ME
Mennah Mohamed Yousry Elgendy
Customer service officer
Bolkly, Alexandria, EgyptWork Experience
Personal BankerFull Time
National Bank Of Development (Abu Dhabi Islamic Bank)
Jun 2012 - Apr 2013 -10 months
Egypt , Alexandria
- Job Details:• Personally and proactively effective at building the business, deeping relationships and increasing targeted consumers through the execution of an effective sales process. • Proactive in assessing financial needs of customers. • Responsible for operations of (Express Banking, Advisory) in terms of authorization, custodies and reviewing all related reports. • Ensure implementation of all Bank policies / procedures / KYC compliance requirements are in place. • Prepares and executes a sales plan for the assigned accounts relationships; high knowledge of competition products. • Ensure handling and covering all customer requests / inquiries to ensure services excellencies.
Associate Customer Service RepresentativeFull Time
Union National Bank -Egypt
Dec 2009 - May 2012 -2 yrs, 5 months
Egypt , Alexandria
- Job Details:• Consistently meet & exceed service standards set for the customer services area by taking ownership of customer problems & handling it till final resolution. • Open accounts, guide loan applicants and make recommendations about Bank services and products. • Provide information about Personal Banking products, provide quality service to customers (including prospective customers) and sell the complete range of retail products to the customers. • Ensure adherence to Banks policies, ethics and code of conduct. • Multi-task and perform all sales & service related activities by managing existing and new customer relationships through the bank’s product offering.
Education
Bachelor of Business Administration in Finance english section
Arab Academy for Science, Technology and Maritime Transport (AAST)Jan 2005 - Jan 2009 - 4 yr
High School - IGCSE
Al Salam School-Abu DhabiJan 2008
Languages
Arabic
FluentEnglish
Advanced