Basic Info

Mina Kamal

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Data Analyst at Vodafone International Services

Experience Details

Data Analyst

Business Development

Experienced (Non-Manager)

N/A


Company Details

Vodafone International Services

Egypt

N/A

Telecommunications

N/A

Apr 2016 to present (8 months)
Senior International Accounts Advisor at Vodafone International Services

Experience Details

Senior International Accounts Advisor

Customer Service/Support

Experienced (Non-Manager)

A- First was technical support in Vodafone Australia account handling:
Data & Network issues also tech. support for Blackberry & Mobileemail, Iphones, Mobile broadband & modems with very high quality & customer experience.
-Also was responsible for monitoring the follow up process on network cases with customers with in a service level to guarantee the quality of service.

B- Then technical support & customer care in Vodafone Qatar account handling:
Billing, Data & Network issues also tech. support for Blackberry & Mobileemail, Iphones, Mobile broadband & different modems with very high quality & customer experience.
-Also handling inquiries from the royal family plus inquiries & complaints VIP customers.

C- Currently now technical support & customer care in Vodafone Ireland account handling:
Billing, Data & Network issues also tech. support for Blackberry & Mobileemail, Mobile broadband & modems with very high quality & customer experience through calls & action items.
-Also responsible for handling enquiries through action items queue with in a service level with very high quality & customer experience.
-Also with achieving very high Quality & NPS (customer obsessed).
-Handling complains regarding billing, technical & network issues.
-Doing the customer satisfaction analysis on daily basis.
-Also handling leaves administration in our team.
-I have no unplanned leaves since I joined Vodafone.


Company Details

Vodafone International Services (multinational)

Egypt

N/A

Telecommunications

N/A

Sep 2007 to Mar 2016 (8 years 6 months)
Logistics Coordinator at El-Teriak Industrial

Experience Details

Logistics Coordinator

Logistics/Supply Chain, Operations/Management, Marketing/PR/Advertising

Entry Level

A- Planning for material requirements & making purchasing orders according to the forecast of customers like: General Motors Egypt, Ghabbour Egypt, Bavarian auto group (BMW), Daewoo & KIA Motors Egypt.
B- Making stock control for when ware house to be up to date with inventory.
C- Selecting the best forward agent & shipping line that provides the best service with low shipping costs to get the materials from different countries.
D- Facing all problems with related department, finding optimal solutions and reorganizing work according to different circumstances & conditions.
E- Arrange payments to our foreign suppliers.
F- Following up on each shipment till arrival to the warehouse.
G- Opening new markets overseas (exporting) by searching for potential customers and getting in contact with potential & existing customers overseas.


Company Details

El-Teriak Industrial

Egypt

N/A

Automotive

N/A

Aug 2006 to Aug 2007 (1 year)

Education

Bachelor's Degree in Business Administration (English section)

Education Details

Bachelor's Degree

Business Administration (English section)

Higher technological institute in 10th of Ramadan city, Egypt

A / Excellent / 85 -100%

N/A

N/A

Higher technological institute in 10th of Ramadan city
2002 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

St. Joseph Maronite language high schools

Egypt

2002

A / Excellent / 85 -100%

N/A

St. Joseph Maronite language high schools
2002

Training and Courses

Training/Course Details

English language and MS Office skills

Jun 2003

Higher Technological Institute in 10th of Ramadan city

N/A

Training/Course Details

Human Resources, Accounting Principles and Marketing

Jun 2004

General Authority for Educational Buildings of Egypt

N/A

Training/Course Details

Purchasing Management & Warehousing

Jun 2005

General Authority for Educational Buildings of Egypt

N/A

Training/Course Details

Production and Productivity

Jun 2006

Magdi El-Shewek Textile Company

N/A

This profile is fresh!
Last update 11 days ago.

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Profile Skills and Keywords

AnalyticalArabicAutomotiveBusinessBusiness Administration (English Section)Customer ServiceData AnalystDivingEnglishEnglish Language And MS Office SkillsHandles StressHard WorkerHuman Resources, Accounting Principles And MarketingLogisticsLogistics CoordinatorMS OfficeMS WindowsManagementMarketingPlannerProduction And ProductivityPurchasing Management & WarehousingSenior International Accounts AdvisorSupportTeam PlayerTelecommunicationsTransportationVodafone International Services

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

MS Windows

MS Windows

: Expert

: Extreme - I love it!

:

More than 7 years

MS Office

MS Office

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: High

:

More than 7 years

Logistics

Logistics

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Planner, Hard worker, Handles Stress, Team Player

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