Basic Info

Mie El Marakby

1 year

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Subject Matter Expert (SME) at Uber COE

Experience Details

Subject Matter Expert (SME)

Customer Service/Support, Quality

Experienced (Non-Manager)

SME supports Team Leaders and Managers in their day-to-day operational activities. The SME focuses on special projects, process improvements, content & knowledge, and quality assurance.


Company Details

Uber COE (multinational)

Cairo, Egypt

101-500 employees

Information Technology Services, Translation and Localization , Consumer Services

https://www.uber.com/en-EG/

Apr 2017 to present (9 months)
Community Support Representative at Uber - COE

Experience Details

Community Support Representative

Customer Service/Support

Entry Level

Delivering high-quality support service, addressing rider’s issues, and building loyalty among new users and early adopters.


Company Details

Uber - COE (multinational)

Cairo, Egypt

51-100 employees

Information Technology Services, Translation and Localization

uber.com

Aug 2016 to Mar 2017 (7 months)

Achievements


My graduation project: Kelma Momken, won Best IMC Campaign award during the academic year 2015/2016 and took the first place of all marketing graduation projects. https://www.facebook.com/كلمة-ممكن-238274839871226/?fref=nf

Education

BA in IMC

Education Details

BA

IMC, Mass Communication, Marketing

Mass Communication - English Section, Cairo University, Egypt

A / Excellent / 85 -100%

IMC Social Marketing Market Research Advertising and PR

N/A

Mass Communication - English Section, Cairo University
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Cairo Manarat

Egypt

2012

A / Excellent / 85 -100%

N/A

Cairo Manarat
2012

Training and Courses

Training/Course Details

Marketing in a Digital World

Dec 2015

Coursera

N/A

Training/Course Details

Introduction to Public Relations

Nov 2015

Coursera

N/A

Training/Course Details

Grammar and Punctuation

Oct 2015

Coursera

N/A

Training/Course Details

Effective Problem-Solving and Decision-Making

Oct 2015

Coursera

N/A

Training/Course Details

Work Smarter, Not Harder: Time Management for Personal & Professional Productivity

Oct 2015

Coursera

N/A

Training/Course Details

The Art of Negotiation

Nov 2015

Coursera

N/A

Training/Course Details

Getting Started with Essay Writing

Nov 2015

Coursera

N/A

Training/Course Details

Conflict Resolution Skills

Nov 2015

Coursera

N/A

Training/Course Details

Advanced Writing

Nov 2015

Coursera

N/A

Jobseeker photo

Verified Badges

Verified skills from trusted partners. Awarded badges are strong signal of high potential in certain skills.

Profile Skills and Keywords

Advanced WritingAdvertisingArabicCommitmentCommunity Support RepresentativeConflict Resolution SkillsConsumer ServicesCustomer ServiceDetails-orientedDivingEffective Problem-Solving And Decision-MakingEnglishFashion DesignFriendly EnvironmentGetting Started With Essay WritingGrammar And PunctuationHard WorkerIMCInformation Technology ServicesIntroduction To Public RelationsMarket ResearchMarketingMarketing In A Digital WorldMass CommunicationMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WindowsMicrosoft WordOrderPRPersistentPlannerPresentation SkillsPublic RelationsPunctualityQuality AssuranceQuality ControlSQLSingingSocial MarketingSubject Matter Expert (SME)SupportTailoringTeam PlayerThe Art Of NegotiationTranslation And LocalizationUber - COEUber COEWork Smarter, Not Harder: Time Management For Personal & Professional Productivity

Self-assesed Skills

Languages

Arabic

Arabic

: Advanced

: Advanced

: Advanced

: Advanced

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

More than 7 years

Presentation Skills

Presentation Skills

: Intermediate

: Medium

:

3-5 years

SQL

SQL

: Intermediate

: High

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Social Marketing

Social Marketing

: Advanced

: Extreme - I love it!

:

1-3 years

Market Research

Market Research

: Advanced

: High

:

Less than 1 year

Marketing

Marketing

: Intermediate

: Extreme - I love it!

:

1-3 years

Public Relations

Public Relations

: Intermediate

: Medium

:

1-3 years

Key Skills

Planner, Hard worker, Details-oriented, Persistent, Team Player

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