Basic Info

Mohamed Elazby

4 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Administration coordinator at Centamin Egypt/Pharaoh Gold Mines

Experience Details

Administration coordinator

Administration

Experienced (Non-Manager)

Maintains administrative workflow.
 Resolves administrative problems by analyzing information; identifying and
 Organizing and attending meetings
communication solutions.
 Maintains rapport with customers, managers, and employees by arranging
continuing contacts; researching and developing new services and methods; setting
priorities; resolving problem situations.
 Provides required information to senior management.
 Maintains continuity of work operations by documenting and communicating
needed actions to management; discovering irregularities; determining continuing
needs.
 Completes administrative projects by identifying and implementing new technology
and resources; redesigning systems; recommending re-deployment of designated
resources.
 Serves as a primary point of direct administrative contact and liaison with other
offices, individuals, and external institutions and agencies on a range of specified
issues; organizes and facilitates meetings, conferences, and other special events,
as required.
 May supervise personnel which may include recommendations for hiring,
performance evaluation, training, work allocation, and problem resolution.


Company Details

Centamin Egypt/Pharaoh Gold Mines

Sukari Gold Mines,Marsa Alam,Red sea, Egypt

More than 1000 employees

Mining and Metals

www.centamin.com

Feb 2015 to present (1 year 10 months)
Mining Training Administration Officer at Centamin Egypt,Sukari Gold Mines

Experience Details

Mining Training Administration Officer

Operations/Management

Experienced (Non-Manager)

 Ensure Data entry is completed daily and Keep Recording in Mining Training Matrix.
 Make sure of receiving daily production figures and input and report generated for Mining Engineers to check.  Complete daily figures received.
 Prepare Monthly Timesheet.
 Submit the monthly Timesheet to HR department, with Keeping Updated Roster for the Crews and, submitting Approved Leaves Applications to HR with keeping a copy of each.
 Mining Personnel Payroll.
 Provide support for Training section
 Provide support for presentations for training which also include PowerPoint presentations and other procedural requirements.
 Induct personnel for all Mining roles and other departments requiring access into the active mining area.
 Manage the Mining drivers licenses and coordinate record keeping and testing for this with updates on expired or renewing of licenses.
 Maintain a Database of hours of training for Operators as well as their Operational status with their competency levels on each equipment.


Company Details

Centamin Egypt,Sukari Gold Mines (multinational)

Red Sea Governate, Egypt

N/A

Mining and Metals

http://www.centamin.com/centamin/

Nov 2012 to Feb 2015 (2 years 3 months)
Customer Service Representative at Vodafone Egypt

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

 Deal directly with customers either by telephone.
 Respond promptly to customer inquiries.
 Handle and resolve customer complaints.
 Obtain and evaluate all relevant information to handle product and service inquiries.
 Provide pricing and delivery information.
 Perform customer verifications.
 Set up new customer accounts.
 Process orders, forms, applications and requests.
 Organize workflow to meet customer timeframes.
 Direct requests and unresolved issues to the designated resource.
 Manage customers' accounts.
 Keep records of customer interactions and transactions.
 Record details of inquiries, comments and complaints.
 Record details of actions taken.
 Prepare and distribute customer activity reports.
 Manage administration.
 Communicate and coordinate with internal departments.
 Follow up on customer interactions.
 Provide feedback on the efficiency of the customer service process.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Consumer Services

www.vodafone.com.eg

Jul 2010 to Nov 2012 (2 years 4 months)

Achievements


- Developed Mining Database this results to better and more accurate results.
- Implemented a system for issuing pit permit, this results to zero incidents in the mining area.


Best performance for first 6 months at vodafone Developing training database in training department which save performance track @ Centamin egypt Developing administration flow and for last 2 years @ Centamin egypt

Education

B.SC in Accounting

Education Details

B.SC

Accounting, Management, Insurance

Faculty of Commerce - Cairo University, Egypt

B / Very Good / 75 - 85%

Accounting Management Insurance Commercial law

N/A

Faculty of Commerce - Cairo University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ali Ibn Abi Talib

Egypt

2006

A / Excellent / 85 -100%

N/A

Ali Ibn Abi Talib
2006

Certifications

ICDL
Jul 2007

Certificate details

ICDL

Jul 2007

N/A

N/A

N/A

Cairo Academy

International Computer Driving license

Certificate details

ICAM (INCIDENT CAUSE ANALYSIS METHOD)

Jan 2015

N/A

http://www.skillfull29.co

28907200104791

SKillful

Lead Investigator Course

Certificate details

Business & Management Course

Oct 2015

N/A

N/A

N/A

Amcham (American Chamber)

Package includes 31 business skills courses Professional Effectiveness, Management and Leadership, Project Effectiveness, Business Strategy and Operations,and Finance, HR and Administration.

Training and Courses

Training/Course Details

Banking

Jul 2008

Banque Misr

Two summers Training Customer Service ( first summer) Credit and insurance ( second Summer )

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Profile Skills and Keywords

AccountingAdministrationAdministration CoordinatorAnalyticalArabicBankingBusiness & Management CourseBusiness DevelopmentBusiness-orientedCentamin Egypt,Sukari Gold MinesCommunicatorConsumer ServicesCustomer ServiceCustomer Service RepresentativeEnglishHR HITS ApplicationHandles StressHitsHuman Resources (HR)ICAM (INCIDENT CAUSE ANALYSIS METHOD)ICDLImginingInsuranceListening To Audio BooksMainpacManagementMicrosoft AccessMicrosoft ExcelMining And MetalsMining Training Administration OfficerOrganizerReadingRunningSiebel Oracle ( CRM)SupportTravellingVodafone Egypt

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Expert

: High

:

1-3 years

ICDL

ICDL

: Expert

: High

:

3-5 years

Microsoft Access

Microsoft Access

: Advanced

: High

:

1-3 years

Mainpac

Mainpac

: Advanced

: High

:

1-3 years

Hits

Hits

: Advanced

: High

:

1-3 years

siebel oracle ( CRM)

siebel oracle ( CRM)

: Intermediate

: High

:

1-3 years

Human Resources (HR)

Human Resources (HR)

: Intermediate

: High

:

1-3 years

Business Development

Business Development

: Intermediate

: High

:

1-3 years

Accounting

Accounting

: Beginner

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Administration

Administration

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

HR HITS application

HR HITS application

: Intermediate

: High

:

1-3 years

Key Skills

Analytical, Business-oriented, Communicator, Organizer, Handles Stress

Online Presence

https://eg.linkedin.com/in/melezabywww.facebook.com/john.davenchi

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