Basic Info

Michel saad

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Helpdesk Specialist at EvaPharma

Experience Details

Helpdesk Specialist

IT/Software Development

Entry Level

• Service requests through ticketing system.
• Working on troubleshooting for hardware and software issues
• Software installation, configuration, and troubleshooting for end users
• Analyze problems, develop creative solutions and assess risks/benefits.
• Imaging /Re‐Imaging end user desktop and laptop machines


Company Details

EvaPharma (multinational)

Cairo, Egypt

More then 1000 employees

Pharmaceuticals

evapharma.com

May 2014 to present (2 years 7 months)
Helpdesk Specialist at Phillip Morris International

Experience Details

Helpdesk Specialist

IT/Software Development

Entry Level

• Service requests through ticketing system.
• Working on troubleshooting for hardware and software issues
• Software installation, configuration, and troubleshooting for end users
• Analyze problems, develop creative solutions and assess risks/benefits.
• Imaging /Re‐Imaging end user desktop and laptop machines
• Worked with servers, switches and connections to end users.


Company Details

Phillip Morris International (multinational)

Cairo, Egypt

101-500 employees

Manufacturing

PMI.com

Dec 2013 to May 2014 (5 months)
Technical Support Representative at DELL EMEA

Experience Details

Technical Support Representative

Customer Service/Support

Entry Level

• Achieved Top Agent title on the floor and been one of the top 5 achievers for 9 months.
• Service request through Client’s call ticketing system.
• General Desktop Support/Project Coordination/Move activities
• High level of customer focus and strong customer support commitment.
• Support, assist colleagues, commit to and be accountable for overall group.
• Work with other support groups and vendors to provide seamless support to customers.
• Monitor, analyze and address reliability and performance issues.
• Develop strategies for resolving them and preventing future occurrences.
• Work with 2nd level support group to assist with application
• Design /development/ upgrade testing and implementation.


Company Details

DELL EMEA (multinational)

Cairo, Egypt

101-500 employees

Computer Hardware

support.dell.com

Jan 2013 to Nov 2013 (10 months)

Achievements


i was the top agent for a month and one of the the top 5 achievers for 9 months


i have achievement as a part of pantomime team and we gained the best team trophy

Education

good in computer science

Education Details

good

computer science

Cairo Higher Institute for Computer, Information Systems and Administration, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo Higher Institute for Computer, Information Systems and Administration
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saint George College

Egypt

2006

B / Very Good / 75 - 85%

N/A

Saint George College
2006

Certifications

Certificate details

• Certified Microsoft Dynamics CRM

Apr 2016

762 out of 1000

N/A

MS0611514645

Microsoft

N/A

Certificate details

Digital Marketing Diploma

Jun 2016

N/A

N/A

N/A

DMArts

• Learning Digital Marketing Diploma (SEM – SEO – Social Media – Email – Mobile – Strategic Planning and understanding Customer Behavior – content writing and Landing Page Conversion).

CCNA
Dec 2012

Certificate details

CCNA

Dec 2012

N/A

N/A

N/A

Herotech

attended

Mcitp
Jan 2014

Certificate details

Mcitp

Jan 2014

N/A

N/A

N/A

Herotech

attended

• ICDL
Sep 2010

Certificate details

• ICDL

Sep 2010

N/A

N/A

N/A

cairo higher institute

N/A

Training and Courses

Training/Course Details

Microsoft Dynamics CRM 2016

May 2016

LinkDev

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalyticalArabicCCNAComputer HardwareComputer ScienceComputersCustomer ServiceDELL EMEADigital MarketingDigital Marketing DiplomaEnglishEvaPharmaFacebook AdvertismentFlexibleGoogle AdwordsHard WorkerHelpdesk SpecialistITManufacturingMcitpMicrosoft Dynamics CRM 2016PantomimePharmaceuticalsPhillip Morris InternationalProblem SolverSoftware DevelopmentSupportSupportiveTechnical Support Representative Certified Microsoft Dynamics CRM ICDL

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

google adwords

google adwords

: Advanced

: Extreme - I love it!

:

Less than 1 year

facebook advertisment

facebook advertisment

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

digital marketing

digital marketing

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Hard worker, Problem Solver, Flexible / Adaptive, Supportive

Online Presence

https://www.linkedin.com/in/michel-nabil-9b4016b4?trk=nav_responsive_tab_profile

excited for new challenges

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Michel's full profile and find more great talent and professionals to join your team.