Basic Info

Ahmad Soliman

6 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Telesales Executive at Linkdotnet-Mobinil Group

Experience Details

Telesales Executive

Sales/Retail

Experienced (Non-Manager)

• Develop and maintain favorable relationships with new and existing clients in order to increase revenue.
• Ensure that organizational goods or services consistently meet client needs.
• Responsible for sustaining and renewing client contracts.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Rely on extensive experience and judgment to plan and accomplish goals.
• Perform a variety of tasks.
• May lead and direct the work of others.
• Understands of company products / service, and effectively communicates all offerings / any launched products to the client


Company Details

Linkdotnet-Mobinil Group

Cairo, Egypt

More then 1000 employees

Internet/E-commerce, Engineering Services, Telecommunications

http://www.linkdsl.com/LinkDSL_Code/Pages/Default.aspx

Oct 2010 to present (6 years 2 months)
Telesales Executive at Linkdotnet-Mobinil Group

Experience Details

Telesales Executive

Business Development

Experienced (Non-Manager)

• Develop and maintain favorable relationships with new and existing clients in order to increase revenue.
• Ensure that organizational goods or services consistently meet client needs.
• Responsible for sustaining and renewing client contracts.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Rely on extensive experience and judgment to plan and accomplish goals.
• Perform a variety of tasks.
• May lead and direct the work of others.
• Task owner of referral project for referring new customer to our company :
1-give the customer compensation by working on Q by handling 3000 case manually Every Year .
2-montiring the work cycle by leading and advancing Work plan for team members .
3-Assist Project Owners to Achieve Referral Sales Numbers
• Assist my direct supervisors to enhance team members, brain storming and new ideas
• Develop and relationships with maintain favorable new and existing clients in order to increase revenue.
• Ensure that organizational goods or services consistently meet client needs.
• Responsible for sustaining and renewing client contracts.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Rely on extensive experience and judgment to plan and accomplish goals.
• Perform a variety of tasks.
• May lead and direct the work of others.
• Task owner of referral project for referring new customer to our company :
• 1-give the customer compensation by working on Q by handling 3000 case manually Every Year .
• 2-montiring the work cycle by leading and advancing Work plan for team members .
• 3-Assist Project Owners to Achieve Referral Sales Numbers
• Referral communication issues with customers to keep their satisfaction.
• Assist my direct supervisors to enhance team members, brain storming and new ideas .
• E-mail monitoring ,Forward ,and follow up daily mails of other department on behalf my seniors
• Participating in new comer trainings to meet expectations

JOB TASKS :

• Managing floor breaks.
• Shift responsible.
• Task owner of referral project for referring new customer to our company and give the customer compensation for referring them to us as per offers rules and apply the free duration on the system.
• Responsible of enhancement for the team members and brain storming and new ideas .
• E-mail follows up.
• Task owner for Weekly report agent details .
• Participation of cancellation and retention project.
• Over achieving of targets for 8 queues helping new members in training .
• Giving training in referral project and work over all for new comers.
• Team leading in our new competitions.
• Responsible of updating link don net knowledgebase.
• Working under Utilizer Team to manage and update data of work program.
• Updating in weekly bases ports plan .
• Transferring Te-Data Accounts to Linkdot net.
• Competitors survey In Weekly Bases to Know the newest competitors offers .
• Transferring company leads.
• Quartile and annual
• Task owner in Referral channel one of most valuable channel for sales in our company
• Creator of Idea to include Retention team to inform customer of referral and make referrals and send them to us.


Company Details

Linkdotnet-Mobinil Group

Cairo, Egypt

More then 1000 employees

Information Technology Services

https://www.mobinil.com/ar/linkdsl/

Oct 2010 to present (6 years 2 months)
Telesales Executive at Linkdotnet-Mobinil Group

Experience Details

Telesales Executive

Sales/Retail

Experienced (Non-Manager)

JOB TASKS :

• Managing floor breaks.
• Shift responsible.
• Task owner of referral project for referring new customer to our company and give the customer compensation for referring them to us as per offers rules and apply the free duration on the system.
• Responsible of enhancement for the team members and brain storming and new ideas .
• E-mail follows up.
• Task owner for Weekly report agent details .
• Participation of cancellation and retention project.
• Over achieving of targets for 8 queues helping new members in training .
• Giving training in referral project and work over all for new comers.
• Team leading in our new competitions.
• Responsible of updating link don net knowledgebase.
• Working under Utilizer Team to manage and update data of work program.
• Updating in weekly bases ports plan .
• Transferring Te-Data Accounts to Linkdot net.
• Competitors survey In Weekly Bases to Know the newest competitors offers .
• Transferring company leads.
• Quartile and annual
• Task owner in Referral channel one of most valuable channel for sales in our company
• Creator of Idea to include Retention team to inform customer of referral and make referrals and send them to us.


