Mina Rizkalla

i will be honored if i supported you

Nasr City, Cairo, Egypt
  • CCNA
  • Team management
  • Training
  • Analysis

Work Experience

Quality assurance executiveFull Time

UX Centers

January 2019 - Present • 5 yrs, 4 months

Quality SpecialistFull Time

Etisalat UAE

September 2015 - September 2018 • 3 yrs

Quality Assurance ExecutiveFull Time

Jumia

June 2015 - September 2015 • 3 months

Operation Team LeaderFull Time

Raya Contact Center

January 2015 - June 2015 • 5 months

Education

  • College Diploma in law

    Ain Shams University (ASU)Jan 2005 to Jan 2009 · 4 Years

  • High School - Thanaweya Amma

    abd elaziz alsoud Jan 2005

Achievements

Trainer Raya Contact Center from July 2014 till December 2015

Skills

Tools and Fields of Expertise

  • CCNA
  • Team management
  • Training
  • Analysis

Languages

  • Arabic

    Fluent

  • English

    Fluent

Training & Certifications

  • Quality standards for customer service

    linkedin learning·2019

  • Key account management

    linkedin learning·2019

  • Strategic management

    Coursera.org·2019

  • Communication skills

    Self Study·2015

  • Body language

    self study·2015

  • TOT

    Self Study·2014

  • CCNA

    2011
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