Basic Info

Menna Kassem

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Call center agent at Vodafone UK

Experience Details

Call center agent

Customer Service/Support

Entry Level

Receive calls, answer customer's queries and resolve customer's issues regarding mobile phones.


Company Details

Vodafone UK (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Apr 2015 to Sep 2015 (5 months)

Achievements


Travelling with AIESEC, in India for 1 month.

Education

BA in English Literature

Education Details

BA

English Literature , Translation

faculty of Al Alsun, Egypt

C / Good / 65 - 75%

Argumentative essay writing, translation, linguistics, Literature " Drama, Novel, short stories, Culture " , Speaking " conversation" .

N/A

faculty of Al Alsun
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

saray el kobba school

Egypt

2011

A / Excellent / 85 -100%

N/A

saray el kobba school
2011

Certifications

HR
Feb 2014

Certificate details

HR

Feb 2014

N/A

N/A

N/A

GOL team

N/A

Certificate details

AIESEC india for travelling

Oct 2015

N/A

N/A

N/A

India NGO

N/A

Certificate details

Upper intermediate certificate in conversation

Mar 2013

N/A

N/A

N/A

British council

N/A

Training and Courses

Training/Course Details

Graphic Design Diploma

Oct 2016

Career College

N/A

Training/Course Details

Marketing Course

Oct 2016

Career College

N/A

Training/Course Details

HR Diploma

Apr 2015

GOL team

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AIESEC India For TravellingCall Center AgentCommunicating With PeopleConsumer ServicesCustomer ServiceDesigningDrawingEnglishEnglish LiteratureEntrepreneurGraphic Design DiplomaHRHR DiplomaItalianMarketing CourseReadingSupportTranslationUpper Intermediate Certificate In ConversationVodafone UKWriting

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Intermediate

: Advanced

: Advanced

: Intermediate

Fields of Expertise

Customer Service

Customer Service

: Intermediate

: High

:

Less than 1 year

Online Presence

https://www.linkedin.com/in/menna-osama-0b773497?trk=nav_responsive_tab_profile_pichttps://www.facebook.com/manona.osama.313https://www.behance.net/mennakassebfa9

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