
Zaki Mohamed Amer
Front Desk Shift Leader at Amwaj Oyoun Hotels & Spa
Santah, Gharbia, EgyptWork Experience
Front Desk Shift LeaderFull Time
Amwaj Oyoun Hotels & Spa
Mar 2015 - Present -10 yrs, 5 months
Egypt , South Sinai
- Job Details:Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges. Maintains telecommunication system by following manufacturer's instructions for house phone and console operation. Maintains safe and clean reception area by complying with procedures, rules, and regulations.Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Contributes to team effort by accomplishing related results as needed.
Front Office shift leaderFull Time
Radissonblu Taba Resort.
Jan 2008 - Sep 2013 -5 yrs, 8 months
Egypt , South Sinai
- Job Details:Working as a front desk shift leader.Supervise the receptionist working in dealing with the Hotel Guest. Make Check in and out. Solve guest problems. Help guests with special need.
TeacherFull Time
- Job Details:Working as a privet teacher.
Education
College Diploma in Education
Al-Azhar UniversityJan 2002 - Jan 2006 - 4 yr
High School - Other
El Santa Seconasry SchoolJan 2002
Achievements
In Education I already helped my students from 50% to nearly 95 % in English Language
Languages
Arabic
FluentEnglish
AdvancedRussian
Beginner
Training & Certifications
Guest Service
Radisson Blu·2012American Hotel & Lodging
American Hotel & Lodging Educational Institute ·2011