Basic Info

Mina Salama

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Travel Advisor (Tier2) back office support team at Teleperformance

Experience Details

Travel Advisor (Tier2) back office support team

Customer Service/Support

Experienced (Non-Manager)

*Deliver a world class customer service experience by inspiring travelers everywhere.

*Using and updating IT skills, since information on holiday packages and bookings is usually accessed via network “Saber ticketing system elite agent”.

*Handling customer orders and payments.

*Contacting vendors [Airlines, hotels and car rental companies] if needed to identify their fare rules.

*Dealing with complicated customer itineraries.

*Advising clients about passports, vaccinations, visas, foreign currency, travel insurance, car parking, car hire abroad and excursions in resorts.

**** “TICO [traveling council of Ontario] certified travel counselor”.

*Recognize, document and alert supervisor of trends in customers calls.


Company Details

Teleperformance (multinational)

Cairo -, Egypt

More then 1000 employees

Consumer Services

http://eg.www.teleperformance.com/en-us/egypt

May 2010 to present (6 years 7 months)
Recruitment Specialist at ELSEWEDY POWER SYSTEM PROJECTS

Experience Details

Recruitment Specialist

Human Resources

Experienced (Non-Manager)

1) Responsible for effective and fast recruitment processes both internally and externally.
2) Identifies and uses different recruitment resources to ensure targeting the right candidates and caliber.
3) Implements selection, testing and recruitment policies and procedures (screening applicants, scheduling and administering tests and evaluations of applicants’ qualifications).
4) Develops and implements recruitment process tracking tools.
5) Handles communication on behalf of HR recruitment with all company departments.
6) Coordinates with HR & Administration Managers to prepare each month's hiring plan.
7) Coordinates with personnel staff as appropriate to prepare staffing headcounts and implement recruitment procedure.
8) Prepares for and attends all the employment fairs as required.
9) Submits candidates’ offer letters and follows up till hiring.
10) Ensures employees probation evaluation forms are filled by respective managers on time and appropriate actions are taken accordingly.
11) Designs and implements exit interviews in case of resignations


Company Details

ELSEWEDY POWER SYSTEM PROJECTS

Cairo, Egypt

More than 1000 employees

Engineering Services

http://www.elsewedyelectric.com/fe/common/Companies.aspx?ID=31&g=3

Aug 2015 to present (1 year 4 months)
HR Generalist at Al - Ahram Beverages Company

Experience Details

HR Generalist

Human Resources

Experienced (Non-Manager)

• Follow, Supervise and Document all the medical provider Services on the Company’s LAN server and make sure that medical services are well provided across all ABC locations.

• Coordinate and organize the implementation of any planned medical activity with accordance to the company general policy guidelines like Consultancy visits, medical emergency response plan (MERP), Travel Clinic... etc.

• Handle, document and report any medical related issue to the Company Medical Advisor (CMA).

• Send on a monthly basis the new addition and cancellation requests to the medical provide and make sure that the medi-cal cards are delivered on the agreed date.

• Medical service provider monthly/quarterly reports documentation and filling.

• Administrate all Employee Medical Data (EMDs) files and alert with the missing information to have a complete Em-ployee Medical Data Base (EMDB).

• Follow up on the Clinics reporting system, weekly reports from clinic admins for all ABC locations.

• Responsible for the successful implementation of all medical announcement English and Arabic to be announced in a timely manner with precision and accurate information.

• Other Duties as assigned.


Company Details

Al - Ahram Beverages Company

Cairo, Egypt

More than 1000 employees

FMCG

http://alahrambeverages.com/Index.aspx

Dec 2015 to present (1 year)
Recruitment Specialist at Top Talents

Experience Details

Recruitment Specialist

Human Resources

Experienced (Non-Manager)

Lead the creation of a recruiting and interviewing plan for each open position.
Efficiently and effectively fill open positions.
Conduct regular follow-up to determine and evaluate the effectiveness of recruiting plans and implementation.
Develop a pool of qualified candidates in advance of need.
Research and recommend new sources for active and passive candidate recruiting.
Build networks to find qualified passive candidates.
Post openings in newspaper advertisements, with professional organizations, and in other position appropriate venues.
Utilize the Internet for recruitment.
--Post positions to appropriate Internet sources.
--Improve the company website recruiting page to assist in recruiting.
--Research new ways of using the Internet for recruitment.
--Use social and professional networking sites to identify and source candidates.


