Basic Info

Mina ragy

2 years

Cairo, Egypt

Diploma

Entry level

Work Experience

Social media specialist at Marketing Misr

Experience Details

Social media specialist

Marketing/PR/Advertising

Entry Level

• Implement strategies for using social media channels for marketing purpose.
• Identify, evaluate and monitor relevant social media channels.
• Establish relationships with online communities by identifying key influences.
• Manage social media properties such as Facebook, LinkedIn, Instagram and twitter.
• Create Google adwords campaigns
• Create social media strategy
• Assist in moderating forums.
• Prepare status reports .
• Improved organic search results and pay per click (PPC) campaigns through research and identification of profitable keywords.
• Created original SEO content and implemented semantic HTML for client websites.


Company Details

Marketing Misr

Cairo, Egypt

11-50 employees

Marketing and Advertising

N/A

Apr 2017 to present (4 months)
Social media Specialist at Ibex

Experience Details

Social media Specialist

Marketing/PR/Advertising

Entry Level

* Monitor a company's online reputation. ;
* Develop and maintain social media profile on Facebook ;
* follow up on responses.
* Create Internet ads.
* Manage and deliver email lists


Company Details

Ibex

Giza, Egypt

101-500 employees

Agriculture/Fishing/Farming

N/A

Mar 2016 to Dec 2016 (9 months)
Complaint handling specialist. at Orange

Experience Details

Complaint handling specialist.

Customer Service/Support

Student

• To be responsible for investigation, resolution and reporting of all customer related complaints.
• To be the first point of contact for all customer related issues.
• To manage the resolution of customer complaints, within given timescales


Company Details

Orange (multinational)

Giza, Egypt

More than 1000 employees

Consumer Services

N/A

Apr 2015 to Dec 2015 (8 months)
Customers service Representative at Orange

Experience Details

Customers service Representative

Customer Service/Support

Entry Level

• Handle customers and answers them about their inquires and let them satisfied.
• Follow communication procedures, guidelines and policies.
• Build sustainable relationships of trust through open and interactive communication.


Company Details

Orange

Giza, Egypt

More than 1000 employees

Consumer Services

N/A

Aug 2014 to Apr 2015 (8 months)

Achievements


I created facebook page and target our audiences and increase engaged on the page
create deals with new customers


I achieved as complaint handling specialist to the customers understand theirs problems and how i solved it and i gain Negotiation skill and i close my cases within 24 hours.


Education

Akhbar elyoum academy in Accounting

Education Details

Akhbar elyoum academy

Accounting

Business Administration, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Business Administration
2010 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Sahara Language School

Egypt

2010

B / Very Good / 75 - 85%

N/A

Sahara Language School
2010

Certifications

E-marketing
Dec 2016

Certificate details

E-marketing

Dec 2016

N/A

N/A

N/A

E-marketing egypt

N/A

Training and Courses

English at Auc
Dec 2011

Training/Course Details

English

Dec 2011

Auc

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdobe PhotoshopAgricultureAnalysisArabicBusiness DevelopmentComplaint Handling Specialist.Consumer ServicesCreativeCustomer ServiceCustomers Service RepresentativeDigital MarketingDigital MarkingDrawingE CommerceE-marketingEcommerceEnglishFacebookFarmingFishingFrenchGoogle AnalyticsGraphic DesignHard WorkerInstagramInternetInternet ResearchMarket ResearchMarketingMarketing And AdvertisingMicrosoft OfficeOrangePlanningProblem SolverReadingSEOSocialSocial MediaSocial Media SpecialistSocial Media SpecialistSupportSupportiveWalkingWordPress Listen To Music Traveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Market Research

Market Research

: Expert

: Extreme - I love it!

:

1-3 years

E-marketing

E-marketing

: Expert

: Extreme - I love it!

:

1-3 years

Social Media

Social Media

: Expert

: Extreme - I love it!

:

1-3 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

3-5 years

Marketing

Marketing

: Expert

: Extreme - I love it!

:

1-3 years

Analysis

Analysis

: Expert

: Extreme - I love it!

:

1-3 years

SEO

SEO

: Expert

: Extreme - I love it!

:

1-3 years

google analytics

google analytics

: Expert

: Extreme - I love it!

:

Less than 1 year

WordPress

WordPress

: Expert

: Extreme - I love it!

:

Less than 1 year

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: Extreme - I love it!

:

Less than 1 year

Business Development

Business Development

: Beginner

: Extreme - I love it!

:

Less than 1 year

Graphic Design

Graphic Design

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

E-Marketing

E-Marketing

: Expert

: Extreme - I love it!

:

1-3 years

Digital marketing

Digital marketing

: Expert

: Extreme - I love it!

:

1-3 years

Social media

Social media

: Expert

: Extreme - I love it!

:

1-3 years

Customer service

Customer service

: Expert

: Little

:

1-3 years

Business development

Business development

: Beginner

: Extreme - I love it!

:

Less than 1 year

Planning

Planning

: Beginner

: Extreme - I love it!

:

Less than 1 year

Ecommerce

Ecommerce

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Creative, Problem Solver, Social, Supportive

Online Presence

https://twitter.com/Minaragy13Facebook page

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