JOB RESPONSBILTES :

• Develop and maintain favorable relationships with new and existing clients in order to increase revenue.
• Ensure that organizational goods or services consistently meet client needs.
• Responsible for sustaining and renewing client contracts.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Rely on extensive experience and judgment to plan and accomplish goals.
• Perform a variety of tasks.
• May lead and direct the work of others.
• Task owner of referral project for referring new customer to our company :
1-give the customer compensation by working on Q by handling 3000 case manually Every Year .
2-montiring the work cycle by leading and advancing Work plan for team members .
3-Assist Project Owners to Achieve Referral Sales Numbers
• Assist my direct supervisors to enhance team members, brain storming and new ideas
• Develop and relationships with maintain favorable new and existing clients in order to increase revenue.
• Ensure that organizational goods or services consistently meet client needs.
• Responsible for sustaining and renewing client contracts.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Rely on extensive experience and judgment to plan and accomplish goals.
• Perform a variety of tasks.
• May lead and direct the work of others.
• Task owner of referral project for referring new customer to our company :
• 1-give the customer compensation by working on Q by handling 3000 case manually Every Year .
• 2-montiring the work cycle by leading and advancing Work plan for team members .
• 3-Assist Project Owners to Achieve Referral Sales Numbers
• Referral communication issues with customers to keep their satisfaction.
• Assist my direct supervisors to enhance team members, brain storming and new ideas .
• E-mail monitoring ,Forward ,and follow up daily mails of other department on behalf my seniors
• Participating in new comer trainings to meet expectations


PERSONAL SKILLS :

• Active
• leadership
• Accurate
• Flexible
• Negotiation
• Analytical thinking
• Organized thinking
• Time management
• Understanding others
• Solving critical problems
• Dealing with different human personalities.
• Enthusiastic for learning new things.
• Looking forward for better future and to be always distinct


Company Details

Linkdotnet-Mobinil Group

Cairo, Egypt

More then 1000 employees

Internet/E-commerce, Engineering Services, Telecommunications

http://www.linkdsl.com/LinkDSL_Code/Pages/Default.aspx

Oct 2010 to present (6 years 2 months)
Senior Enhancement at Linkdotnet-Mobinil Group

Experience Details

Senior Enhancement

Sales/Retail

Experienced (Non-Manager)

• Develop and relationships with maintain favorable new and existing clients in order to increase revenue.
• Ensure that organizational goods or services consistently meet client needs.
• Responsible for sustaining and renewing client contracts.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Rely on extensive experience and judgment to plan and accomplish goals.
• Perform a variety of tasks.
• May lead and direct the work of others.
• Task owner of referral project for referring new customer to our company :
1-give the customer compensation by working on Q by handling 3000 case manually Every Year .
2-montiring the work cycle by leading and advancing Work plan for team members .
3-Assist Project Owners to Achieve Referral Sales Numbers
• Referral communciation issues with customers to keep their satisfaction.
• Assist my direct supervisors to enhance team members, brain storming and new ideas .
• E-mail monitoring ,Forward ,and follow up daily mails of other department on behalf my Team Leaders
• Participating in new comer trainings to meet expectations


Company Details

Linkdotnet-Mobinil Group (multinational)

Cairo, Egypt

501-1000 employees

Internet/E-commerce

N/A

Sep 2014 to present (2 years 3 months)
Account Manager at Orange

Experience Details

Account Manager

Sales/Retail, Business Development

Experienced (Non-Manager)

Sales Account manager for Small and Medium companies


Company Details

Orange

Cairo, Egypt

More than 1000 employees

Telecommunications

www.Orange.eg.com

Oct 2010 to present (6 years 2 months)
Telesales Agent at Linkdotnet-Mobinil Group

