Basic Info

Mahmoud Hossam

3 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customs clearance executive at Aramex

Experience Details

Customs clearance executive

Operations/Management

Entry Level

N/A


Company Details

Aramex (multinational)

Cairo, Egypt

More than 1000 employees

Package/Freight Delivery

www.aramex.com

May 2016 to present (1 year 8 months)
Contact center agent at Aramex

Experience Details

Contact center agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Aramex (multinational)

Giza, Egypt

More than 1000 employees

Package/Freight Delivery

www.aramex.com

Dec 2014 to May 2016 (1 year 5 months)
POS helpline representative at Mobinil

Experience Details

POS helpline representative

Customer Service/Support

Experienced (Non-Manager)

• Handle all incoming calls of the call center.
• Provide best possible service to both external & internal customers to achieve highest level of customer satisfaction
• Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support & Activations, Outbound & Save Initiatives…etc)
• Achieve the requested Staffed Time on a daily basis to minimize Lost Call Rate
• Provide proper information to customers with complete & comprehensive understanding of Mobinil Products & Services and Policies & Procedures
• Fully understand & adhere to company policies & procedures that generates personal / professional credibility & trust
• Respect & apply company vision & values
• Fully understand both individual & company objectives to achieve them effectively & efficiently
• Use available methods & tools to develop own skills & information (applications, intranet briefings, attending trainings….etc)
• Resolve customer complaints in time & treats them as business opportunities to ensure continuous improvement & development
• Escalate problems & provides relevant feedback to the right channels


Company Details

Mobinil (multinational)

Cairo, Egypt

N/A

Telecommunications

www.mobinil.com

Sep 2009 to Nov 2014 (5 years 2 months)

Education

Bachelor's Degree in foreign trade

Education Details

Bachelor's Degree

foreign trade

Helwan University, Egypt

Not specified

N/A

N/A

Helwan University
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gezira Experimental Language School

Egypt

2006

A / Excellent / 85 -100%

N/A

Gezira Experimental Language School
2006

Training and Courses

Training/Course Details

CMA course

Jul 2013

Ain Shams university

N/A

FIATA at AASTMT
Jun 2015

Training/Course Details

FIATA

Jun 2015

AASTMT

just started the diploma

Jobseeker photo

Profile Skills and Keywords

AdaptiveAramexCMA CourseContact Center AgentCustomer ServiceCustoms ClearanceCustoms Clearance ExecutiveEnglishFIATAFlexibleForeign TradeFreight DeliveryInteractiveInternetManagementMicrosoft ExcelMicrosoft OutlookMobinilPOS Helpline RepresentativePackageProblem SolverSiebleSocialSupportTeam PlayerTelecommunications

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Internet

Internet

: Advanced

: High

:

More than 7 years

Sieble

Sieble

: Intermediate

: High

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Intermediate

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

3-5 years

Fields of Expertise

customer service

customer service

: Advanced

: High

:

3-5 years

customs clearance

customs clearance

: Beginner

: Medium

:

Less than 1 year

Key Skills

Problem Solver, Flexible / Adaptive, Social, Interactive, Team Player

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