Mohamed Hussein Abd Elghany

Customer Support RepresentativeFull Time

• Job Details:• Answered customer calls promptly, minimizing wait times and ensuring a seamless service experience. • Handled 70+ calls per shift, resolving issues related to internet connectivity, cabling, and technical support. • Delivered exceptional customer service, achieving a consistent 80% customer satisfaction rating. • Collected and analyzed customer feedback, leading to process improvements that helped exceed satisfaction goals by 70%. • Provided clear and concise troubleshooting guidance, reducing repeat calls and improving first-call resolution rates. • Assisted customers with billing inquiries, service upgrades, and troubleshooting, ensuring a smooth experience. • Collaborated with technical teams to escalate and resolve complex service issues efficiently