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Mohamed Hussein Abd Elghany

Technical Support Engineer

Cairo, Egypt
  • Customer Service
  • networks
  • Documentation and reporting
  • Technical issues analysis

Work Experience

  • Technical Support Specialist at Abbvie (Pharmaceutical)

    May 2016 to present · 4 Years 4 Months

  • It Backup engineer at Q source

    Nov 2014 to present · 5 Years 10 Months

  • Technical Support Team Leader at emirates National Bank Of Dubai

    Freelance / Project
    Sep 2019 to Dec 2019 · 3 Months

  • technical support at Xceed

    Apr 2014 to Sep 2014 · 5 Months

Education

  • Bachelor's Degree in computer science

    Minia University - Egypt 2007 to 2012 · 5 Years

  • High School - Thanaweya Amma

    minia language school - Egypt 2006

Achievments

Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Seeking managerial position.

Skills
Tools and Fields of Expertise

  • Customer Service
  • networks
  • Documentation and reporting
  • Technical issues analysis

Languages

  • Arabic

    Fluent

  • English

    Advanced

Training & Certifications

  • Azure Fundamentals (AZ-900)

    Microsoft · 2020

  • Azure Fundamentals (AZ-900)

    Microsoft · 2020

  • ITIL Foundation V4

    Axelos · 2020

  • MCSE 2016

    Microsoft · 2020

  • ITIL V4

    Axelos · 2020

  • MCSA 2016

    2020

  • PMP 6th Edition

    PMI · 2020

  • CCNA 200-125

    2019

  • Microsoft Exchange 2016

    Microsoft · 2018

  • CCNA 200-125

    Cisco · 2017

  • MCSA 2016

    Microsoft · 2016

  • ICDL

    2012

  • 3D Max

    Autodesk · 2012

  • photoshop

    Adobe · 2010
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