Basic Info

Mohamed Gamal

3 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Service Agent at Vodafone International Services (UK Account)

Experience Details

Customer Service Agent

Customer Service/Support

Experienced (Non-Manager)

1.Handle the customers queries regarding their account and their bills.
2.Achiving my KPI's
3.Assigend for 2 additional tasks, a)Sendind the AHT on a hourly basis. B)Validating the Back office rejected cases.


Company Details

Vodafone International Services (UK Account) (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.com.eg/vodafoneportalWeb/en/P19207151461362406662124

Oct 2015 to present (1 year 2 months)
CEO Assistant at White Hands Investment

Experience Details

CEO Assistant

Administration

Entry Level

N/A


Company Details

White Hands Investment

Cairo, Egypt

11-50 employees

Import and Export

www.whitehandsinvestment.com

Jun 2016 to present (6 months)
Receptionist at Aswan University Office at Cairo

Experience Details

Receptionist

Customer Service/Support

Entry Level

N/A


Company Details

Aswan University Office at Cairo

Egypt

More than 1000 employees

Higher Education , Hospitality/Hotels

N/A

Dec 2013 to Oct 2015 (1 year 10 months)
Member of the marketing team at Microsoft Tech club (student activity)

Experience Details

Member of the marketing team

Marketing/PR/Advertising

Student

N/A


Company Details

Microsoft Tech club (student activity)

Egypt

N/A

Feb 2015 to Oct 2015 (8 months)
Member of the marketing team at MOIC (student activity)

Experience Details

Member of the marketing team

Marketing/PR/Advertising

Student

N/A


Company Details

MOIC (student activity)

Cairo, Egypt

N/A

Jan 2015 to Oct 2015 (9 months)
Marketing trainee (intern) at EgyptAir

Experience Details

Marketing trainee (intern)

Marketing/PR/Advertising

Student

N/A


Company Details

EgyptAir

Egypt

More than 1000 employees

Airlines/Aviation, Education

N/A

Jun 2015 to Jul 2015 (1 month)
Team leader (volunteer) at Work force passport scholarship

Experience Details

Team leader (volunteer)

Administration

Student

N/A


Company Details

Work force passport scholarship

Egypt

N/A

Education

N/A

Jul 2014 to Sep 2014 (2 months)

Achievements


I was recoginzed as one of the top performers for March, on a recognition event.


Education

BA in Business Administration English Section

Education Details

BA

Business Administration English Section

Al Azhar University, Egypt

C / Good / 65 - 75%

N/A

N/A

Al Azhar University
2011 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Azhar Model School

Egypt

2010

B / Very Good / 75 - 85%

N/A

Al Azhar Model School
2010

Certifications

Certificate details

Marketing Professional Certificate

Apr 2015

N/A

N/A

N/A

American Chamber of Commerce

N/A

Certificate details

Marketing in a Digital World

May 2015

N/A

https://www.coursera.org/account/accomplishments/verify/4DQCMHKN98RD

4DQCMHKN98RD

Coursera Verified Certificates

N/A

Certificate details

Digital Analytics for Marketing Professionals: Marketing Analytics in Theory

Aug 2015

N/A

https://www.coursera.org/account/accomplishments/verify/4NUHERT4WCLJ

4NUHERT4WCLJ

Coursera Verified Certificates

N/A

Certificate details

Digital Analytics for Marketing Professionals: Marketing Analytics in Practice

Aug 2015

N/A

https://www.coursera.org/account/accomplishments/verify/3WEBGTYP76HL

3WEBGTYP76HL

Coursera Verified Certificates

N/A

Certificate details

Successful Negotiation: Essential Strategies and Skills

May 2015

N/A

https://www.coursera.org/account/accomplishments/verify/BW69V8BSU3JW

BW69V8BSU3JW

Coursera Verified Certificates

N/A

Training and Courses

Training/Course Details

English

May 2015

Berlitz

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAirlinesAnalyticalArabicAviationBusiness Administration English SectionCEO AssistantChallenging TargetsCustomer ServiceCustomer Service AgentCustomer ServicesDigital Analytics For Marketing Professionals: Marketing Analytics In PracticeDigital Analytics For Marketing Professionals: Marketing Analytics In TheoryEducationEnglishExecutorFlexibleFrenchFriendly EnvironmentHigher EducationHospitalityHotelsImport And ExportLeaderMarketingMarketing In A Digital WorldMarketing Professional CertificateMarketing TraineeMember Of The Marketing TeamMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordPlannerReceptionistSalesSuccessful Negotiation: Essential Strategies And SkillsSupportTeam LeaderTelecommunicationsVodafone International Services (UK Account)

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Advanced

: Medium

:

Less than 1 year

Microsoft Word

Microsoft Word

: Advanced

: High

:

Less than 1 year

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

Less than 1 year

Fields of Expertise

Customer Services

Customer Services

: Advanced

: Medium

:

1-3 years

Marketing

Marketing

: Beginner

: Extreme - I love it!

:

1-3 years

Sales

Sales

: Little knowledge

: High

:

Less than 1 year

Key Skills

Analytical, Executor, Leader, Planner, Flexible / Adaptive

Online Presence

https://www.linkedin.com/in/mgamal07?trk=nav_responsive_tab_profilehttps://www.facebook.com/profile.php?id=100000260748024

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