Basic Info

Mina Robert

Less than 1 year

Alexandria, Egypt

Bachelor's Degree

Entry level

Work Experience

Cashier at Santana Kids Clothes Shop

Experience Details

Cashier

Accounting/Finance

Entry Level

N/A


Company Details

Santana Kids Clothes Shop

Alexandria, Egypt

1-10 employees

Retail

https://www.facebook.com/Santana-Kids-965676380128239/?fref=ts

May 2015 to Jul 2015 (2 months)
Telephone Operator / Business Center Agent at Sheraton Montazah Hotel

Experience Details

Telephone Operator / Business Center Agent

Hospitality/Hotels/Food Services, Customer Service/Support

Entry Level

• Answer incoming calls.
• Directs call to guest rooms, staff, or departments through the switchboard.
• Logs all wake-up call requests and performs wake-up call services.
• Provides information about hotel services to guests.
• Understand the telephone operator board.
• Taking requests from guests and forward them to specific departments.


Company Details

Sheraton Montazah Hotel

Alexandria, Egypt

101-500 employees

Hospitality/Hotels

www.sheratonmontazah.com

Mar 2014 to May 2014 (2 months)

Achievements


When I was working as an operator at Sheraton Montazah Hotel, one day my department's head asked me to gather details about reservations of an hotel outside Alexandria as she wanted to reserve a room in this hotel to a VIP guest of our hotel.
It wasn't my duty to do so, obviously it's reservation department's duty. However, I did it in an excellent way and appreciation was gained by my department's head.


Education

Bachelor’s degree of Tourism & Hotels in Tourist Guiding

Education Details

Bachelor’s degree of Tourism & Hotels

Tourist Guiding

Faculty of Tourism and Hotels, Alexandria University, Egypt

C / Good / 65 - 75%

Egypt's ancient/modern history & architecture.

N/A

Faculty of Tourism and Hotels, Alexandria University
2008 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El-Nasr Boys' School (E.B.S)

Egypt

2008

A / Excellent / 85 -100%

N/A

El-Nasr Boys' School (E.B.S)
2008

Training and Courses

Training/Course Details

Educational qualification programme for teachers non-graduate from faculties of education.

Sep 2015

Faculty of Eduction, Alexandria University

N/A

Training/Course Details

HR Specialist

Jun 2016

EAAC Alexandria

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdidasAl-AhlyArabicCashierCustomer ServiceDetails-orientedEducational Qualification Programme For Teachers Non-graduate From Faculties Of Education.EnglishExecutorFinanceFinancial ManagementFood ServicesFootballFrenchHR SpecialistHospitalityHotelsInsuranceInternazionaleInternetItalianManchester CityMicrosoft OfficeMicrosoft WindowsNegotiatorOPERA Property Management SystemOrganizerPizzaResearchesRetailRihannaSupportSupportiveTelephone Operator / Business Center AgentTourist GuidingVideo EditingWeb Surfing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Intermediate

: Intermediate

: Beginner

Italian

Italian

: Intermediate

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Video Editing

Video Editing

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

OPERA Property Management System

OPERA Property Management System

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Researches

Researches

: Expert

: Extreme - I love it!

:

3-5 years

Financial Management

Financial Management

: Intermediate

: Medium

:

Less than 1 year

Customer service

Customer service

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Executor, Negotiator, Organizer, Details-oriented, Supportive

Online Presence

https://eg.linkedin.com/in/minaroberthttps://www.facebook.com/mon90https://twitter.com/RobertNeverEnds

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