MS
Merna Shatta
Medical Scribe at Innovative SPO
Cairo, EgyptWork Experience
Innovative SPO
Jan 2025 - Present -6 months
Egypt
- Job Details:Documented clinical encounters in real time for U.S. physicians, ensuring accuracy and detail. Maintained strict adherence to HIPAA and clinical documentation standards to protect patient privacy. Enhanced workflow efficiency by supporting the creation of high-quality medical records.
Teleperformance
Mar 2024 - Aug 2024 -5 months
Egypt
- Job Details:Managed a high volume of inbound calls from American customers addressing service-related inquiries, achieving a 90% first-call resolution rate while ensuring customer satisfaction. Recognized as a member of the 'Star Team' for consistently meeting key performance indicators.
Al Toukhy Pharmacy Air Force Hospital
Oct 2023 - Jul 2025 -1 yr, 9 months
Egypt
- Job Details:Provided guidance to patients on safe medication practices, significantly lowering misuse risks. Managed inventory effectively, enhancing prescription accuracy. Led community education initiatives on responsible antibiotic use. Handled and documented insurance claims efficiently.
Education
Bachelor's Degree in Pharmacy
Cairo University (CU)
Skills
- Conflict Resolution
- Creativity
- Computer Skills
- Adaptability
- Decision Making
- Time Management
- Problem Solving
- Customer Service
- Communication skills
- Effective time management
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Languages
English
FluentArabic
Fluent