Basic Info

Mahmoud metwally

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Generalist at Rashideen Egypt (Cadbury)

Experience Details

HR Generalist

Human Resources

Experienced (Non-Manager)

• Responsible for all human resource activities to include employment, compensation, labour relations, benefits, training and development for Mondelēz Account.
• Define the required positions in line with strategic plan.
• Design and draw organization Chart of Mondelēz sales department
• Conduct job analysis for each required position, Prepare job descriptions and identify core competencies required for the position.
• Implement job evaluation for all positions by Point Factor System.
• Perform annual salary and benefits survey
• Provide advice and assistance to select performance appraisal methodology
• Perform annual employees’ performance appraisal orientation to all evaluators.
• Design Job posting and choose the most effective channel to post the vacancies.
• Identify application forms and testing methods for the applicants.
• Post the vacancies, search for qualified candidates, screen and make short list.
• Interview and select candidates.
• Develop and maintain relationship with employment agencies, universities and other recruitment sources.
• Design and Conduct new employee orientations.
• Recommend, develop and schedule training and development courses.
• Provide advice, assistance and follow-up on company policies, procedures, and documentation.
• Coordinate the resolution of specific policy-related and procedural problems and inquiries.
• Recommend, develop and maintain human resource data bases.
• Additional responsibilities:
- Perform specific research/investigation into operational issues, as requested
- Provide on-the-job training to new employees.


Company Details

Rashideen Egypt (Cadbury)

Cairo, Egypt

More than 1000 employees

FMCG

N/A

Aug 2013 to present (3 years 4 months)
Recruitment Specialist at IDG for Recruitment

Experience Details

Recruitment Specialist

Human Resources

Experienced (Non-Manager)

Working as a mediator between the company & the job seeker as the below:
a.Take accurate details of current vacancies from the companies.
b.Prepare the job adverts and follow their result
c.Filter the CVs to get the qualified candidates for the available vacancies.
d.Arrange interviews between the company's representative & the candidates
e.Offer the salary & the other benefits on the successful candidates and get his approval to sign the contract.
f.Arrange documents for visa processing
g.Send reports for each project that I worked on to the management


Company Details

IDG for Recruitment

Cairo, Egypt

11-50 employees

Human Resources

www.idgeg.com

Aug 2012 to Aug 2013 (1 year)
Customer Service Representative at Xceed Contact Center

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

a.Receiving inbound calls from customers and handling their Technical Inquiries.
b.Define the customer’s problem to be handled or transferre him to any other department if non technical issue.
c.Use troubleshooting steps with the customers to solve their problem if it in connections
d.Escalate the customers’ issues to the second level support team to follow if there is any problem in the Exchange.
e.Follow with customers’ on there tickets within or after SLA in any other level of support.
f.Handling Hard Calls with the customers that have critical issues & ensure the customer's satisfaction.
g.Preparing the team performance reports (Adherence - AHT- Ringing Average & Average Hold Time .....Etc).
h.Coach the new agents about how to upgrade their performance.


Company Details

Xceed Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

www.xceedcc.com

Nov 2011 to Nov 2012 (1 year)
Data Analyst at POINT Delivery Distribution Company.

Experience Details

Data Analyst

Business Development

Experienced (Non-Manager)

1-Controlling the stock in and the stock out for the Inventory.
2-Receiving and Handling the new incoming batches and uploading it on system.
3-Scheduling the incoming Stocks to be delivered accurately on time by the delivery couriers.
4-Control the receiving back of the contracts of the delivered packages.
5-Setting reports interface for the application team to apply it in the application for easier extracting tracking of every entered and delivered stock.
6-Handling Client requirements.
7-Preparing and Sending of Daily, Weekly and Monthly Reports & Statistics


Company Details

POINT Delivery Distribution Company.

Cairo, Egypt

101-500 employees

Business Services - Other

N/A

Feb 2010 to Nov 2011 (1 year 9 months)

Achievements


1- Achieved with a highly performance the recruitment project of Trans Business Company "Sister company to Rashideen Egypt" that will work on Distributing Philip Morris Products (Marlboro, L&M, Merits,.....) .
2- Achieved with a highly performance the recruitment project of RTM (Rout to Market) ; an expansion of sales force in all branches all over Egypt.


1-Increasing the storage capacity in the store.
2-Adjusting the application to enhance working by it in the routing system and the some other systems.
3-Adjusting the Routing system.
4-Creating Data Base to the company



Graduation project : Advertising campaign:- (Social marketing campaign about The Negative Image for our Society against the Psychological patient). Grade: Excellent.

Education

Bachelor's Degree in Mass Communications

Education Details

Bachelor's Degree

Mass Communications

Helwan University, Egypt

C / Good / 65 - 75%

Public Relations & Advertising

N/A

Helwan University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Maadi Military secondary school

Egypt

2005

A / Excellent / 85 -100%

N/A

Maadi Military secondary school
2005

Certifications

ICDL
Jul 2007

Certificate details

ICDL

Jul 2007

N/A

N/A

N/A

Misr Learn

Microsoft Office Applications (Windows,Word,Excel,Power Point,Access &Outlook)

Master in Excel
Jan 2011

Certificate details

Master in Excel

Jan 2011

N/A

N/A

N/A

YAT Learning Centers

Excel (Core & Advanced)

Certificate details

Human Resources Management

Jun 2016

N/A

N/A

N/A

RITI

N/A

Training and Courses

EDU Egypt at ITI
Aug 2009

Training/Course Details

EDU Egypt

Aug 2009

ITI

Specialized in computer skills , English, Customer Service & Business Process Outsourcing Background.

Training/Course Details

English language

May 2011

SYE

N/A

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Last update 1 days ago.

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Profile Skills and Keywords

ActivityAdaptiveAdobe PhotoshopAnalyticalArabicArrangementBusinessBusiness Services - OtherBusiness-orientedChessConsumer ServicesCustomer ServiceCustomer Service RepresentativeData AnalysisData AnalystEDU EgyptEnglishEnglish LanguageExcelFMCGFlexibleFoot BallHR GeneralistHuman ResourcesHuman Resources ManagementICDLLeaderMass CommunicationsMaster In ExcelMicrosoft AccessMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordPhotoshopProblem SolverRecruitingRecruitment SpecialistSupportXceed Contact Center

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: High

:

1-3 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Access

Microsoft Access

: Intermediate

: Medium

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: Medium

:

1-3 years

Fields of Expertise

Data Analysis

Data Analysis

: Expert

: Extreme - I love it!

:

3-5 years

Excel

Excel

: Expert

: Extreme - I love it!

:

3-5 years

Recruiting

Recruiting

: Expert

: Extreme - I love it!

:

3-5 years

Photoshop

Photoshop

: Advanced

: High

:

3-5 years

Key Skills

Analytical, Leader, Business-oriented, Problem Solver, Flexible / Adaptive

Online Presence

http://eg.linkedin.com/pub/mahmoud-fathy/64/a71/219/mhmodfathy2@yahoo.comhttps://twitter.com/Mahmoud98516754

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