Basic Info

Michel saad

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Digital Marketing Specialist at Eva Cosmetics

Experience Details

Digital Marketing Specialist

Marketing/PR/Advertising

Experienced (Non-Manager)

• Analyzing the available resources and digital tools. Web traffic analysis using various digital tools like Google analytics
• Preparing interactive strategic digital marketing plan
• Creating awareness about the company's brand
• Assuring proper implementation of different digital marketing tools and techniques such as SEO, social media advertisement, email marketing, etc.
• Managing Facebook pages and selecting the right target for business
• Keyword analysis and research
• Analyzing and checking the success of the digital marketing techniques used
• Providing online help to clients to achieve success


Company Details

Eva Cosmetics

Cairo, Egypt

More than 1000 employees

Cosmetics

http://www.eva-cosmetics.com/

Oct 2016 to present (9 months)
Helpdesk Specialist at EvaPharma

Experience Details

Helpdesk Specialist

IT/Software Development

Entry Level

• Service requests through ticketing system.
• Working on troubleshooting for hardware and software issues
• Software installation, configuration, and troubleshooting for end users
• Analyze problems, develop creative solutions and assess risks/benefits.
• Imaging /Re‐Imaging end user desktop and laptop machines


Company Details

EvaPharma (multinational)

Cairo, Egypt

N/A

Pharmaceuticals

evapharma.com

May 2014 to Oct 2016 (2 years 5 months)
Helpdesk Specialist at Phillip Morris International

Experience Details

Helpdesk Specialist

IT/Software Development

Entry Level

• Service requests through ticketing system.
• Working on troubleshooting for hardware and software issues
• Software installation, configuration, and troubleshooting for end users
• Analyze problems, develop creative solutions and assess risks/benefits.
• Imaging /Re‐Imaging end user desktop and laptop machines
• Worked with servers, switches and connections to end users.


Company Details

Phillip Morris International (multinational)

Cairo, Egypt

101-500 employees

Manufacturing

PMI.com

Dec 2013 to May 2014 (5 months)
Technical Support Representative at DELL EMEA

Experience Details

Technical Support Representative

Customer Service/Support

Entry Level

• Achieved Top Agent title on the floor and been one of the top 5 achievers for 9 months.
• Service request through Client’s call ticketing system.
• General Desktop Support/Project Coordination/Move activities
• High level of customer focus and strong customer support commitment.
• Support, assist colleagues, commit to and be accountable for overall group.
• Work with other support groups and vendors to provide seamless support to customers.
• Monitor, analyze and address reliability and performance issues.
• Develop strategies for resolving them and preventing future occurrences.
• Work with 2nd level support group to assist with application
• Design /development/ upgrade testing and implementation.


Company Details

DELL EMEA (multinational)

Cairo, Egypt

101-500 employees

Computer Hardware

support.dell.com

Jan 2013 to Nov 2013 (10 months)

Achievements


i was the top agent for a month and one of the the top 5 achievers for 9 months


i have achievement as a part of pantomime team and we gained the best team trophy

Education

good in computer science

Education Details

good

computer science

Cairo Higher Institute for Computer, Information Systems and Administration, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo Higher Institute for Computer, Information Systems and Administration
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saint George College

Egypt

2006

B / Very Good / 75 - 85%

N/A

Saint George College
2006

Certifications

Certificate details

• Certified Microsoft Dynamics CRM

Apr 2016

762 out of 1000

N/A

MS0611514645

Microsoft

N/A

Certificate details

Digital Marketing Diploma

Jun 2016

N/A

N/A

N/A

DMArts

• Learning Digital Marketing Diploma (SEM – SEO – Social Media – Email – Mobile – Strategic Planning and understanding Customer Behavior – content writing and Landing Page Conversion).

CCNA
Dec 2012

Certificate details

CCNA

Dec 2012

N/A

N/A

N/A

Herotech

attended

Mcitp
Jan 2014

Certificate details

Mcitp

Jan 2014

N/A

N/A

N/A

Herotech

attended

• ICDL
Sep 2010

Certificate details

• ICDL

Sep 2010

N/A

N/A

N/A

cairo higher institute

N/A

Training and Courses

Training/Course Details

Microsoft Dynamics CRM 2016

May 2016

LinkDev

N/A

This profile is fresh!
Last update 8 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalyticalArabicCCNAComputer HardwareComputer ScienceComputersCosmeticsCustomer ServiceDELL EMEADigital MarketingDigital Marketing DiplomaDigital Marketing SpecialistEnglishEvaPharmaFacebook AdvertismentFlexibleGoogle AdwordsHard WorkerHelpdesk SpecialistITManufacturingMarketingMcitpMicrosoft Dynamics CRM 2016PantomimePharmaceuticalsPhillip Morris InternationalPlanningProblem SolverSoftware DevelopmentSupportSupportiveTechnical Support Representative Certified Microsoft Dynamics CRM ICDL

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

google adwords

google adwords

: Advanced

: Extreme - I love it!

:

Less than 1 year

facebook advertisment

facebook advertisment

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

digital marketing

digital marketing

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Hard worker, Problem Solver, Flexible / Adaptive, Supportive

Online Presence

https://www.linkedin.com/in/michel-nabil-9b4016b4?trk=nav_responsive_tab_profilehttps://www.facebook.com/full.of.sins

excited for new challenges

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