Basic Info

Mahmoud Hossam

3 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customs clearance executive at Aramex

Experience Details

Customs clearance executive

Operations/Management

Entry Level

N/A


Company Details

Aramex (multinational)

Cairo, Egypt

More than 1000 employees

Package/Freight Delivery

www.aramex.com

May 2016 to present (8 months)
Contact center agent at Aramex

Experience Details

Contact center agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Aramex (multinational)

Giza, Dokki, Egypt

More than 1000 employees

Package/Freight Delivery

www.aramex.com

Dec 2014 to May 2016 (1 year 5 months)
POS helpline representative at Mobinil

Experience Details

POS helpline representative

Customer Service/Support

Experienced (Non-Manager)

• Handle all incoming calls of the call center.
• Provide best possible service to both external & internal customers to achieve highest level of customer satisfaction
• Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support & Activations, Outbound & Save Initiatives…etc)
• Achieve the requested Staffed Time on a daily basis to minimize Lost Call Rate
• Provide proper information to customers with complete & comprehensive understanding of Mobinil Products & Services and Policies & Procedures
• Fully understand & adhere to company policies & procedures that generates personal / professional credibility & trust
• Respect & apply company vision & values
• Fully understand both individual & company objectives to achieve them effectively & efficiently
• Use available methods & tools to develop own skills & information (applications, intranet briefings, attending trainings….etc)
• Resolve customer complaints in time & treats them as business opportunities to ensure continuous improvement & development
• Escalate problems & provides relevant feedback to the right channels


Company Details

Mobinil (multinational)

Cairo, Egypt

N/A

Telecommunications

www.mobinil.com

Sep 2009 to Nov 2014 (5 years 2 months)

Education

Bachelor's Degree in foreign trade

Education Details

Bachelor's Degree

foreign trade

Helwan University, Egypt

Not specified

N/A

N/A

Helwan University
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gezira Experimental Language School

Egypt

2006

A / Excellent / 85 -100%

N/A

Gezira Experimental Language School
2006

Training and Courses

Training/Course Details

CMA course

Jul 2013

Ain Shams university

N/A

FIATA at AASTMT
Jun 2015

Training/Course Details

FIATA

Jun 2015

AASTMT

just started the diploma

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAramexCMA CourseContact Center AgentCustomer ServiceCustoms ClearanceCustoms Clearance ExecutiveEnglishFIATAFlexibleForeign TradeFreight DeliveryInteractiveInternetManagementMicrosoft ExcelMicrosoft OutlookMobinilPOS Helpline RepresentativePackageProblem SolverSiebleSocialSupportTeam PlayerTelecommunications

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Internet

Internet

: Advanced

: High

:

More than 7 years

Sieble

Sieble

: Intermediate

: High

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Intermediate

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

3-5 years

Fields of Expertise

customer service

customer service

: Advanced

: High

:

3-5 years

customs clearance

customs clearance

: Beginner

: Medium

:

Less than 1 year

Key Skills

Problem Solver, Flexible / Adaptive, Social, Interactive, Team Player

Online Presence

https://www.facebook.com/mahmoud.hossam2?ref=tn_tnmnhttps://twitter.com/doudi1988

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