Basic Info

Mohamad Abd El Khalek

13 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

SAP Netweaver Consultant at Certified IT Consultant (CIC)

Experience Details

SAP Netweaver Consultant

Installation/Maintenance/Repair, IT/Software Development

Experienced (Non-Manager)

Installation SAP ERP on servers & clients
Activate the emergency user
Work as an Associate Consultant within the SAP technology environment
SAP system landscape
Find the solutions of problems to SAP consultants and users
Process basic tasks within the technology of SAP systems
Use the Log Configurator service to adjust the severity of log files
Install the SAPCCMSR agent for Java instances
configure and use Web admin interface of the SAP Web Dispatcher.
Identify and modify configuration parameters
List the authorization administration tools
Set up and monitoring RFC connection
Use the CCMS Alert Monitor to monitor your system
Configure the SAP system for connection to a mail server
Setting Up the Transport Management System (TMS)
Use the information provided by the SAP Service Marketplace


Company Details

Certified IT Consultant (CIC) (multinational)

Cairo, Egypt

101-500 employees

Information Technology Services

www.cic.ae

Jan 2015 to present (1 year 11 months)
Helpdesk at Certified IT Consultant

Experience Details

Helpdesk

IT/Software Development, Sales/Retail, Installation/Maintenance/Repair

Experienced (Non-Manager)

-Team leader for maintenance team ( Network, Hardware, Software )
-Respond to requests for technical assistance in person, via phone and E-mail.
-Diagnose and resolve technical hardware and software issues
-Develop and update technical documentation for users and IT teams.
-Improve your skills for training end user
-Reaction to alerts from global monitoring to resolve any Servers or WAN Circuit failures
-Check on Daily Servers Backup and Perform Any Required Restores
-Handling any new Software and Hardware Requests
-Utilize and maintain the helpdesk tracking software
-Installation SAP ERP on servers
-Find the solutions of problems to SAP consultants and users
-Outline the processing flow for a dialog step in the SAP system
-Online resolve SAP ERP problems


Company Details

Certified IT Consultant (multinational)

Cairo, Egypt

101-500 employees

Information Technology Services, Computer Software

N/A

Jan 2012 to Jan 2015 (3 years)
IT Technical Support at IT-Com

Experience Details

IT Technical Support

Customer Service/Support, IT/Software Development, Installation/Maintenance/Repair

Experienced (Non-Manager)

-Pre-sales service
-After sales service
-Attend and present at external customer meetings, internal meetings with other company functions necessary to perform duties and aid business development.
-Support sales team on proposal and solutions to customer
-Document internal procedures
-Monitor and respond quickly and effectively to requests received through the IT helpdesk


Company Details

IT-Com

Cairo, Egypt

11-50 employees

Information Technology Services, Computer Networking , Computer Software

http://www.itcom-eg.com/

Apr 2010 to Oct 2011 (1 year 6 months)
IT Technical Support at Inside Information Technology

Experience Details

IT Technical Support

Installation/Maintenance/Repair, IT/Software Development, Customer Service/Support

Experienced (Non-Manager)

-Pre-sales service
-After sales service
-Attend and present at external customer meetings, internal meetings with other company functions necessary to perform duties and aid business development.


Company Details

Inside Information Technology

Cairo, Egypt

11-50 employees

Information Technology Services, Computer Networking , Computer Software

https://www.iiteg.com/

Jul 2009 to Mar 2010 (8 months)
Partnership at Future Computer Systems

Experience Details

Partnership

Administration, IT/Software Development

Manager

-Partnership
-Sales manger ( Purchasing all products for store and shops - put price list for dealers and end user whether personals or corp )
-Team leader for all groups ( Network - maintenance - sales ) develop policies and follow-up work


Company Details

Future Computer Systems

Cairo, Egypt

11-50 employees

Computer Hardware, Computer Networking , Information Technology Services

https://www.fcsegypt.com/

Jan 2006 to Jul 2009 (3 years 6 months)
Technical Support at Future Computer Systems

Experience Details

Technical Support

IT/Software Development

Student

-Technical support for IT's problems
-Sales rep


Company Details

Future Computer Systems

Cairo, Egypt

1-10 employees

Information Technology Services, Computer Hardware, Computer Networking

https://www.fcsegypt.com/

Jan 2003 to Jan 2006 (3 years)

Education

Bachelor's Degree in Account

Education Details

Bachelor's Degree

Account

Cairo University, Egypt

Not specified

N/A

When I was in faculty , I worked a sales in computer companies and maintenance field at malls

Cairo University
1998 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Salah salem

Egypt

1998

C / Good / 65 - 75%

It was wonderful days.

Salah salem
1998

Certifications

B.A Commerce
Nov 2004

Certificate details

B.A Commerce

Nov 2004

60% out of Acceptable

N/A

N/A

Cairo University

N/A

Training and Courses

Ms Office at AIC
Jun 2002

Training/Course Details

Ms Office

Jun 2002

AIC

Word , Excell , Power Point , Access

Training/Course Details

MCSE

Jun 2006

Self Study

N/A

MCITP at YAT
Aug 2009

Training/Course Details

MCITP

Aug 2009

YAT

N/A

Training/Course Details

ComptiaA+

Apr 2009

Self Study

N/A

Training/Course Details

ComptiaN+

Sep 2009

Self Study

N/A

Training/Course Details

SAP BASIS

Jul 2015

Self Study

N/A

Training/Course Details

MCSE 2012

Jan 2016

Self Study

N/A

This profile is fresh!
Last update was today

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Profile Skills and Keywords

AccountAdministrationArabicB.A CommerceBusiness DevelopmentCertified IT ConsultantCertified IT Consultant (CIC)ComptiaA+ComptiaN+Computer HardwareComputer MaintenanceComputer NetworkingComputer SoftwareCustomer ServiceERP SystemsEnglishFootballHard WorkerHelpdeskHistoryITIT Technical SupportInformation Technology ServicesInstallationMCITPMCSEMCSE 2012MaintenanceMs OfficeNegotiatorNetworksPartnershipProblem SolverReadingRepairRetailSAP BasisSAP Netweaver ConsultantSalesSoftware DevelopmentSportSupportSupportiveTeam LeaderTeam PlayerTechnical Support

Self-assesed Skills

Languages

Arabic

Arabic

: Advanced

: Fluent

: Fluent

: Advanced

English

English

: Advanced

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Team Leader

Team Leader

: Expert

: Extreme - I love it!

:

5-7 years

MCITP

MCITP

: Advanced

: High

:

5-7 years

ERP Systems

ERP Systems

: Advanced

: High

:

More than 7 years

Computer Maintenance

Computer Maintenance

: Advanced

: Medium

:

5-7 years

Sales

Sales

: Advanced

: Medium

:

5-7 years

Networks

Networks

: Advanced

: Medium

:

5-7 years

SAP Basis

SAP Basis

: Beginner

: Medium

:

1-3 years

Fields of Expertise

Sales

Sales

: Advanced

: High

:

More than 7 years

MCITP

MCITP

: Intermediate

: High

:

5-7 years

SAP Basis

SAP Basis

: Beginner

: Medium

:

1-3 years

Key Skills

Hard worker, Negotiator, Problem Solver, Team Player, Supportive

Online Presence

https://www.facebook.com/mhmditphttps://twitter.com/MHMDITP

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