Basic Info

Michael balamon

1 year

Giza, Egypt

High School

Student

Work Experience

Call center at Vodafone

Experience Details

Call center

Customer Service/Support

Student

The customer service agent answers inbound calls as well as assist customers who have specific inquiries
Will be responsible for handling all customer inquiries and sales requests
Collect customers data and forward the sales orders to the logistics phase all through the web site
Help customers solve problems on the phone (Logical)
Improving Internet or slow service
Knowledge of all routers configuration
Identifies, researches, troubleshoots and resolves technical problems that customer may encounter
Track and monitors problems ensure a timely resolution


Company Details

Vodafone (multinational)

Giza, Egypt, Egypt

N/A

Consumer Services

www.vodafone.com

May 2014 to Dec 2014 (7 months)

Education

College Diploma in business

Education Details

College Diploma

business , computer sciences , information system

faculty of commerce english section helwan university (bis) business information system, Egypt

B / Very Good / 75 - 85%

accounting partnership finance managerial accounting corporation information system system 1 and 2 programming operation system networks

iam in the 3rd year

faculty of commerce english section helwan university (bis) business information system
2013 - 2017 (Expected)
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Wessam language school

Egypt

2013

A / Excellent / 85 -100%

N/A

El Wessam language school
2013

Training and Courses

Training/Course Details

marketing and sales

Apr 2015

helwan uni

N/A

Training/Course Details

strategic planning

Apr 2015

helwan uni

N/A

Training/Course Details

java

Jun 2014

cairo uni

N/A

Training/Course Details

c++

Jul 2014

helwan uni

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingArabicBusinessC++Call CenterComputer SciencesConsumer ServicesCreativeCustomer ServiceCustomer ServicesEnglishGermanHard WorkerInformation SystemJavaMarketing And SalesMicrosoft ExcelMicrosoft OfficeMicrosoft WordOrganizerPlannerProblem SolverStrategic PlanningSupportVodafoneWeb Design

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

Less than 1 year

Accounting

Accounting

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Java

Java

: Advanced

: Medium

:

1-3 years

C++

C++

: Advanced

: Medium

:

1-3 years

Web Design

Web Design

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

customer services

customer services

: Advanced

: High

:

Less than 1 year

accounting

accounting

: Advanced

: High

:

1-3 years

Key Skills

Planner, Hard worker, Creative, Organizer, Problem Solver

Online Presence

https://www.facebook.com/mikel.maher.56

Like michael`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Michael's full profile and find more great talent and professionals to join your team.