Basic Info

Mina Nemr

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Specialist at Egyptian Railways Integrated Services (ERIS)

Experience Details

IT Specialist

IT/Software Development

Experienced (Non-Manager)

• Monitor and maintain computer systems and networks.
• Handle the roll-out of new applications.
• Create new users accounts and profiles.
• Test, implement, and evaluate new technology and/or devices.
• Install and configure computer hardware operating systems and applications.
• Troubleshoot system and network problems as well as diagnose and solve.


Company Details

Egyptian Railways Integrated Services (ERIS)

Cairo, Egypt

More than 1000 employees

Information Technology Services, Transportation

N/A

Mar 2015 to present (2 years 10 months)
Graphic Designer at Freelancer

Experience Details

Graphic Designer

Creative/Design/Art, Marketing/PR/Advertising

Experienced (Non-Manager)

I have experience of working with different designing software, including the following:
•Adobe Photoshop
•Illustrator
•InDesign
Certifications:
•Adobe Photoshop CC 2017
•Illustrator CC 2017
•InDesign 2017


Company Details

Freelancer

Egypt

N/A

Graphic Design

N/A

May 2017 to present (8 months)
Technical Support at Etisalat UAE-Raya Contact Center

Experience Details

Technical Support

Customer Service/Support, IT/Software Development

Experienced (Non-Manager)

.Handling customer complaints or any major incidents.
.Developing feedback or complaints procedures for customers to use.
.Improving customer service procedures and policies and standards for our organization or department.
.Meeting with other managers to discuss possible improvements to customer service.
.Earning about our organization's products or services and keeping up to date with changes.


Company Details

Etisalat UAE-Raya Contact Center

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Apr 2014 to Dec 2014 (8 months)
SAP - FICO at Transport Information Technology

Experience Details

SAP - FICO

Accounting/Finance, IT/Software Development

Entry Level

• Responsibility to give training to the users, to change the configs some custom development.
• Preparation of financial statements.
• Balance sheet account reviews and reconciliations.
• Month-end closing processes.
• System rollout in all ENR branches.
• Training and support end users.
• Support all Fico Sub-Modules.


Company Details

Transport Information Technology (multinational)

Cairo, Egypt

501-1000 employees

Information Technology Services, Business Services - Other, Accounting and Auditing Services

http://www.transit.com.eg/

Sep 2012 to Nov 2013 (1 year 2 months)

Education

Networking in Computer Science

Education Details

Networking

Computer Science

Al-Ahram Canadian University (ACU), Egypt

B / Very Good / 75 - 85%

N/A

N/A

Al-Ahram Canadian University (ACU)
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

salam language school

Egypt

2008

B / Very Good / 75 - 85%

N/A

salam language school
2008

Certifications

CCNA
Dec 2015

Certificate details

CCNA

Dec 2015

N/A

N/A

N/A

American University In Cairo

N/A

Certificate details

Adobe Photoshop CC 2017

Aug 2017

N/A

N/A

N/A

Russian Culture Center

N/A

Certificate details

Adobe Illustrator CC 2017

Aug 2017

N/A

N/A

N/A

Russian Culture Center

N/A

Certificate details

Adobe InDesign 2017

Aug 2017

N/A

N/A

N/A

N/A

Certificate details

Adobe InDesign 2017

Aug 2017

N/A

N/A

N/A

Russian Culture Center

N/A

Training and Courses

Training/Course Details

(ERP) SAP - FICO

Nov 2013

Transport Information Technology Company

N/A

Training/Course Details

Graphic Design

Aug 2017

Russian Culture Center

•Adobe Photoshop •Illustrator •InDesign

Jobseeker photo

Profile Skills and Keywords

(ERP) SAP - FICOAccountingAccounting And Auditing ServicesAdaptiveAdobe Illustrator CC 2017Adobe InDesign 2017Adobe InDesign, Internet, Microsoft OfficeAdobe Photoshop CC 2017ArabicBusiness Services - OtherCCNAComputer ScienceCreativeCustomer ServiceDesignDriving CarsEnglishFinanceFlexibleFootballFrenchGraphic DesignGraphic DesignerGraphicsHard WorkerITIT SpecialistInformation Technology ServicesInsuranceInteractiveMarketingNetworkPhotographySAP - FICOSocialSocialitySoftware DevelopmentSupportTechnical SupportTelecommunicationsTransport Information TechnologyTransportationTravel

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Adobe InDesign, Internet, Microsoft Office

Adobe InDesign, Internet, Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Graphic Design

Graphic Design

: Advanced

: Extreme - I love it!

:

1-3 years

Network

Network

: Intermediate

: Medium

:

1-3 years

Key Skills

Hard worker, Creative, Flexible / Adaptive, Social, Interactive

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