Basic Info

Mohamed Hammad

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Branches IT Specialist at Ibn Sina Pharma

Experience Details

Branches IT Specialist

IT/Software Development

Experienced (Non-Manager)

- First Support at IBM AS400 System
- CISCO LAN/WAN Configuration
- Fortigate Configuration
- Manage and Support Active Directory Users via DameWare Application
- Manage Windows Backup Server 2012 R2
- Configuration IBM lotus Notes Mail System
- Maintain inventory of all equipment, software and software licenses
- Handling IT incidents and requests received via telephone, email or Manage
Engine Service Desk
- Manage PC setup and deployment for new employees using standard hardware,
images and software
- Install, test and configure new workstations, peripheral equipment and software


Company Details

Ibn Sina Pharma (multinational)

Cairo, Egypt

More than 1000 employees

Pharmaceuticals

ibnsina-pharma.com

Feb 2016 to present (10 months)
IT Support at United Group Medical

Experience Details

IT Support

IT/Software Development, Customer Service/Support, Installation/Maintenance/Repair

Experienced (Non-Manager)

- Install, manage Active Directory on Windows Server 2012
- Create, manage and modify Organizational Units and Group Policies
- A basic first level support on Fortigate 60D
- Handling IT incidents and requests received via telephone, email or Help Desk application Incidents
- First/Second level support for Office software and hardware incidents
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Install, test and configure new workstations, peripheral equipment and software
- Maintain inventory of all equipment, software and software licenses
- Perform timely workstation hardware and software upgrades as required


Company Details

United Group Medical

Cairo, Egypt

51-100 employees

Medical Devices and Supplies, Business Supplies and Equipment

http://ugmedical.com.eg/

May 2014 to Jan 2016 (1 year 8 months)
IT Support at ALEF

Experience Details

IT Support

Customer Service/Support

Experienced (Non-Manager)

- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Monitor Service Desk for tickets assigned to the queue and process first -in first-out based on priority
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Utilize and maintain the helpdesk tracking software
- Document internal procedures
- Assist with on boarding of new users
- Ensure each work station has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
- Install, test and configure new workstations, peripheral equipment and software
- Maintain inventory of all equipment, software and software licenses
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Perform timely workstation hardware and software upgrades as required


Company Details

ALEF

Cairo, Egypt

11-50 employees

Human Resources , Construction - Residential & Commercial/Office

www.a-l-e-f.com

Jun 2012 to Jan 2014 (1 year 7 months)
HW Technician at Nour Group

Experience Details

HW Technician

Installation/Maintenance/Repair

Manager

- Installation and Maintenance of PC components
- Discover & Solve Issues with the PC components & Printers


Company Details

Nour Group

Cairo, Egypt

1-10 employees

Computer Hardware, Computer Networking , Information Technology Services

N/A

Aug 2010 to Jun 2012 (1 year 10 months)
Technical Sales at Al Shaimaa' co

Experience Details

Technical Sales

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

- Selling Monitors
- Selling Desktop Computers and PC Components


Company Details

Al Shaimaa' co

Cairo, Egypt

1-10 employees

Computer Hardware, Information Technology Services

N/A

Jul 2009 to Mar 2010 (8 months)

Education

BA in Management Information Systems

Education Details

BA

Management Information Systems

FUTURE ACADEMY, Egypt

C / Good / 65 - 75%

N/A

N/A

FUTURE ACADEMY
2005 - 2009

Certifications

Certificate details

Microsoft Certified Professional

Jan 2015

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

CCNA Ver 4.1

Sep 2010

IT Academy

N/A

Training/Course Details

MCITP 2008

Jul 2009

IT Academy

N/A

Training/Course Details

MCSE 2012 Server Infrastructure

Jan 2016

Mahmoud Sarhan

- Installing and Configuring Windows Server 2012 - Administering Windows Server 2012 - Configuring Advanced Windows Server 2012 Services - Designing and Implementing a Server Infrastructure - Implementing an Advanced Server Infrastructure

Training/Course Details

VM Ware VSphere 5.0

Jan 2012

Selfstudy

N/A

Training/Course Details

ITIL V3 Foundation

Nov 2016

Ehab El Shikh

N/A

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe PhotoshopAnalyticalArabicBig Data TechnologiesBranches IT SpecialistBusiness DevelopmentBusiness Supplies And EquipmentCCNACCNA Ver 4.1Cisco SystemsCommitmentComputer HardwareComputer NetworkingConstruction - Residential & CommercialCustomer ServiceDamewareElastixEnglishFlexibleFortigate SystemsFrankly SpeakingFrenchHTMLHW TechnicianHard WorkerHuman ResourcesIBM AS/400IBM AS400IBM Lotus NotesITIT SupportITIL V3 FoundationIbn Sina PharmaInformation Technology ServicesInfrastructureInstallationInstallation PCs & ServersInternetInternet Of ThingsItalianKidsLend A Helping HandLinuxMCITP 2008MCSE 2012 Server InfrastructureMaintenanceManagement Information SystemsMedical Devices And SuppliesMicrosoft AccessMicrosoft Certified ProfessionalMicrosoft OfficeMicrosoft SystemsMicrosoft WindowsNew TechnologiesOfficePharmaceuticalsReadingRepairRetailSalesSoftware DevelopmentSportsSupportSupportiveTeam PlayerTechnical SalesTechnical SupportVM Ware VSphere 5.0VMWareVirtualization SystemsVisual BasicWindows Server 2008

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Italian

Italian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Computer Hardware

Computer Hardware

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Technical Support

Technical Support

: Expert

: High

:

3-5 years

Dameware

Dameware

: Advanced

: High

:

1-3 years

Windows Server 2008

Windows Server 2008

: Advanced

: Extreme - I love it!

:

1-3 years

CCNA

CCNA

: Advanced

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Advanced

: Little

:

1-3 years

Sales

Sales

: Advanced

: Medium

:

1-3 years

IBM AS/400

IBM AS/400

: Intermediate

: High

:

Less than 1 year

Microsoft Access

Microsoft Access

: Intermediate

: High

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

3-5 years

Linux

Linux

: Beginner

: Medium

:

Less than 1 year

VMWare

VMWare

: Beginner

: Extreme - I love it!

:

1-3 years

Visual Basic

Visual Basic

: Little knowledge

: Little

:

Less than 1 year

HTML

HTML

: Little knowledge

: Little

:

Less than 1 year

Fields of Expertise

Installation PCs & Servers

Installation PCs & Servers

: Expert

: High

:

5-7 years

Microsoft Systems

Microsoft Systems

: Advanced

: Extreme - I love it!

:

3-5 years

Infrastructure

Infrastructure

: Advanced

: Extreme - I love it!

:

3-5 years

Fortigate Systems

Fortigate Systems

: Beginner

: Extreme - I love it!

:

Less than 1 year

Cisco Systems

Cisco Systems

: Beginner

: Extreme - I love it!

:

1-3 years

Virtualization Systems

Virtualization Systems

: Beginner

: Extreme - I love it!

:

Less than 1 year

IBM AS400

IBM AS400

: Beginner

: Medium

:

Less than 1 year

IBM Lotus Notes

IBM Lotus Notes

: Beginner

: Medium

:

Less than 1 year

Elastix

Elastix

: Beginner

: Medium

:

1-3 years

Internet Of Things

Internet Of Things

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Big Data Technologies

Big Data Technologies

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Hard worker, Flexible / Adaptive, Team Player, Supportive

Online Presence

https://eg.linkedin.com/in/mhammad5https://www.facebook.com/eng.mohamed.a.hammad

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