Basic Info

Mina Nemr

3 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Specialist at Egyptian Railways Integrated Services (ERIS)

Experience Details

IT Specialist

IT/Software Development

Experienced (Non-Manager)

.Attending initial sales meetings and meeting the client.
.Determining a client's business requirements and whether the products being considered are suitable.
.Decide whether the software or hardware needs adapting to meet the client's needs.
.Answering any technical questions the client might have.
.Presenting your findings to a technical team to act on, and then to the client.


Company Details

Egyptian Railways Integrated Services (ERIS)

Cairo, Egypt

More than 1000 employees

Information Technology Services, Transportation

N/A

Mar 2015 to present (1 year 9 months)
Customer Care Representative at Etisalat UAE-Raya Contact Center

Experience Details

Customer Care Representative

Customer Service/Support

Experienced (Non-Manager)

.Handling customer complaints or any major incidents.
.Developing feedback or complaints procedures for customers to use.
.Improving customer service procedures and policies and standards for our organization or department.
.Meeting with other managers to discuss possible improvements to customer service.
.Earning about our organization's products or services and keeping up to date with changes.


Company Details

Etisalat UAE-Raya Contact Center

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Apr 2014 to Dec 2014 (8 months)
SAP - FICO at Transport Information Technology

Experience Details

SAP - FICO

Accounting/Finance, IT/Software Development

Entry Level

N/A


Company Details

Transport Information Technology (multinational)

Cairo, Egypt

501-1000 employees

Information Technology Services, Business Services - Other, Accounting and Auditing Services

http://www.transit.com.eg/

Sep 2012 to Nov 2013 (1 year 2 months)

Education

Networking in Computer Science

Education Details

Networking

Computer Science

Al-Ahram Canadian University (ACU), Egypt

B / Very Good / 75 - 85%

N/A

N/A

Al-Ahram Canadian University (ACU)
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

salam language school

Egypt

2008

B / Very Good / 75 - 85%

N/A

salam language school
2008

Certifications

CCNA
Dec 2015

Certificate details

CCNA

Dec 2015

N/A

N/A

N/A

American University In Cairo

N/A

Training and Courses

Training/Course Details

(ERP) SAP - FICO

Nov 2013

Transport Information Technology Company

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

(ERP) SAP - FICOAccountingAccounting And Auditing ServicesAdaptiveAdobe InDesign, Internet, Microsoft OfficeArabicBusinessBusiness Services - OtherCCNAComputer ScienceCreativeCustomer Care RepresentativeCustomer ServiceDriving CarsEnglishFinanceFinancial Management, PhotographyFlexibleFootballFrenchHard WorkerITIT SpecialistInformation Technology ServicesInsuranceInteractivePhotographySAP - FICOSocialSocialitySoftware DevelopmentSupportTelecommunicationsTransport Information TechnologyTransportationTravel

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Adobe InDesign, Internet, Microsoft Office

Adobe InDesign, Internet, Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Financial Management, Photography

Financial Management, Photography

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Creative, Flexible / Adaptive, Social, Interactive

Online Presence

https://www.facebook.com/TigoOoOoOr

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