Basic Info

Mennatullah ElSaadawi

2 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

English Instrucor at Not Courses

Experience Details

English Instrucor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Prepare learners to fluently practice the language upon their need through techniques of teaching through storytelling and physical response.
• Achieved targeted TNPS of 95.5% Year to date.
• Achieved total supervision rating of 96.87% Year to date.


Company Details

Not Courses

Alexandria, Egypt

501-1000 employees

Education

notcourses.com

Jul 2016 to present (1 year)
Team Leader Delegate at Vodafone International services - UK Account

Experience Details

Team Leader Delegate

Customer Service/Support

Experienced (Non-Manager)

• Supporting operations by conducting performance analysis reports
• Monitoring calls’ quality and initiate coaching
• Handling Compliance investigation


Company Details

Vodafone International services - UK Account (multinational)

Alexandria, Egypt

More than 1000 employees

Consumer Services

vis.vodafone.com.eg/vodafoneportalWeb/en/P19201651461361728062647

Feb 2016 to May 2016 (3 months)
Digital Advocate (volunteer) at World Humanitarian Summit

Experience Details

Digital Advocate (volunteer)

Analyst/Research

Student

N/A


Company Details

World Humanitarian Summit (multinational)

Online, Egypt

More than 1000 employees

Non-Profit Organizations

N/A

Apr 2015 to Apr 2016 (1 year)
Floor support at Vodafone International services VIS UK account

Experience Details

Floor support

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone International services VIS UK account

Alexandria, Egypt, Egypt

101-500 employees

Consumer Services

N/A

Jan 2016 to Feb 2016 (1 month)
Senior International Advisor (UK account) at Vodafone International services - UK Account

Experience Details

Senior International Advisor (UK account)

Customer Service/Support

Experienced (Non-Manager)

• Tasked with projecting a professional company image through phone interaction with new and existing clients
• Achieved 87% of customer resolution indicator year to date.


Company Details

Vodafone International services - UK Account (multinational)

Alexandria, Egypt

More than 1000 employees

Consumer Services

vis.vodafone.com.eg/vodafoneportalWeb/en/P19201651461361728062647

Sep 2015 to Jan 2016 (4 months)
Intern (intern) at Pyramids Capital For security brokerage

Experience Details

Intern (intern)

Accounting/Finance

Student

N/A


Company Details

Pyramids Capital For security brokerage

Alexandria, Egypt

11-50 employees

Financial Services

N/A

Jul 2014 to Aug 2014 (1 month)
Trainee (intern) at SAIB - Socité Arabe Intertionale de Banque

Experience Details

Trainee (intern)

Banking

Student

N/A


Company Details

SAIB - Socité Arabe Intertionale de Banque

Alexandria, Egypt

51-100 employees

Banking

N/A

Jun 2014 to Jul 2014 (1 month)
Class Teacher at Samson House learning Centre

Experience Details

Class Teacher

Education/Teaching, Training/Instructor

Entry Level

N/A


Company Details

Samson House learning Centre

Alexandria, Egypt

N/A

Education

N/A

Jun 2011 to Feb 2012 (8 months)

Achievements


Achieved targeted TNPS of 95.5% Year to date.
Achieved total supervision rating of 96.87% Year to date.



Succeeded to achieve the targeted glide of 20% of TNPS with assigned focus group in a month interval.


Achieved 87% of customer resolution indicator year to date.
Achieved 43% of TNPS year to date
Ranked #1 on the queue for the months of March and April
Ranked #8 on queue for least unplanned


Achieved a total assesment rating of 97% on targted assignments


Successfully passed phase one and two of The Quest by Unilever in 2014. Based on an essay about possible sustainable measures to apply to day-to-day activities.

Education

BA in Economics

Education Details

BA

Economics, Commerce, Business

Alexandria University, Egypt

A / Excellent / 85 -100%

N/A

N/A

Alexandria University
2012 - 2016
High School - IGCSE

High School Details

IGCSE

El Quds International Schools

Egypt

2012

A / Excellent / 85 -100%

N/A

El Quds International Schools
2012

Training and Courses

Training/Course Details

Data analysis for social sciences

Dec 2016

MITx

Methods for harnessing and analyzing data to answer questions of cultural, social, economic, and policy interest.

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdobeAnalyticalArabicBankingBusinessBusiness-orientedChemistryChinese FoodClass TeacherCommerceConsumer ServicesCustomer ServiceData Analysis For Social SciencesDigital AdvocateEconomic AnalysisEconomicsEducationEnglishEnglish InstrucorEviewsExecutorFinanceFinancial ServicesFloor SupportHorror MoviesInsuranceInternInternetLeaderMathsMicrosoft ExcelMicrosoft PowerPointMicrosoft WindowsMicrosoft WordNon-Profit OrganizationsPlannerPublic PolicyResearchSalesSenior International Advisor (UK Account)Siebel CRMSpinachSpiritual MeditationStatisticsSupportTeachingTeam Leader DelegateTechnologyThe Colour YellowTragic ComedyTraineeVanilla Ice CreamVodafone International Services - UK AccountWorld Humanitarian Summit

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Advanced

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Eviews

Eviews

: Expert

: Extreme - I love it!

:

Less than 1 year

Siebel CRM

Siebel CRM

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft word

Microsoft word

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

3-5 years

Adobe

Adobe

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

R

R

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Fields of Expertise

Teaching

Teaching

: Expert

: Extreme - I love it!

:

1-3 years

Economic Analysis

Economic Analysis

: Advanced

: Extreme - I love it!

:

Less than 1 year

Accounting

Accounting

: Advanced

: Extreme - I love it!

:

1-3 years

Sales

Sales

: Advanced

: High

:

3-5 years

Customer service

Customer service

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Executor, Leader, Planner, Business-oriented

Online Presence

https://eg.linkedin.com/in/mennatullah-el-saadawi-2b0324b6https://www.facebook.com/MennaElsaadawi

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