Basic Info

Michael James Badawi

14 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Production Manager Operations at HSBC Global Publishing Services

Experience Details

Production Manager Operations

Operations/Management

Manager

 To oversee the delivery performance of a team comprised of a cross-section of technical capabilities and specialisations brought together to deliver requirements of particular line of businesses.
 The incumbent performs project, stakeholder, people and workflow management requirements, allocation of resources and workstream coordination.
 To ensure that the team achieves delivery needs, quality requirements, agreed upon metrics and preempts and mitigates risks on delivery.
 The incumbent will support the Site and Workstream Leads and will be required to liaise with the different managers to ensure consistency of delivery, to share best practices and enhance processes.
 Managing the team’s delivery while enabling members to work seamlessly, productively and harmoniously with each other and with other teams.
 Consistency in delivering work across sites and shifts.
 Constant monitoring of service delivery to anticipate and mitigate risks.
 Continually reassess the operational risks associated with the role and inherent in the business.


Company Details

HSBC Global Publishing Services (multinational)

Cairo-Alexandria Desert Road, Egypt

501-1000 employees

Banking, Online Media , Publishing and Printing

N/A

Jan 2015 to May 2016 (1 year 4 months)
Production Assistant Manager Operations at HSBC Global Publishing Services

Experience Details

Production Assistant Manager Operations

Operations/Management

Manager

 Managing the day-to-day operations of the Digital Publishing team in Cairo which provides a range of services which support group marketing teams and website owners to effectively deliver their messages online.
 Working closely with the director, Digital Publishing global teams, and the functional senior managers to ensure the delivery of high quality work to clients in a timely fashion.
 Ensure team morality
 Evaluating the quality of the team
 Tasks distributions and delegations
 Conducting a weekly team meetings and a monthly review for all team members
 Maintaining composure and professionalism in a fast-paced work atmosphere
 Managing and planning all development and training plans for all team members
 Ensuring to meet all projects and agreed benchmarks through a weekly and monthly KPIs analysis reports.
 Working on an operatoin plan to ensure a productive and effiecent work environment in GPS.
 Responsible of the annual training plan for GPS Cairo.


Company Details

HSBC Global Publishing Services (multinational)

Cairo-Alexandria Desert Road, Egypt

501-1000 employees

Publishing and Printing, Online Media , Banking

N/A

Jun 2012 to Dec 2014 (2 years 6 months)
Family Business at Rogers Music Centre

Experience Details

Family Business

Operations/Management, Sales/Retail

Manager

It was a very critical time in my dad's business in Canada and I had to be there for around 10 months trip to help him and support the business till passed it successfully then returned back to my family in Egypt.


Company Details

Rogers Music Centre

Toronto, Canada

51-100 employees

Warehousing

N/A

Aug 2011 to May 2012 (9 months)
Operations Manager at ICFI Contact Center

Experience Details

Operations Manager

Operations/Management

Manager

 Responsible for teams of employee’s.
 Goal planning to ensure compatibility with the objectives of the company.
 Coordinate with all departments to improve the overall performance.
 Monitoring & follow up on all departments objectives and results.
 Improving customer's satisfaction.


Company Details

ICFI Contact Center

Obour city, Egypt

51-100 employees

Consumer Services , Food and Beverage Production

N/A

Jan 2011 to Aug 2011 (7 months)
Account Manager at Raya Contact Center

Experience Details

Account Manager

Operations/Management, Project/Program Management

Manager

 Responsible for all client communications, conflict resolution, & compliance on client services & revenue.
 Review all customer service measurements to ensure that quality standards and client expectations are met.
 Ensure that client concerns & issues are dealt with in an efficient manner.
 Ensure that all processes and procedures are completed, quality standards are met, and that projects are profitable.


