Maha Abdel Reheem Hamed

Berlitz-Egypt

• Project Team Leader (Syndicate Project)Full Time

  Feb 2014 - Present -11 yrs, 5 months

  Egypt , Cairo

  • Job Details:Receiving customers calls and provide them with information.  Preparing reports for the mount of unit’s sales.  Entering data into the system while speaking to customers.  Handle and resolve complaints.  Making trainees reservations.  Motivating the team.  Monitor the team’s performance and activity.  Assist the project manager.
• Learning Cycle SpecialistFull Time

  Oct 2011 - Jan 2014 -2 yrs, 3 months

  Egypt , Cairo

  • Job Details: Greet all customers, and provide them with information  Monitor and actively increase customer service on all levels  Analyze the customer satisfaction surveys in order to improve the client satisfaction  Prepare pedagogical / progress cards for the current day's lessons  put pedagogical/ progress cards in holders for each teacher  Assist the Senior and LIS  Provide proper information about every student to the Senior and LIS through the reporting System
• Hr CoordinatorFull Time

  Sep 2009 - Sep 2011 -2 yrs

  Egypt , Cairo

  • Job Details: Exporting CVs from websites (Bayt-AM Chamber….etc.)  Screening CVs.  Preparing and attending job fairs.  Making first interviews through phone calls.  Receiving calls.  Finalizing reports.  Organizing interview schedules.