

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Networks

Networks

: Expert

: High

:

3-5 years

CCTV Security system

CCTV Security system

: Advanced

: Extreme - I love it!

:

1-3 years

Fiber Network

Fiber Network

: Advanced

: High

:

1-3 years

Key Skills

Executor, Hard worker, Problem Solver, Flexible / Adaptive, Interactive

Online Presence

https://www.facebook.com/GLORY4MARTYRS

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