Basic Info

Mohamed Gad

12 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Duty Manager at Holiday Inn Cairo Maadi

Experience Details

Duty Manager

Hospitality/Hotels/Food Services

Manager

Assists in VIP’s arrival departure in absence of guest relation officers.
Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
Assists reception, business center, cashier, concierge and bell captain during they are busy.
Answers guests inquires, handles complaints and attend to the needs of the guests.
Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
Authorizes charges to be made for late departures and/or compliments on them.
Promotes and maintains good public relations.
Follows up in credit check report, liaise with credit manager.
To responsible for front office operation during the absence of Front Office Manager (HO).


Company Details

Holiday Inn Cairo Maadi (multinational)

Cairo, Egypt

N/A

Hospitality/Hotels

N/A

Apr 2015 to present (1 year 8 months)
Front Office Supervisor at Holiday Inn Cairo Maadi

Experience Details

Front Office Supervisor

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

N/A


Company Details

Holiday Inn Cairo Maadi (multinational)

Cairo, Egypt

N/A

Hospitality/Hotels

N/A

Nov 2014 to Mar 2015 (4 months)
Front Office Supervisor at Sofitel Cairo Maadi Hotel

Experience Details

Front Office Supervisor

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

carry out the day to day administration of the front office.
fulfill the jobs such as answering telephones, emails, and distribution of posts.
maintain the coordination with the other departments
• compilation and reviewing of daily reports, logs and lists and of cashier and closing reports as well.
• supervise day to day running of the front office.
• ensure that high standards are delivered to the guests.
make sure there is a speedy resolution to any problems that may arise.


Company Details

Sofitel Cairo Maadi Hotel (multinational)

Cairo, Egypt

N/A

Hospitality/Hotels

www.sofitel.com

Dec 2010 to Nov 2014 (3 years 11 months)
Front Office Supervisor at Sofitel Abu Dhabi Corniche

Experience Details

Front Office Supervisor

Administration, Hospitality/Hotels/Food Services

Experienced (Non-Manager)

Soft Opening (Task Force)


Company Details

Sofitel Abu Dhabi Corniche

Abu Dhabi, United Arab Emirates

More then 1000 employees

Hospitality/Hotels

www.sofitel.com

Mar 2012 to Apr 2012 (1 month)
Senior Front Office at Sofitel Cairo Maadi Hotel

Experience Details

Senior Front Office

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

• Supervise front desk operations during assigned shift including:
1) Maintenance of guest information
2) Maintenance of information about local events
3) Compile occupancy statistics
4) Assisting with complaints

• Supervise cashiering activities during shift including:
1) Cash handling and banking procedure
2) Dealing with irregular payments
3) Instructing staff in credit policies and facilities
4) Instructing staff in cash security procedures
5) Carry out debtor control
6) Supervise the cashiering system


Company Details

Sofitel Cairo Maadi Hotel

Cairo, Egypt

More then 1000 employees

Hospitality/Hotels

www.sofitel.com

Feb 2008 to Dec 2010 (2 years 10 months)
Reservation Agent at Accor Local Central Reservation Office

Experience Details

Reservation Agent

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

Task Force (Reservation Agent)

Duties and Responsibilities:

1.Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
2.Processes reservations from the sales office, other hotel departments, and travel agents.
3.Knows the type of rooms available as well as their location and layout.
4.Knows the selling status, rates, and benefits of all packages plans.
5.Knows the credit policy of the hotel and how to code each reservation.
6.Creates and maintains reservation records by date of arrival and alphabetical listing.
7.Determines room rates based on the selling tactics of the hotel.
8.Prepares letters of confirmation.
9.Communicates reservation information to the front desk.
10.Processes cancellations and modifications and promptly relays this information to the front desk.
11.Understands the hotel's policy on guaranteed reservations and no-shows.
12.Processes advance deposits on reservations.
13.Tracks future room availabilities on the basis of reservations.
14.Helps develop room revenue and occupancy forecasts.


Company Details

Accor Local Central Reservation Office (multinational)

Cairo, Egypt

More then 1000 employees

Hospitality/Hotels

N/A

May 2007 to Jan 2008 (8 months)
Front Office Agent at Sofitel Cairo Maadi Hotel

Experience Details

Front Office Agent

Hospitality/Hotels/Food Services

Entry Level

Duties and Responsibilities:

Handling All The Reception & Cashier Duties.


