Basic Info

Mohamed Hussein

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Information Technology Supervisor at Hilton Sharm Dreams Resort

Experience Details

Information Technology Supervisor

IT/Software Development, Project/Program Management

Experienced (Non-Manager)

• Providing consultative advice to on-site users related to software applications, hardware and network connectivity.

• Handling multiple tasks on a daily basis competently

• Working closely with IT Manager on agency equipment inventory, implement process, policy and procedures

• Responsible for the Hilton Technology Network Administrator in compliance with HHC Standards.

• Responsible for the directory structure on network servers.

• Monitoring operations and processes of Critical systems and databases Redundant Backup

• Managing shared technology resources

• Integrating with Purchasing Department for planning, purchasing and receiving IT equipment Payment invoices

• Assigning, and supervise the work of a diverse staff in the accomplishment of multiple projects

• Troubleshooting problems area in a timely, and provide end-user training and assistance

• Providing direction of assigned staff to meet new system development and user requests

• Monitor the measurements of IT Audit to ensure effectiveness, usage and awareness

• Proper control to make sure the Property fit with local and global IT audit standards e.g. SOX, PCI

• Software Licenses inventory - Reviewing Maintenance Contracts and Hardware warranties

• Arranging for Contingency Plan, tests & get ready with required actions

• Reporting and advise the IT Manager with systems issues that need further attention

• Handling and preparing the requirements for Business Meetings and conferences

• Handling and supporting Guests with HSIA requirements

• Communicates with other departments to report and resolve software, hardware, and operations problems.

• Coordinate the installation plans, testing and maintenance of new or upgrade systems

• Development and implementation of disaster recovery procedures.

• Contact and negotiating with hardware, software third parties technical support regarding the IT Department needs

• Meet with users to determine quality of service and makes necessary adjustments to accommodate their needs

• Makes budgetary recommendations to upper management, and monitors expenditures to match with approved budget


Company Details

Hilton Sharm Dreams Resort (multinational)

Sharm El Sheikh, Egypt

101-500 employees

Hospitality/Hotels, Travel and Tourism

http://www3.hilton.com/en/hotels/egypt/hilton-sharm-dreams-resort-SSHDRHI/index.html

Jan 2015 to present (1 year 11 months)
Information Technology Admin at CleoPark Egypt

Experience Details

Information Technology Admin

IT/Software Development

Entry Level

* Handling Purchase orders
* Handling IT Contracts & Payment invoices
* Handling IT Operation during IT absent
* Handling POS, and Ticking system troubleshooting 

* Manage users, and Groups access 

* Manage Antivirus Quarantine 

* Manage Systems Backup jobs


Company Details

CleoPark Egypt

Sharm El Sheikh, Egypt

51-100 employees

Entertainment

http://www.cleopark.net

Jan 2014 to Oct 2015 (1 year 9 months)
Information Technology - ICDL Instructor at Hilton Sharm Dreams Resort

Experience Details

Information Technology - ICDL Instructor

Education/Teaching, IT/Software Development, Training/Instructor

Experienced (Non-Manager)

Conduct training sessions related to IT - for all Departments


Company Details

Hilton Sharm Dreams Resort

Sharm El Sheikh, Egypt

101-500 employees

Information Technology Services

http://www3.hilton.com/en/hotels/egypt/hilton-sharm-dreams-resort-SSHDRHI/index.html

Mar 2014 to Feb 2015 (11 months)
Information Technology Coordinator at Hilton Sharm Dreams Resort

Experience Details

Information Technology Coordinator

IT/Software Development

Experienced (Non-Manager)

• Provide day-to-day support for internal Hotel IT systems and users, minimising systems outages

• Update WAN/LAN and Power connections Diagrams

• Manage users and rights Troubleshooting

• Update Hardware, Software, and Licenses Inventory Update Network Layout Diagram

• Monitor System error logs & daily System Backup job logs

• Monitor Security System logs
Monitoring Antivirus Quarantine

• Update error logs Monitoring WSUS logs
Monitoring and recommend Software and hardware Standard

• Handle software testing tools and environments essential to conduct job functions.

• Making suggestions for improvements to current process and system inventory.

