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Mennah Mohamed Yousry Elgendy

Customer service officer

Bolkly, Alexandria, Egypt

Work Experience

  • Personal BankerFull Time

    National Bank Of Development (Abu Dhabi Islamic Bank)

    Jun 2012 - Apr 2013 -10 months

    Egypt , Alexandria

    • Job Details:• Personally and proactively effective at building the business, deeping relationships and increasing targeted consumers through the execution of an effective sales process. • Proactive in assessing financial needs of customers. • Responsible for operations of (Express Banking, Advisory) in terms of authorization, custodies and reviewing all related reports. • Ensure implementation of all Bank policies / procedures / KYC compliance requirements are in place. • Prepares and executes a sales plan for the assigned accounts relationships; high knowledge of competition products. • Ensure handling and covering all customer requests / inquiries to ensure services excellencies.
  • Associate Customer Service RepresentativeFull Time

    Union National Bank -Egypt

    Dec 2009 - May 2012 -2 yrs, 5 months

    Egypt , Alexandria

    • Job Details:• Consistently meet & exceed service standards set for the customer services area by taking ownership of customer problems & handling it till final resolution. • Open accounts, guide loan applicants and make recommendations about Bank services and products. • Provide information about Personal Banking products, provide quality service to customers (including prospective customers) and sell the complete range of retail products to the customers. • Ensure adherence to Banks policies, ethics and code of conduct. • Multi-task and perform all sales & service related activities by managing existing and new customer relationships through the bank’s product offering.
  • Education

    • Bachelor of Business Administration in Finance english section

      Arab Academy for Science, Technology and Maritime Transport (AAST)

      Jan 2005 - Jan 2009 - 4 yr

    • High School - IGCSE

      Al Salam School-Abu Dhabi

      Jan 2008 

    Skills

    • Banking
    • Microsoft Word
    • Customer Service
    • Microsoft Powerpoint
    • Microsoft Excel
    • internet browsing

    Languages

    • Arabic

      Fluent
    • English

      Advanced
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