Mohamed Hussein Abd Elghany

Technical Support Team LeaderFreelance / Project

• Job Details:• Configured hardware, devices and software to set up work stations for Approx. 2000 Users. • Analyzed windows issues to identify troubleshooting methods needed for quick remediation.

Senior Cluster LeadPart Time

• Job Details:Lead a team of technicians in providing support for company hardware and software products. Monitor team performance and ensure adherence to quality standards. Investigate and resolve customer issues in a timely manner. Coordinate with other teams to resolve complex customer issues. Provide feedback and recommendations to management on team performance and customer satisfaction. Chair meetings to discuss product development progress. Te s t product to ensure it met customer requirements. Work closely with internal stakeholders to ensure that vendor. relationships are aligned with company objectives and requirements. Manage vendor compliance with company policies and procedures, data security, and confidentiality requirements. Ensure timely delivery of goods and services by vendors, taking prompt action to mitigate any potential supply chain disruptions.

Technical Support SpecialistFull Time

• Job Details:Technical Support Specialist AbbVie Inc, New Cairo, Cairo • Documented all transactions and support interactions in system for future reference and addition to knowledge base. • Followed up with Users to verify optimal customer satisfaction following support engagement and problem resolution. • Submitted service tickets for equipment maintenance requests. • Explained technical information in clear terms to non-technical individuals to promote better understanding. • Activated accounts for clients interested in new services. • Assisted customers in identifying issues and explained solutions to restore service and functionality. • Collaborated with vendors to locate replacement components and resolve advanced problems. • Resolved Multiple technical support inquiries per day. • Managed approximately 30 incoming calls and emails per day from customers.