Basic Info

Mena Nessem

1 year

Benha, Egypt

Bachelor's Degree

Entry level

Work Experience

Help desk specialist at AM group

Experience Details

Help desk specialist

IT/Software Development

Entry Level

1.Installing and configuring PC/Laptop hardware operating systems and applications.
2.Monitoring and maintaining computer systems and networks.
3.Supporting employees through a series of actions either on-site or remotely.
4.Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
5.Replacing hardware parts as required.
6.Providing support, including procedural documentation.
7.Following diagrams and written instructions to repair a fault or set up a system.
8.Supporting the roll-out of new applications.
9.Supporting new users’ accounts and profiles and dealing with password issues and E-mails.
10.Responding within agreed time limits to call-outs.
11.Working continuously on a task until completion (or referral to third parties, if appropriate).
12.Prioritizing and managing many open issues at a time.
13.Testing and evaluating new technologies.
14.Supporting and setting up audio / visual / presentation facilities in meeting rooms.
15.Developing end user knowledge in IT related fields.
16.Following up Attendance system.
17.Following up CCTV system backup and maintenance.
18.Following up photocopier contract and maintenance and attendance machines.


Company Details

AM group

Obour city, Egypt

501-1000 employees

Food and Beverage Production

N/A

Mar 2015 to present (1 year 9 months)
CCNSP (certificate) at Cyberoam (student activity)

Experience Details

CCNSP (certificate)

IT/Software Development

Entry Level

N/A


Company Details

Cyberoam (student activity)

5th settlement, Egypt

cyberoam.com

Dec 2015 to Dec 2015 (1 month)
Classic control at Don Bosco (student activity)

Experience Details

Classic control

Education/Teaching, Training/Instructor

Student

N/A


Company Details

Don Bosco (student activity)

Cairo, Egypt

N/A

Jan 2015 to Mar 2015 (2 months)
ICDL at Unisco (student activity)

Experience Details

ICDL

Education/Teaching, Training/Instructor

Student

N/A


Company Details

Unisco (student activity)

Cairo, Egypt

N/A

Jun 2014 to Aug 2014 (2 months)
Electrical distribution system (intern) at El-Moqaulon el-arab

Experience Details

Electrical distribution system (intern)

Engineering - Mechanical/Electrical

Student

N/A


Company Details

El-Moqaulon el-arab

Cairo, Egypt

11-50 employees

Agriculture/Fishing/Farming

N/A

Jul 2013 to Aug 2013 (1 month)
Electric machine (intern) at Military factory of machines (27)

Experience Details

Electric machine (intern)

Education/Teaching, Engineering - Mechanical/Electrical, Training/Instructor

Student

N/A


Company Details

Military factory of machines (27)

Cairo, Egypt

101-500 employees

Engineering Services

N/A

Jun 2013 to Jul 2013 (1 month)

Achievements


Salesbuzz project participant

Education

Electric power engineering in Electric Power

Education Details

Electric power engineering

Electric Power

Banha University, Egypt

C / Good / 65 - 75%

Electrical Machines Electric systems design

N/A

Banha University
2009 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Mansheya secondary military

Egypt

2009

A / Excellent / 85 -100%

N/A

Mansheya secondary military
2009

Certifications

ICDL
Jun 2014

Certificate details

ICDL

Jun 2014

90 out of 100

N/A

N/A

Shoubra Facualty

N/A

Certificate details

CCNSP (certificate)

Dec 2015

N/A

N/A

CP070116/V3.1EL/15361

Cyberoam

N/A

Training and Courses

Training/Course Details

Basic of PLC

Aug 2013

Soubra faculty,Semins-Lab

N/A

Training/Course Details

Electrical distribution

Aug 2013

El-moqaulon el-arab

N/A

Training/Course Details

Classic control

Mar 2015

Don bosco

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Active DirectryAdobe PhotoshopAgricultureArabicAutoCADBasic Of PLCCCNSP (certificate)Classic ControlCommunicatorDailuxElectric MachineElectric PowerElectrical EngineeringElectrical DistributionElectrical Distribution SystemEngineering ServicesEnglishFarmingFishingFood And Beverage ProductionHard WorkHard WorkerHelp DeskHelp Desk SpecialistICDLITMicrosoft OfficeOrganizerPLCPLC DesignPlannerSoftware DevelopmentTeam Player

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Intermediate

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

ICDL

ICDL

: Expert

: Extreme - I love it!

:

More than 7 years

Dailux

Dailux

: Expert

: Extreme - I love it!

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Advanced

: High

:

1-3 years

AutoCAD

AutoCAD

: Intermediate

: Extreme - I love it!

:

Less than 1 year

PLC

PLC

: Intermediate

: Extreme - I love it!

:

Less than 1 year

active directry

active directry

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Help Desk

Help Desk

: Advanced

: High

:

Less than 1 year

Electrical engineering

Electrical engineering

: Intermediate

: Extreme - I love it!

:

Less than 1 year

PLC Design

PLC Design

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Planner, Communicator, Hard worker, Organizer, Team Player

Online Presence

https://www.linkedin.com/in/mina-said-64838264?trk=nav_responsive_tab_profilehttps://www.facebook.com/menasaid2012

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