MG
Mina Gamil
Store Manager at Orange Egypt for Telecommunications S.A.E.
Alexandria, EgyptWork Experience
Orange Egypt for Telecommunications S.A.E.
May 2022 - Present -3 yrs, 3 months
Egypt
- Job Details:Maintained a clean and organized store appearance to enhance the overall shopping experience for customers. Managed inventory control, cash control, and store opening and closing procedures. Optimized store displays and appearance via strategic merchandising. Improved store sales by implementing effective marketing strategies and attractive visual merchandising. Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items. Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products. Participated in company meetings with sales managers and other sales reps. Implemented business strategies, increasing revenue, and effectively targeting new markets. Assessed individual performance through observation and measurement, and suggested corrective actions as needed. Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers. Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements. Assisted with hiring, training and mentoring new staff members.
Orange Egypt for Telecommunications S.A.E.
Oct 2019 - Apr 2022 -2 yrs, 6 months
Egypt
- Job Details:The ability to sell the products available to the company and present its advantages to customers. Excellent communication skills, both verbal and written. Greeted customers and helped with product questions, selections, and purchases. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Served customers with knowledgeable, friendly support at every stage of shopping and purchasing. Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Marina Media Company
Apr 2019 - Jul 2019 -3 months
Egypt
- Job Details:Worked closely with the production team to coordinate shoots and ensure seamless execution of creative concepts. Set up equipment for inside and outside shots. Operated cameras for a variety of live events, including sports, entertainment and news broadcasts.
Customer Support Representative
Kabbani Furniture Company
Jan 2019 - Apr 2019 -3 months
Egypt
- Job Details:Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor's Degree in Chemistry
University of AlexandriaJan 2017
Skills
- Customer Service Management
- Team Leadership
- Store Operations
- Problem Solving
- Cash Management
- Inventory Management
- Retail & Sales Management
- Employee Training
- store merchandising
- systems and software expertise
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Languages
Arabic
FluentEnglish
Fluent