Basic Info

Mahmoud Abdel Hady

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Retention Agent at BeIN

Experience Details

Customer Retention Agent

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

My main responsibility handle the retention floor daily operation, I am delegated on retention floor and fully responsible for the team of 38 agent "training, attendance, handling hard calls, performance, breaks, apply company and department policies, creating training materials, orientation and nesting for any newcomer , business update training, creating performance report for retention, and creating customer feedback system and feedback analysis


Company Details

BeIN (multinational)

Cairo, Egypt

101-500 employees

Media Production

Www.bein.net

Jun 2016 to present (1 year 4 months)
Customer Retention Advisor at OSN

Experience Details

Customer Retention Advisor

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

My main responsibility is to extract data from IBM Cognos and distribute it among retention agent, preparing reports about agent performance and achievements, handling VIP renewals, handling hard calls, collecting feedback for data from retention agent.


Company Details

OSN (multinational)

Cairo, Egypt

501-1000 employees

Media Production

Www.osn.com

Jan 2014 to May 2016 (2 years 4 months)
Customer Retention Representative at OSN

Experience Details

Customer Retention Representative

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

My main responsibility is to retain customers, contacting customers by phone to alert them that they are approaching to renew their subscription, contacting customer to notify them that their credit card has been rejected and to obtain their correct credit card details , manage renewals to be done in date in order to achieve churn target, managing the movements of the franchises collector, contacting non re-subscriber customer in order to convince them to renew and to know the reason for not renewing, contacting customers for promotional purposes


Company Details

OSN (multinational)

Egypt

501-1000 employees

Media Production

www.OSN.com

Mar 2011 to Dec 2013 (2 years 9 months)
Customer Retention Representative at Orbit Network

Experience Details

Customer Retention Representative

Sales/Retail

Entry Level

N/A


Company Details

Orbit Network

Egypt

101-500 employees

Media Production

N/A

May 2009 to Feb 2011 (1 year 9 months)
Customer Service Representative at Orbit Network

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

N/A


Company Details

Orbit Network

Egypt

101-500 employees

Media Production

N/A

Jan 2009 to Apr 2009 (3 months)

Education

Bachelor's Degree in Business Administration

Education Details

Bachelor's Degree

Business Administration

Faculty of Commerce and Business Administration, Helwan University, English Section, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Commerce and Business Administration, Helwan University, English Section
2002 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ahd Gdeed Language school

Egypt

2002

A / Excellent / 85 -100%

N/A

Ahd Gdeed Language school
2002
This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBeINBusiness AdministrationBusiness DevelopmentComputerCustomer Retention AdvisorCustomer Retention AgentCustomer Retention RepresentativeCustomer ServiceCustomer Service RepresentativeCustomer-orientedEnglishLeaderMedia ProductionMeditatingMicrosoft OfficeNegotiatorOSNPay TVReadingRetailSalesSupportSupportiveTeam Player

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Advanced

: High

:

3-5 years

Computer

Computer

: Advanced

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Pay TV

Pay TV

: Expert

: Extreme - I love it!

:

5-7 years

sales

sales

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Leader, Negotiator, Customer-oriented, Team Player, Supportive

Online Presence

https://www.linkedin.com/in/mahmoud-abdel-hady-873986116/

Like Mahmoud`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Mahmoud's full profile and find more great talent and professionals to join your team.