Basic Info

Mahmoud Ali

12 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Planning and development customer care senior agent at Vodafone

Experience Details

Planning and development customer care senior agent

Customer Service/Support

Experienced (Non-Manager)

Customer care planning and development senior agent


Company Details

Vodafone (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Sep 2013 to present (3 years 11 months)
Customer service training instructor at Expert training center

Experience Details

Customer service training instructor

Education/Teaching, Training/Instructor

Entry Level

teaching fresh graduates the main principles about customer service and improving english accent


Company Details

Expert training center

Cairo, Egypt

11-50 employees

Education

N/A

Nov 2012 to Aug 2013 (9 months)
Customer service representative at Xceed-tedata

Experience Details

Customer service representative

Customer Service/Support

Entry Level

handling customers inquires over the phone


Company Details

Xceed-tedata (multinational)

Cairo, Egypt

101-500 employees

Internet/E-commerce

N/A

Apr 2012 to Oct 2012 (6 months)
Sales representative at Arabian est. for import and export

Experience Details

Sales representative

Engineering - Construction/Civil/Architecture

Student

handling customers inquires and introducing,selling products


Company Details

Arabian est. for import and export

Cairo, Egypt

11-50 employees

Import and Export

N/A

Jul 2005 to Mar 2012 (6 years 8 months)

Education

Bachelor's Degree in faculty of law

Education Details

Bachelor's Degree

faculty of law

Helwan University, Egypt

Not specified

general law

N/A

Helwan University
2003 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Helmia expermental language school

Egypt

2003

C / Good / 65 - 75%

N/A

Helmia expermental language school
2003

Training and Courses

Training/Course Details

customer service & sales

Jul 2010

expert training center

a general training in the customer service and sales fields

This profile is fresh!
Last update 3 days ago.

Jobseeker photo

Profile Skills and Keywords

Building ConstructionBusiness-orientedCustomer ServiceCustomer Service & SalesCustomer Service RepresentativeCustomer Service Training InstructorCustomer-orientedE-commerceEducationEnglishFaculty Of LawHard WorkerHuman Resources (HR) Recruiting And ScreeningImport And ExportInternetMicrosoft WindowsPlanning And Development Customer Care Senior AgentReadingSalesSales RepresentativeSkilled TradesSocial Media AdvisorSports In GeneralSupportSupportiveTeam PlayerTelecommunicationsVideo GamesVodafoneXceed-tedata

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

Human Resources (HR) recruiting and screening

Human Resources (HR) recruiting and screening

: Advanced

: High

:

Less than 1 year

Social Media advisor

Social Media advisor

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

5-7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

sales

sales

: Advanced

: High

:

5-7 years

customer service

customer service

: Intermediate

: High

:

Less than 1 year

Key Skills

Business-oriented, Hard worker, Customer-oriented, Team Player, Supportive

Online Presence

https://www.facebook.com/profile.php?id=710794505

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