Company Details

Top Talents

cairo,, Egypt

1-10 employees

Human Resources

N/A

Sep 2011 to Jul 2015 (3 years 10 months)
Social Media Marketing and Online Competitive Intelligence Specialist at Top Talents

Experience Details

Social Media Marketing and Online Competitive Intelligence Specialist

Human Resources

Experienced (Non-Manager)

Responsible for creating and implementing all Social Media activities (web-based) and upcoming social events.

Utilize promotional materials, such as posters, flyers, and websites, to provide information to potential and existing prospects.

Employ social networks and new media advertising methods.

Other duties includes creating press packages and demo presentations that might be called upon to draft marketing plans and to manage the advertising budget.


Company Details

Top Talents

cairo,, Egypt

1-10 employees

Human Resources

N/A

Nov 2011 to Jul 2015 (3 years 8 months)
Costumer Support Agent at Mobinil

Experience Details

Costumer Support Agent

Customer Service/Support

Entry Level

*Answer phones, listen and respond to customers requests provide information and up sell products and services, transfer customer calls to the appropriate staff.

*Identify research and resolve customer issues using the computer system.

*Recommend process improvements and other duties as assigned.


Company Details

Mobinil

Cairo, Egypt

More then 1000 employees

Telecommunications

www.mobinil.com

Jan 2008 to Apr 2010 (2 years 3 months)

Achievements


The head and the founder of “PSP Zoom Team. Keep it up (Training Series). CV Professional Writing Service. Created The Referral Bonus Plan - Complete Program profile. Winner of Mobinil Certificate in recognition of outstanding achievement. TICO “Travel Council of Ontario” certified travel counselor. Commitment Pin from Mr. Giorgio Modesti- CEO at Teleperformance Egypt.

Education

BSc in Social Services

Education Details

BSc

Social Services

Helwan University, Egypt

B / Very Good / 75 - 85%

*Case Work. *Group Work. *Community Organization. *Planning and Researching. *Contemporary Social Management. *Communication Skills.

N/A

Helwan University
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ramsis Language School

Egypt

2003

B / Very Good / 75 - 85%

N/A

Ramsis Language School
2003

Certifications

Certificate details

Professional Diploma in Human Resources Management

Apr 2010

N/A

N/A

N/A

issued by The American University in Cairo

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAnalyticalArabicConsumer ServicesCostumer Support AgentCustomer ServiceCustomer ServicesEngineering ServicesEnglishFMCGFlexibleFrenchHRHR GeneralistHard WorkHard WorkerHealthy FoodsHuman DevelopmentHuman ResourcesInternet ResearchMS ExcelMS OutlookMS Power PointMS WordManagmentNLPPlannerProfessional Diploma In Human Resources ManagementRecruitment SpecialistSocial Media Marketing And Online Competitive Intelligence SpecialistSocial ServicesSpanishSupportSupportiveTelecommunicationsTeleperformanceTravel Advisor (Tier2) Back Office Support TeamTravelling

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Beginner

: Beginner

: Intermediate

Spanish

Spanish

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

MS Word

MS Word

: Expert

: Extreme - I love it!

:

1-3 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

1-3 years

MS Excel

MS Excel

: Advanced

: High

:

1-3 years

MS outlook

MS outlook

: Advanced

: Extreme - I love it!

:

1-3 years

MS Power Point

MS Power Point

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Services

Customer Services

: Expert

: Extreme - I love it!

:

3-5 years

Human Resources

Human Resources

: Expert

: Extreme - I love it!

:

1-3 years

administration

administration

: Advanced

: Extreme - I love it!

:

1-3 years

managment

managment

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Planner, Hard worker, Flexible / Adaptive, Supportive

Online Presence

https://eg.linkedin.com/pub/mina-salama-hrm-diploma-auc-mini-mba/51/7a9/580https://www.facebook.com/mssaidhttps://twitter.com/misha_samirmina.samir26@gmail.com

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