Menna Elgnainey

Front Office Executive

• Job Details:Welcomed and assisted guests with check-in and check-out procedures. Managed reservations, handled inquiries, and provided accurate information about hotel services. Coordinated with various departments to meet guests’ needs. Resolved guest complaints efficiently to maintain high levels of customer satisfaction.

SMM Specialist

• Job Details:Designed and executed creative social media campaigns to promote the hotel’s services and offers. Managed content creation, including graphics, videos, and captions, ensuring alignment with brand identity. Gained advanced skills in managing social media pages, ads management, and insights analysis.

Branch Manager and Social Media Specialist

• Job Details:Supervised branch operations, ensuring efficient workflows and achieving sales targets. Developed and implemented creative social media strategies to enhance online presence and attract new clients.