Experience Details

Telesales Agent

Sales/Retail

Entry Level

Receives and provides full info regarding the service to incoming calls from customers requesting the company's service
§ Uses sales script for phone calls within target sectors, using on line applications and other sources of information.
§ Initiates sales deals and achieves sales quota for our services
§ Submits Sales status reports on daily basis to inbound manager
§ Handles cancellation accounts in order to get it back
§ Handles customer inquiries about ADSL & small service ( domain & mail & hosting ) and LinkdotNet products
§ Handles customer and educate them to call right department
§ Manages shift hours daily to have a great result at the end.
§ Tries to handle escalated customer calls regarding problems, providing complete customer satisfaction


Company Details

Linkdotnet-Mobinil Group

Cairo, Egypt

501-1000 employees

Internet/E-commerce

https://www.mobinil.com/ar/linkdsl/

Oct 2010 to Jul 2012 (1 year 9 months)

Achievements


Top Seller 3 times in Adsl filed ,get promoted from sales agent to be Executive , New Idea In KB. Convergence Rate over 100% on Referral Task Numbers . Deal with Retention Team . Manage Training , Problem Solver and Decision Maker

Education

Bachelor's Degree in commerce

Education Details

Bachelor's Degree

commerce

Ain Shams University, Egypt

Not specified

N/A

N/A

Ain Shams University
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

EL Khadawya

Egypt

2004

B / Very Good / 75 - 85%

N/A

EL Khadawya
2004

Certifications

ICDL
Jul 2009

Certificate details

ICDL

Jul 2009

80 out of 100

N/A

N/A

ain shamis Uni

N/A

Certificate details

Developed Language skills

Feb 2010

90 out of 100

N/A

N/A

Berlitz

English course to enhance your English skills

Kelmtna
Apr 2015

Certificate details

Kelmtna

Apr 2015

100 out of 100

N/A

N/A

EDGE

Internal Course From Mobinil Company before change the name to Orange.

Certificate details

Innovation Mindset

Jun 2016

100 out of 100

N/A

N/A

EDGE

Internal course of to be in positive mind set for success

Training and Courses

Training/Course Details

 English courses

Aug 2008

AUC

Start from Level 8 to Level 10

Training/Course Details

Selling Skills

Aug 2014

Mobinil Training Center

Enhance my selling methods Know what is the successful performance Know the kind of buyers Selling process Buying process Buyers

Training/Course Details

English Courses

Jan 2010

Berliz

English Course from Level 2 to level 5

Training/Course Details

Developed Computer skills

Feb 2010

west wood

enhance Professional way to deal with customers and care about them

Training/Course Details

Developed Communication

Feb 2010

Dale Carnegie.

Communication skills

Training/Course Details

Enhanced Presentation & project development skills

Feb 2010

FGF

Enhanced Presentation & project development skills

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

? English CoursesAccount ManagerAdaptiveArabicBodybuildingBusinessBusiness DevelopmentCRMCommerceCreativeDeveloped CommunicationDeveloped Computer SkillsDeveloped Language SkillsDomain &EmailsE-commerceEngineering ServicesEnglishEnglish CoursesEnhanced Presentation & Project Development SkillsFlexibleFootballHard WorkerICDLInformation Technology ServicesInnovation MindsetInternetInternet ServicesKelmtnaLeaderLinkdotnet-Mobinil GroupMicrosoft ExcelMicrosoft PowerPointMicrosoft WordPlannerReadingRetailSalesSelling SkillsSenior EnhancementTelecommunicationsTelesalesTelesales AgentTelesales Executive

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

CRM

CRM

: Advanced

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

5-7 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

5-7 years

Fields of Expertise

Domain &Emails

Domain &Emails

: Advanced

: Extreme - I love it!

:

1-3 years

internet services

internet services

: Advanced

: High

:

3-5 years

telesales

telesales

: Advanced

: High

:

3-5 years

business Development

business Development

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Planner, Hard worker, Creative, Flexible / Adaptive

Online Presence

https://www.linkedin.com/profile/view?id=370671383&trk=nav_responsive_tab_profilehttps://www.facebook.com/metrosmanshttps://twitter.com/

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