Company Details

Sofitel Cairo Maadi Hotel (multinational)

Cairo, Egypt

N/A

Hospitality/Hotels

N/A

Jan 2004 to Jan 2008 (4 years)
Telephone Operator at Sofitel Cairo Maadi Hotel

Experience Details

Telephone Operator

Hospitality/Hotels/Food Services

Entry Level

Duties and Responsibilities:
1.Answer all local and overseas calls and put them through for hotel guests or staff.
2.Arrange manual long distance calls for guests and staff.
3.Handle inquiries regarding time, weather, phone number, etc..
4.Page staff where necessary.
5.Book morning calls for guest
6.Carry out morning calls for guest
7.Collect and check guests arrival and departure list.


Company Details

Sofitel Cairo Maadi Hotel (multinational)

Cairo, Egypt

N/A

Hospitality/Hotels

N/A

Mar 2001 to Jan 2004 (2 years 10 months)

Education

B.sc Of Guidance From Faculty Of Tourism & Hotels Helwan University in Guidance

Education Details

B.sc Of Guidance From Faculty Of Tourism & Hotels Helwan University

Guidance

Helwan University, Egypt

B / Very Good / 75 - 85%

Egypt history

N/A

Helwan University
1996 - 2000
High School - Thanaweya Amma

High School Details

Thanaweya Amma

el fustat Secondary school

Egypt

1996

A / Excellent / 85 -100%

N/A

el fustat Secondary school
1996

Training and Courses

TWI at Sofitel
May 2011

Training/Course Details

TWI

May 2011

Sofitel

N/A

Training/Course Details

Fit for Business

Apr 2011

sofitel hotel

N/A

Training/Course Details

Keys Of Luxury

Oct 2011

sofitel hotel

N/A

Training/Course Details

Sofitel Appearance

Nov 2011

sofitel hotel

N/A

Training/Course Details

Sofitel Attitude

Jan 2012

sofitel hotel

N/A

Training/Course Details

SupervisoryTool Kit 1&3

Mar 2011

sofitel hotel

N/A

Training/Course Details

Cousu Main

Mar 2012

sofitel hotel

N/A

Training/Course Details

Managing Training & Development For The Business

Feb 2015

IHG

N/A

Training/Course Details

Change Management

Feb 2016

IHG

Online traning (Harvard)

Training/Course Details

Time Management

Mar 2016

IHG

N/A

Coaching at IHG
Apr 2016

Training/Course Details

Coaching

Apr 2016

IHG

N/A

Training/Course Details

Delegating

May 2016

IHG

N/A

Training/Course Details

Leading Others

Oct 2016

IHG

N/A

This profile is not updated!
Last update more than 2 months ago.

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Profile Skills and Keywords

Accor Local Central Reservation OfficeAdministrationArabicChange ManagementCoachingCommunication SkillsCousu MainCreativeDelegatingDuty ManagerEnglishFit For BusinessFood ServicesFront Office AgentFront Office SupervisorGuidanceHoliday Inn Cairo MaadiHospitalityHotelsInnovationInnovativeInternetKeys Of LuxuryLeaderLeadingLeading OthersManaging Training & Development For The BusinessMicrosoft OfficeOpera SystemOrganizerPlannerReadingResa WebReservation AgentRespectResponsibilitySenior Front OfficeSofitel AppearanceSofitel AttitudeSofitel Cairo Maadi HotelSupervisoryTool Kit 1&3SwimmingTWITeam LeaderTelephone OperatorTime ManagementTrustUp Selling & Cross Selling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

opera system

opera system

: Expert

: Extreme - I love it!

:

3-5 years

Resa Web

Resa Web

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Intermediate

: High

:

3-5 years

Fields of Expertise

Up selling & Cross Selling

Up selling & Cross Selling

: Expert

: Extreme - I love it!

:

More than 7 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

More than 7 years

team leader

team leader

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Planner, Creative, Organizer, Innovative

Online Presence

eg.linkedin.com/pub/mohamed-gad/39/a46/789/https://www.facebook.com/mohamed.gad.12382

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