Mercy kamau

Receptionist and Coordinator

Eldoret, Kenya

Preston Pointe Resort

Dec 2024 - Feb 2025 -2 months

Kenya

Job Details:Greet and check in guests, ensuring a smooth and friendly front-desk experience. Manage up to 100+ incoming calls daily, directing them to appropriate departments. Schedule and confirm appointments for management and clients. Maintain office security by controlling access via the front desk. Keep reception area tidy and presentable with all necessary materials (brochures, forms, etc.). Supported daily office functions including filing, data entry, and correspondence.

Panoptic Solutions

Dec 2023 - Nov 2024 -11 months

India

Job Details:Managed end-to-end digital campaigns for a security and protection services firm with international clientele. Executed targeted social media campaigns on LinkedIn, Facebook, and Instagram, increasing engagement by 40% within 6 months. Collaborated with leadership on brand storytelling and thought leadership content. Managed CRM integrations, newsletter campaigns, and website traffic analytics. Used Google Ads and Facebook Business Manager to drive lead generation and market visibility.

FCI London

Sep 2022 - Sep 2023 -1 yr

United Kingdom

Job Details:Created optimized blog posts, product descriptions, and landing pages for one of London’s largest luxury furniture retailers. Conducted keyword research using Ahrefs and SEMrush, improving organic visibility for key categories by 30%. Worked closely with the digital marketing manager to align content tone with brand positioning. Increased blog traffic and customer session duration through engaging, design-oriented storytelling. Managed content calendars and collaborated with product teams to highlight seasonal campaigns.