Basic Info

Mahmoud Gouda

1 year

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Officer at Capital-Inc

Experience Details

Customer Service Officer

Customer Service/Support, Banking, Sales/Retail

Experienced (Non-Manager)

- helping the customer with all the inquiries he had through e-mail and over the phone
- cross selling and up-selling over the phone
- attending face to face meetings with the customer if necessary
- attracting new customers and directing them to our sales team


Company Details

Capital-Inc

Cairo, Egypt

101-500 employees

Financial Services, Capital Markets

N/A

Jul 2014 to Aug 2015 (1 year 1 month)
Support Professional at SiriusXM Canada at Convergys

Experience Details

Support Professional at SiriusXM Canada

Customer Service/Support

Entry Level

N/A


Company Details

Convergys

6th of October, Egypt

501-1000 employees

Outsourcing/Offshoring

http://www.convergys.com/

Aug 2013 to Apr 2014 (8 months)
Entertainment and events Committee Member at COMET (student activity)

Experience Details

Entertainment and events Committee Member

Creative/Design/Art

Student

i was a member in Entertainment and events committee which we were responsable of all of the events that we held during the year.


Company Details

COMET (student activity)

Giza, Egypt

N/A

Nov 2012 to Jun 2013 (7 months)

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting, Finance

Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Cairo University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El-Moshier Ahmed Ismail

Egypt

2010

A / Excellent / 85 -100%

it was not much of a good school but i did learn alot. atleast i learned that its not just about the school its about the students.

El-Moshier Ahmed Ismail
2010

Certifications

MODLI
Jan 2012

Certificate details

MODLI

Jan 2012

A out of A

N/A

N/A

it was just an English convesation level at MODLI ( القوات المسلحه )

Training and Courses

Training/Course Details

Communication Skills

Jan 2012

Resala

I did attend a communication skills course with Dr. Sherif Eid , he is one of the brilliant minds in the field of training and soft skills.

This profile is fresh!
Last update 29 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveAdvertisingBankingBusiness DevelopmentBusiness-orientedCapital MarketsCommunication SkillsComputer SkillsCreativeCustomer ServiceCustomer Service OfficerDesignEnglishEntertainment And Events Committee MemberFinanceFinancial ServicesFlexibleFrenchHard WorkerI Like The Idea Of Having A Job Just Cuz You Loved The Description Disregarding The Salary Or The BenefitsInitiativeJobs That Have Creativity And Innovation To Do With ItMODLIOffshoringOutsourcingRetailSalesSupportSupport Professional At SiriusXM CanadaTeam Player

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Computer Skills

Computer Skills

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Advertising

Advertising

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Business-oriented, Hard worker, Initiative, Flexible / Adaptive, Team Player

Online Presence

https://www.facebook.com/Mahmoudgouda99@MahmoudEGouda

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