MS

merin shiban

Human Resource Professional at Tri Lines Contracting L.L.C

Sharjah, United Arab Emirates

Work Experience

  • Human Resource Professional

    Tri Lines Contracting L.L.C

    Nov 2024 - Present -7 months

    • Job Details:Recruitment: job postings, candidate sourcing, interviews, and onboarding. Employee relations: grievance resolution, compliance, and fostering a positive culture. Compensation & benefits: manage programs and ensure legal compliance. Training & development: organize training, track performance, and plan succession. Compliance: maintain legal standards, records, and workplace safety. Performance management: set goals, appraise performance, and address underperformance. Employee engagement: boost morale, retain talent, and recognize achievements. Strategy: align HR with business goals and analyze metrics. Administration: handle HR records and paperwork. Support: manage schedules, travel, and stakeholder coordination. Insurance: oversee policies, renewals, claims, and assessments. Coordination: ensure seamless communication and organize meetings. Financial oversight: monitor budgets, summarize expenses, and report. Confidentiality: handle sensitive tasks with discretion. Development: stay updated on trends and improve skills.
  • Admin Executive cum Front Desk

    Agricultural Bank of China

    Feb 2024 - Mar 2024 -1 month

    • Job Details:Welcomed visitors, projecting a positive company image while managing heavy workloads. Handled HR-related tasks, including managing work attendance, leave forms, and sick absences in compliance with company policies. Coordinated office logistics, managing office supplies, meeting rooms, and vendor relationships. Ensured the security of the front desk by authorizing and logging visitors, maintaining a safe and professional environment. Supported operational efficiency through seamless handling of mail, calls, and vehicle management by 85%.
  • Sales Administrator

    Union Square House Real Estate

    May 2023 - Aug 2023 -3 months

    • Job Details:Streamlined sales team operations by managing CRM systems and preparing necessary documentation for property transactions. Fostered team productivity by 80% through clear communication and efficient workflow management. Enhanced employee engagement by motivating staff, providing regular feedback, and ensuring alignment with company objectives. Led training sessions to onboard new employees, increasing productivity and driving team success. Collaborated with the general manager on HR-related tasks, including auditing reports and team performance reviews.
  • Call Center Associate

    Aster DM Healthcare

    Dec 2020 - Jul 2022 -1 yr, 7 months

    • Job Details:Resolved patient concerns and escalations by 90%, leveraging strong communication and problem-solving skills to enhance customer experience. Managed appointments, insurance queries, and internal coordination between departments, improving service efficiency. Gathered patient feedback to inform process improvements and increase client satisfaction. Built strong customer relationships by 97%, driving repeat business and loyalty through personalized service. Trained team members on best practices for client interactions and CRM updates, boosting team effectiveness.
  • Education

    • Bachelor's Degree in Business Administration

      University of west london

      Jan 2022 

    • Bachelor's Degree in Business Management

      MAHATMA GANDHI UNIVERSITY

      Jan 2018 

    • Bachelor's Degree

      Sharjah Indian School

      Jan 2015 

    Skills

    • Conflict Resolution
    • Management
    • Time Management
    • Data Tracking
    • Multi-tasker
    • Training and Development
    • HR Admin Operations
    • Teamwork
    • confidentiality
    • Good communication skills
    View More

    Languages

    • English

      Intermediate
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