• Responsible for classes and trainings offered in support of assigned business systems.

• Provided technical advice to IT staff and other departments on software, system, hardware, and data communication.

• Communicates with other departments to report and resolve software, hardware, and operations problems.

• Communicate with third parties technical support


Company Details

Hilton Sharm Dreams Resort (multinational)

Sharm El Sheikh, Egypt

101-500 employees

Information Technology Services, Information Technology Services

http://www3.hilton.com/en/hotels/egypt/hilton-sharm-dreams-resort-SSHDRHI/index.html

May 2010 to Jan 2014 (3 years 8 months)
Information Technology Internships (intern) at Hilton Sharm Waterfalls Resort

Experience Details

Information Technology Internships (intern)

Education/Teaching, IT/Software Development, Training/Instructor

Entry Level

N/A


Company Details

Hilton Sharm Waterfalls Resort (multinational)

Sharm el-Sheikh, Egypt

101-500 employees

Hospitality/Hotels

http://www3.hilton.com/en/hotels/egypt/hilton-sharm-waterfalls-resort-SSHWFHI/index.html

Jan 2009 to May 2010 (1 year 3 months)

Achievements


* In Guest Rooms & Public Areas Wi-Fi Coverage
* Admin Network Patch Panel Cables Labeling
* POS HandHeld Fiber Cables infrastructures
* Guest Beach Access Control System
* @ the Beach Wi-Fi Coverage
* UPS Batteries Upgrade


* Server Upgrading and Maigrating from Windows Server 2003 to Windows Server 2008
* Fiber Network Cabels Diagram
* Backup Software & Media set upgrade



* Network Admin Patch Panel upgdate
* Micros POS Network Cabeling Upgrade
* Micros POS Earth upgrade
* Migrating Windows Server 2003 to Windows Server 2008
* Migrating from GroupWise Extchange to Microsoft Outlook



* Micros POS Earth upgrade
* UPS Batteries Replacement


Education

Bachelor's Degree in English Translation

Education Details

Bachelor's Degree

English Translation

Cairo University - Faculty of Art, Egypt

Not specified

N/A

N/A

Cairo University - Faculty of Art
2013 - 2017 (Expected)

Certifications

Certificate details

Windows Server 2012 R2: Active Directory Enhancements

Mar 2015

N/A

N/A

N/A

MICROSOFT MVA

N/A

Certificate details

Migrating to Windows Server 2012 Training

Apr 2015

N/A

N/A

N/A

MICROSOFT MVA

N/A

Certificate details

Information Security Awareness

Jan 2015

N/A

N/A

N/A

Hilton World Wide University

N/A

Certificate details

Email and Instant Messaging Effectively

Oct 2012

N/A

N/A

N/A

Hilton World Wide Univerity

N/A

Certificate details

Setting up and Securing Windows7

Oct 2013

N/A

N/A

N/A

Hilton World Wide Univerity

N/A

Certificate details

OnQ PM 6.6 Migration Hotels

Oct 2013

N/A

N/A

N/A

Hilton World Wide Univerity

N/A

Certificate details

Information Security and Privacy

Jan 2015

N/A

N/A

N/A

Hilton World Wide Univerity

N/A

Certificate details

Keylogger Awareness

Jan 2015

N/A

N/A

N/A

Hilton World Wide Univerity

N/A

Certificate details

The Complete Web Developer Course

Mar 2016

N/A

N/A

N/A

Udemy By Kalob Taulien

N/A

Certificate details

PHP Web Development

Mar 2016

N/A

N/A

N/A

Udemy.com By Caleb Curry

N/A

Certificate details

Accounting and Financial Statement Analysis

Feb 2016

N/A

N/A

N/A

Udemy.com By 365 Careers

N/A

Certificate details

Business English - Level 5

Mar 2016

5 out of 10

N/A

N/A

Pearson - Global English

N/A

Training and Courses

Training/Course Details

Information Security Awareness

Jan 2015

HILTON WORLD WIDE UNIVERSITY

N/A

Training/Course Details

Using E-mail and Instant Messaging Effectively

Jul 2014

SOFT SKIILS

N/A

Training/Course Details

Time Management

Aug 2015

HILTON WORLD WIDE UNIVERSITY

N/A

This profile is fresh!
Last update 16 days ago.

