Basic Info

Mina faris

3 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical support at TE data

Experience Details

Technical support

IT/Software Development

Experienced (Non-Manager)

network engineer trouble shoot the cst internet connection
configure all the routers types
fix network problems


Company Details

TE data

cairo,, Egypt

More then 1000 employees

Information Technology Services, Telecommunications

www.tedata.net

May 2014 to present (2 years 7 months)
Technical support engineer at Vodafone

Experience Details

Technical support engineer

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Mar 2015 to present (1 year 9 months)
IT service desk at Ecco outsourcing

Experience Details

IT service desk

IT/Software Development

Experienced (Non-Manager)

Insure providing first line support for all users by Help desk Team.
* Answer staff questions in person and via phone and email on all company supported applications using ticket system.
* Troubleshoot Cisco phones (CTI, Config.), switches, routers and call manager (for a given administrator privilege).
* Troubleshoot desktops, laptops, IP phones, printers and networks problem.
* Perform hardware and software installations.
* Provides peripheral equipment support (e.g., printers, scanners, faxes, and cameras), wireless networking, Laptop support etc.
* Track and route problems and requests and document resolutions.
* Administer help desk software.
* Redirect problems to appropriate resource.
* Identify and escalate situations requiring urgent attention.
* Some positions are accountable for maintaining inventory of IT
equipment.


Company Details

Ecco outsourcing

Cairo, Egypt

N/A

Telecommunications

http://www.eccooutsourcing.com/

May 2016 to present (7 months)
Network engineer at Crocodile compnay

Experience Details

Network engineer

IT/Software Development

Entry Level

N/A


Company Details

Crocodile compnay

Egypt

11-50 employees

Telecommunications

N/A

Nov 2013 to Apr 2014 (5 months)
Network engineer at Belayim Petroleum Company (Petrobel) (student activity)

Experience Details

Network engineer

IT/Software Development

Student

Network engineer and System Administrator in windows server 2008


Company Details

Belayim Petroleum Company (Petrobel) (student activity)

Cairo - Nasr City, Egypt

Belayim Petroleum Company (Petrobel)

Sep 2011 to Sep 2011 (1 month)

Education

Bachelor’s, Information Technology in information technology

Education Details

Bachelor’s, Information Technology

information technology, network engineering, computer systems

thebes academy for information technology, Egypt

C / Good / 65 - 75%

N/A

N/A

thebes academy for information technology
2009 - 2014
College Diploma in Network Engineering

Education Details

College Diploma

Network Engineering

American University in Cairo (AUC), Egypt

A / Excellent / 85 -100%

CCNA/ CCNP

CCNP still Under graduate

American University in Cairo (AUC)
2013 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

lycee francis school

Egypt

2008

B / Very Good / 75 - 85%

N/A

lycee francis school
2008

Certifications

Certificate details

Certified CCNA + cisco academy in AUC

Aug 2013

90 out of 100

N/A

N/A

American Universty Cairo

N/A

mcsa 2012
Dec 2014

Certificate details

mcsa 2012

Dec 2014

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

network engineer

Sep 2012

at Belayim Petroleum Company

N/A

This profile is fresh!
Last update 3 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicAviationCCNACCNPCertified CCNA + Cisco Academy In AUCComputerComputer SystemsCreativeEnglishHard WorkerITIT Service DeskInformation TechnologyInformation Technology ServicesItalianMCITPMcsa 2012Microsoft OfficeNetwork EngineerNetwork EngineeringNetworkingOrganizerPetrol Balyem CompanyProblem SolverSocialSoftware DevelopmentTechnical SupportTechnical Support EngineerTelecommunicationsVodafone

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Intermediate

: Intermediate

: Intermediate

: Beginner

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

CCNA

CCNA

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

CCNP

CCNP

: Beginner

: Extreme - I love it!

:

Less than 1 year

MCITP

MCITP

: Little knowledge

: High

:

Less than 1 year

Fields of Expertise

petrol balyem company

petrol balyem company

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Creative, Organizer, Problem Solver, Social

Online Presence

https://www.facebook.com/mina.faris1www.netacad.com

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