Company Details

Raya Contact Center

Cairo, Egypt

101-500 employees

Consumer Services , Outsourcing/Offshoring , Telecommunications

N/A

Jan 2009 to Dec 2010 (1 year 11 months)
Call Center Supervisor at C3 The Call Center Company

Experience Details

Call Center Supervisor

Operations/Management

Manager

 Managing the day–to-day planning, operations & problem solving
 HR related issues, and staff development.
 Call monitoring, coaching and feedback.


Company Details

C3 The Call Center Company

Cairo, Egypt

101-500 employees

Consumer Services , Telecommunications

N/A

Jul 2005 to Jan 2009 (3 years 6 months)
Call Center Team Leader at C3 The Call Center Company

Experience Details

Call Center Team Leader

Operations/Management

Manager

 Handling calls & assisting supervisors in most of the daily, weekly, monthly & annually tasks & reports.


Company Details

C3 The Call Center Company

Cairo, Egypt

101-500 employees

Consumer Services , Telecommunications

N/A

Dec 2004 to Jun 2005 (6 months)
Call Center Representative at C3 The Call Center Company

Experience Details

Call Center Representative

Customer Service/Support

Entry Level

 Handling all calls types, customer service, telesales, telemarketing, reservations, follow up & complains.


Company Details

C3 The Call Center Company

Cairo, Egypt

101-500 employees

Consumer Services , Telecommunications

N/A

Dec 2002 to Dec 2004 (2 years)

Education

Bachelor of Law in Law

Education Details

Bachelor of Law

Law

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
1997 - 2001
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Ibrahimeya

Egypt

1997

C / Good / 65 - 75%

N/A

El Ibrahimeya
1997

Training and Courses

Training/Course Details

Basic Business Skills Acquisition Program

Feb 2002

Future Generation Foundation & AMIDEAST

N/A

Training/Course Details

Middle East North Africa Youth Leadership Initiative Program

Jan 2002

Future Generation Foundation & AMIDEAST

N/A

Training/Course Details

Presentation Skills

Jan 2006

Training & Development Center of C3 (The Call Center Company)

N/A

Training/Course Details

Recruitment & Selections Techniques

Apr 2006

Training & Development Center of C3 (The Call Center Company)

N/A

Training/Course Details

Training The Trainer, Attended & Completed 45 Hours

Aug 2006

YAT Education Center

N/A

Training/Course Details

MS Office Excel 2003 (Advanced), Attended & Completed 27 Hours

Feb 2008

New Horizons Learning Center

N/A

Training/Course Details

PMP (Project Management Professional) preparing course

Apr 2010

RAYA Academy

N/A

Training/Course Details

Grammar In Conversation, Advanced English Course

Apr 2012

Costi Corvetti Education Centre, Toronto, Canada

N/A

Training/Course Details

MBTI

Aug 2012

HSBC Global Learning & Development Department

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Account ManagerAnalyticalArabicBankingBasic Business Skills Acquisition ProgramBusiness DevelopmentBusiness-orientedCall Center RepresentativeCall Center SupervisorCall Center Team LeaderComputersConsumer ServicesContact CenterCustomer ServiceEnglishFamily BusinessFood And Beverage ProductionGrammar In Conversation, Advanced English CourseGuitarsHSBC Global Publishing ServicesHeavy MetalLawMBTIMS Office Excel 2003 (Advanced), Attended & Completed 27 HoursManagementMiddle East North Africa Youth Leadership Initiative ProgramMusicOffshoringOnline MediaOperations ManagerOrganizerOutsourcingPMP (Project Management Professional) Preparing CoursePlannerPlay StationPresentation SkillsProblem SolverProduction Assistant Manager OperationsProduction Manager OperationsProgram ManagementProjectPublishing And PrintingRecruitment & Selections TechniquesRetailSalesSmart PhonesSoccerSportsSupportTelecommunicationsTraining The Trainer, Attended & Completed 45 HoursWarehousing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

Contact Center

Contact Center

: Expert

: Extreme - I love it!

:

More than 7 years

Management

Management

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Planner, Business-oriented, Organizer, Problem Solver

Online Presence

https://eg.linkedin.com/in/michael-james-badawi-36923415

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