Basic Info

Zaki Amer

5 years

Gharbia Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Front Desk Shift Leader at Amwaj Oyoun Hotels & Spa

Experience Details

Front Desk Shift Leader

Customer Service/Support

Experienced (Non-Manager)

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.


Company Details

Amwaj Oyoun Hotels & Spa

Sharm el-Sheikh, Egypt

101-500 employees

Hospitality/Hotels

N/A

Mar 2015 to present (1 year 9 months)
English Teacher at Al Orman Schools

Experience Details

English Teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Al Orman Schools

Cairo, Egypt

101-500 employees

Education

N/A

Sep 2013 to Mar 2015 (1 year 6 months)
Front Office shift leader at Radissonblu Taba Resort.

Experience Details

Front Office shift leader

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

Working as a front desk shift leader.Supervise the receptionist working in dealing with the Hotel Guest.
Make Check in and out.
Solve guest problems.
Help guests with special need.


Company Details

Radissonblu Taba Resort.

Taba, Egypt

101-500 employees

Hospitality/Hotels

radissonblu.com

Jan 2008 to Sep 2013 (5 years 8 months)
Teacher at Education

Experience Details

Teacher

Education/Teaching, Training/Instructor

Entry Level

Working as a privet teacher.


Company Details

Education

Tanta, Egypt

N/A

Education

N/A

Aug 2006 to Dec 2007 (1 year 4 months)

Achievements


Good customer service and achieve customer needs.


In Education I already helped my students from 50% to nearly 95 % in English Language

Education

College Diploma in Education

Education Details

College Diploma

Education

Al Azhar University, Egypt

C / Good / 65 - 75%

English literature and education methods.

N/A

Al Azhar University
2002 - 2006
High School - Other

High School Details

Other

El Santa Seconasry School

Egypt

2002

A / Excellent / 85 -100%

N/A

El Santa Seconasry School
2002

Certifications

Certificate details

American Hotel & Lodging

May 2011

N/A

N/A

N/A

American Hotel & Lodging Educational Institute

Font Office skills development.

Training and Courses

Training/Course Details

Guest Service

Mar 2012

Radisson Blu

Yes I Can.

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

American Hotel & LodgingArabicCommunicatorComputer SkillsCreativeCustomer ServiceEducationEnglishEnglish TeacherFood ServicesFootballFront Desk Shift LeaderFront Office Shift LeaderGuest ServiceHard WorkerHospitalityHotelsInternetLeaderMicrosoft OfficeMusicOperaReadingReceptionistRussianSupportTeacherTeachingTeam PlayerWalkingWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Russian

Russian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Computer Skills

Computer Skills

: Advanced

: High

:

3-5 years

Internet

Internet

: Advanced

: High

:

3-5 years

Opera

Opera

: Advanced

: High

:

3-5 years

Fields of Expertise

Receptionist

Receptionist

: Expert

: Extreme - I love it!

:

3-5 years

Guest Service

Guest Service

: Advanced

: Extreme - I love it!

:

3-5 years

Teaching

Teaching

: Advanced

: High

:

1-3 years

Key Skills

Leader, Communicator, Hard worker, Creative, Team Player

Online Presence

zaki.amer@linkedin.comzaki.amer@facebook.commhzaki2020@twitter.comzaki.amerzaki.amer1zaki.amer@his.com

Like Zaki`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Zaki's full profile and find more great talent and professionals to join your team.