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Profile Skills and Keywords

AVAYA Site AdministrationAccounting And Finance Analysis StatementAccounting And Financial Statement AnalysisAdaptiveAlcatel PABX SystemArabicBike CyclingBusiness English - Level 5Customer-orientedDr.web CuritEmail And Instant Messaging EffectivelyEnglishEnglish TranslationEntertainmentFidelio Materials ControlFinance 101: Financial For Real WorldFlexibleHard WorkerHilton Sharm Dreams ResortHilton Sharm Waterfalls ResortHospitalityHotelsITIdentity ManagementInformation Security And PrivacyInformation Security AwarenessInformation Technology - ICDL InstructorInformation Technology AdminInformation Technology CoordinatorInformation Technology InternshipsInformation Technology ServicesInformation Technology SupervisorKeylogger AwarenessLeaderMac OSMicros EMC 9700Micros POSMicrosoft VisioMigrating To Windows Server 2012 TrainingNotePad++On Job TrainingOnQ PM 6.6 Migration HotelsOnQ PMSOnity TESAPHP & MySQLPHP Web DevelopmentProgram ManagementProjectReadingRunningSCCMSetting Up And Securing Windows7Simulation GamesSoftware DevelopmentSophos Enterprise ConcoleSophos Safe GuardStrategy GamesTeam PlayerThe Complete Web Developer CourseTime ManagementTravel And TourismTravelingUsing E-mail And Instant Messaging EffectivelyVision VingCardWeb ProgrammingWindow Server 2008 Active DirectoryWindows Server 2012 R2: Active Directory EnhancementsWordPressXAMPP

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Vision VingCard

Vision VingCard

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Visio

Microsoft Visio

: Expert

: Extreme - I love it!

:

3-5 years

Dr.web Curit

Dr.web Curit

: Expert

: Extreme - I love it!

:

3-5 years

Sophos Safe Guard

Sophos Safe Guard

: Expert

: High

:

1-3 years

NotePad++

NotePad++

: Expert

: Extreme - I love it!

:

1-3 years

Mac OS

Mac OS

: Expert

: Extreme - I love it!

:

1-3 years

OnQ PMS

OnQ PMS

: Advanced

: High

:

5-7 years

Fidelio Materials Control

Fidelio Materials Control

: Advanced

: High

:

5-7 years

AVAYA site administration

AVAYA site administration

: Advanced

: High

:

3-5 years

Onity TESA

Onity TESA

: Advanced

: High

:

1-3 years

Micros EMC 9700

Micros EMC 9700

: Advanced

: High

:

3-5 years

Sophos Enterprise Concole

Sophos Enterprise Concole

: Advanced

: High

:

1-3 years

XAMPP

XAMPP

: Advanced

: Extreme - I love it!

:

1-3 years

PHP & MySQL

PHP & MySQL

: Advanced

: Extreme - I love it!

:

Less than 1 year

WordPress

WordPress

: Intermediate

: High

:

Less than 1 year

SCCM

SCCM

: Intermediate

: High

:

Less than 1 year

Alcatel PABX System

Alcatel PABX System

: Beginner

: Medium

:

1-3 years

Fields of Expertise

Identity Management

Identity Management

: Advanced

: High

:

3-5 years

Window Server 2008 Active Directory

Window Server 2008 Active Directory

: Advanced

: High

:

3-5 years

Micros POS

Micros POS

: Advanced

: High

:

5-7 years

PHP Web Development

PHP Web Development

: Advanced

: Extreme - I love it!

:

Less than 1 year

Accounting and Finance Analysis Statement

Accounting and Finance Analysis Statement

: Intermediate

: High

:

Less than 1 year

Finance 101: Financial for real world

Finance 101: Financial for real world

: Intermediate

: High

:

Less than 1 year

Key Skills

Leader, Hard worker, Customer-oriented, Flexible / Adaptive, Team Player

Online Presence

https://www.linkedin.com/profile/preview?locale=en_US&trk=prof-0-sb-preview-primary-buttonhttps://www.facebook.com/jacomaxx

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