Basic Info

Merna Taha

2 years

Cairo, Egypt

Diploma

Experienced

Work Experience

Organization Development Coordinator at Egyptian German Industrial Corporate - EGIC

Experience Details

Organization Development Coordinator

Human Resources

Experienced (Non-Manager)

• Participating in Business Process Optimization Project by holding meetings with managerial levels from all corporate departments.
• Creating process maps using the method of Business Process Modeling Notation (BPMN).
• Responsible for updating the organization chart using Visio.
• Attending Training Needs Analysis meetings and contacting with training providers.
• Assisting with performance appraisal in 2015 & 2016.
• Filling job descriptions.
• Other tasks like creating presentations, researches and questionnaires.


Company Details

Egyptian German Industrial Corporate - EGIC

Cairo, Egypt

More than 1000 employees

Manufacturing

http://www.egic.com.eg/

Oct 2015 to present (1 year 10 months)
Telemarketing Agent at Emerging Media UK

Experience Details

Telemarketing Agent

Sales/Retail

Experienced (Non-Manager)

• Making surveys with British customers over the phone to know if they're interested in client's products.
• Convincing non-interested customers to continue the call till the end.
• Handling angry customers.


Company Details

Emerging Media UK

Cairo, Egypt

501-1000 employees

Telecommunications

http://emerging-media.co.uk

Feb 2015 to Oct 2015 (8 months)

Education

College Diploma in Human Resources Management

Education Details

College Diploma

Human Resources Management

The American University in Cairo (AUC), Egypt

Not specified

Strategic Management Recruitment & Placement Training & Development Compensation & Benefits Employee & Labor Relations HRIS

N/A

The American University in Cairo (AUC)
2017 - 2018 (Expected)
Bachelor's Degree in English Commerce

Education Details

Bachelor's Degree

English Commerce

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Misr el Kadima

Egypt

2011

A / Excellent / 85 -100%

N/A

Misr el Kadima
2011

Certifications

ICDL
Nov 2014

Certificate details

ICDL

Nov 2014

N/A

N/A

N/A

N/A

Excel
Dec 2016

Certificate details

Excel

Dec 2016

N/A

N/A

N/A

YAT

N/A

Certificate details

Junior Professional Program

Oct 2016

N/A

N/A

N/A

AmCham

N/A

Training and Courses

Training/Course Details

Foreign Purchasing

Sep 2014

Rashid Petroleum co.

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalyticalArabicBusiness DevelopmentDetails-orientedEnglishEnglish CommerceExcelFlexibleForeign PurchasingHard WorkerHuman ResourcesHuman Resources ManagementICDLInternet ResearchJunior Professional ProgramManufacturingMicrosoft OfficeMusicOrganization DevelopmentOrganization Development CoordinatorProblem SolverReadingRetailSalesSpanishTelecommunicationsTelemarketing AgentTelesalesTrainingTravelingTurkishWriting

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Spanish

Spanish

: Intermediate

: Beginner

: Intermediate

: Beginner

Turkish

Turkish

: Intermediate

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Fields of Expertise

Organization Development

Organization Development

: Advanced

: Extreme - I love it!

:

1-3 years

Human Resources

Human Resources

: Intermediate

: Extreme - I love it!

:

1-3 years

Training

Training

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Telesales

Telesales

: Little knowledge

: Little

:

Less than 1 year

Key Skills

Analytical, Hard worker, Problem Solver, Flexible / Adaptive, Details-oriented

Online Presence

https://www.linkedin.com/in/merna-taha-96473a11a

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