Mina Ayman

Reception Manager at Up Town Hotel

Cairo

Up Town Hotel

Jun 2024 - Present -1 yr

Job Details:Oversee front desk operations and ensure smooth check-in/check-out processes. Supervise reception staff, create schedules, and ensure adherence to service standards. Handle guest complaints and resolve issues promptly and professionally. Coordinate with housekeeping and other departments for seamless guest experience. Maintain records, update bookings, and manage room availability using hotel management software. Train new front desk staff and ensure excellent customer service delivery.

Cairo Hup Hotel

Jul 2022 - May 2023 -10 months

Job Details:Led front desk operations, supervised junior reception staff, and ensured high standards of guest service. Handled complex bookings and guest requests, coordinated with multiple departments, and resolved issues efficiently to maintain smooth daily operations.

Tahrir Square Hotel

Jan 2022 - Jun 2024 -2 yrs, 5 months

Job Details:Welcomed guests, managed phone calls, scheduled appointments, and maintained a professional front desk environment. Handled administrative tasks and coordinated with departments to ensure smooth daily operations.

Host Gram Hotel

May 2021 - Dec 2021 -7 months

Job Details:Prepared and updated guest records or client databases. Assisted in basic administrative duties such as filing, photocopying, and data entry. Coordinated meeting room bookings and set up meeting spaces. Handled guest feedback and escalated complaints when necessary. Supported event coordination or visitor tours when required. Monitored office supplies and placed orders when stock is low. Maintained confidentiality of sensitive information and documents.