Mennatullah Mohamed Haroun

Amazon

• Selling Partner Support ConsultantFull Time

  Jul 2021 - Present -4 yrs, 2 months

  Egypt , Cairo

  • Job Details:- Demonstrated end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers. - Demonstrated effective, clear and professional written and oral communication. - Assisting Selling partners with all the matters related to their accounts (products issues, payment issues , sending inventory to our Hubs, Tax issues). - Provided prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues. - Maintained a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. - Demonstrated excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. - Contributed to a positive team environment and proactively aids team members with difficult contacts as needed. - Maintained acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. - Actively seek solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. - Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions. - Skilled in FBA and ILAC , supporting the seller with there inventory and how to manage it and resolve the problems they face in the inbound or removing the inventory from
• Customer service associateFull Time

  May 2020 - Jun 2021 -1 yr, 1 month

  Egypt , Cairo

  • Job Details:- Developed and actualized customer service initiatives to decrease wait times. - Utilized telephone, online chat and email platforms to deliver outstanding customer service. - Improved customer satisfaction ratings by addressing issues and fostering timely resolution. - Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. - Informed customers about special promotions and provided detailed information for various products. - Demonstrated items to customers and created customer awareness, interest and sales. - Conferred with customers about concerns with products or services to resolve problems and drive sales. - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. - Maintained up-to-date knowledge of product and service changes. - Responded to customer requests for products, services and company information. - Directed incoming calls to internal personnel and departments, routing to best-qualified department. - Investigated and resolved customer inquiries and complaints quickly. - Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.