Mina Botros Geris

Service in-charge for HYUNDAI HCV TABUK branch in Saudi Arabia for Mohammed Y. Naghi Motors at HYUNDAI HCV in Saudi Arabia for Mohammed Y. Naghi Motors

Sheikh Zayed, Giza, Egypt

GB -Corp. Automotive Division

Jun 2019 - Present -5 yrs, 11 months

Egypt , Giza

Job Details:Attend and lead our company in front of faculty of engineering, CPA & ICA in technical engineering wise. Study the customers’ complaints (VOC) & solve according to (VOB) through CPA complaints and hotline requests sent from aftersales. Apply continuous problem-solving for top Complains. Through Performing engineering analyses to (product failures, customer complaints). Responsible for Homologation section for company products to meet UNECE standard. Support all service centers in critical manufacturing defects and needed inspections from technical support.

AL-GHANIM AUTO

Sep 2018 - Mar 2019 -6 months

Saudi Arabia , Riyadh

Job Details:Supervising Multi brand workshop which specialized in luxury vehicles as managing separate divisions (Quick service, mechanical repairs, elec. Repairs, accessories section, tires change, denting andpainting) Focus on sales reports to make jumping results. Caring about customer satisfaction and achieving the best service by professional ways.

MITSUBISHI FUSO AlHabtoor Motors

Nov 2017 - Aug 2018 -9 months

Saudi Arabia , Riyadh

Job Details:Experienced Workshop Manager with a demonstrated history of working in the automotive aftersales industry. Skilled in Failure Mode and Effects Analysis (FMEA), Commercial Automotive Engineering, Team Building, and services. Strong sales professional.

HYUNDAI HCV in Saudi Arabia for Mohammed Y. Naghi Motors

Jan 2014 - Present -11 yrs, 4 months

Saudi Arabia , Tabuk

Job Details:*Performs visual inspection / diagnosis of vehicle, using various checklists, diagnosis tools and aids during service reception, dynamic testing, computer scan diagnosis, including test-drives and identifies cause of malfunction * Work in AUTOLINE program in several works (open job card, search for labor & spare parts till to complete job order). *search for new customer and be in contact with me customers. *make the warranty claim procedure in professional way and follow up till repair. *seeking for customer satisfaction. *responsible of the workshop achievement and daily sales report.