Basic Info

Mahmoud El-tunsi Afifi

12 years

Qalubia, Egypt

Bachelor's Degree

Manager

Work Experience

Acting Team Manager at Convergys

Experience Details

Acting Team Manager

Operations/Management

Manager

N/A


Company Details

Convergys (multinational)

Giza, Egypt

N/A

Outsourcing/Offshoring

http://www.convergys.com/

Nov 2016 to present (9 months)
Customer Service Trainer at Convergys

Experience Details

Customer Service Trainer

Customer Service/Support, Training/Instructor

Manager

N/A


Company Details

Convergys

Cairo, Egypt

N/A

Outsourcing/Offshoring

N/A

Jul 2014 to Nov 2016 (2 years 4 months)
Technical Trainer and Mentor - Call Center at Convergys

Experience Details

Technical Trainer and Mentor - Call Center

Training/Instructor

Manager

I worked as Associate Trainer and was promoted simultaneously as a Mentor.


Company Details

Convergys

Cairo, Egypt

N/A

Outsourcing/Offshoring

N/A

Jun 2012 to Jun 2014 (2 years)
Quality Coach Task at Convergys

Experience Details

Quality Coach Task

Quality

Experienced (Non-Manager)

N/A


Company Details

Convergys

Cairo, Egypt

N/A

Outsourcing/Offshoring

N/A

Jan 2014 to Mar 2014 (2 months)
Call Center representative at Xceed Contact Center

Experience Details

Call Center representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Xceed Contact Center

Cairo, Egypt

N/A

Consumer Services

N/A

Mar 2010 to Jun 2012 (2 years 3 months)
Freelancer Translator and Interpreter at ItaliaLavoro

Experience Details

Freelancer Translator and Interpreter

Writing/Editorial

Experienced (Non-Manager)

Working as Translator and Interpreter for the selection of Egyptian workers to work in Italy.


Company Details

ItaliaLavoro

Italy

N/A

Translation and Localization

http://www.italialavoro.it/

May 2006 to Jun 2012 (6 years 1 month)
Tour Leader at Alpitour World, Travco

Experience Details

Tour Leader

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

Alpitour World, Travco

South Sinai, Egypt

N/A

Travel and Tourism

N/A

Sep 2007 to Mar 2010 (2 years 6 months)
Italian Interpreter at Cairo Book Fair

Experience Details

Italian Interpreter

Writing/Editorial

Experienced (Non-Manager)

Italian Arabic Interpretation for 2 weeks.


Company Details

Cairo Book Fair

Cairo, Egypt

N/A

Translation and Localization

N/A

Dec 2006 to Jan 2007 (1 month)

Achievements


Agent of the Year 2010 & 2011, in Xceed Contact center. Awarded as Best Trainer of the Month in several Months in 2015 in Convergys.

Education

Translation and Interpretation Diploma in Italian-Arabic-Italian Translation and Interpretation

Education Details

Translation and Interpretation Diploma

Italian-Arabic-Italian Translation and Interpretation

Faculty of Al-alsun, Ain Shams University, Egypt

A / Excellent / 85 -100%

N/A

N/A

Faculty of Al-alsun, Ain Shams University
2005 - 2007
BA degree in Italian Dept

Education Details

BA degree

Italian Dept

Faculty of Alsun, Ain Shams university, Egypt

B / Very Good / 75 - 85%

Italian

N/A

Faculty of Alsun, Ain Shams university
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Tahla Thanawia

Egypt

2001

A / Excellent / 85 -100%

N/A

Tahla Thanawia
2001

Certifications

Certificate details

Interpretation and Translation Diploma

Jul 2007

N/A

N/A

N/A

Faculty of Alsun

N/A

Certificate details

CLC ( Convergys Leaders as Coaches)

Jun 2016

N/A

N/A

N/A

Convergys

N/A

Training and Courses

Training/Course Details

Train The Trainer(TTT)

Jun 2014

Convergys

Learn the basics of adult learning theory and instructional design methodology. Gain a foundation in conducting a needs assessment, developing learning objectives, and evaluating the impact of your training initiatives. Learn and apply effective training techniques for managing participants, engaging a variety of learning styles, and creating an effective positive learning environment, and managing classroom challenges. Develop engaging training solutions that are learner-centered.

Training/Course Details

Train The Trainer (TTT)

Jan 2015

Amazon Trainer Certification Program

N/A

Training/Course Details

PMG ( Project Management Training

Mar 2015

Amazon

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Acting Team ManagerArabicBusiness-orientedCLC ( Convergys Leaders As Coaches)Call Center RepresentativeChessConsumer ServicesConvergysCustomer ServiceCustomer Service In Call CentersCustomer Service TrainerCustomer-orientedEditorialEnglishFootballFreelancer Translator And InterpreterGamingHard WorkerInterpretation And Translation DiplomaItalianItalian DeptItalian InterpreterItalian-Arabic-Italian Translation And InterpretationLearning LanguagesManagementMicrosoft OfficeOffshoringOrganizerOutsourcingPMG ( Project Management TrainingQuality AssuranceQuality Coach TaskQuality ControlSupportTeam PlayerTechnical Trainer And Mentor - Call CenterTour LeaderTourismTrain The Trainer (TTT)Train The Trainer(TTT)Translation And InterpretationTranslation And LocalizationTravelTravel And TourismTravellingWorking As A Trainer Or FacilitatorWriting

Self-assesed Skills

Languages

Italian

Italian

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Working as a Trainer or Facilitator

Working as a Trainer or Facilitator

: Expert

: Extreme - I love it!

:

1-3 years

Translation and interpretation

Translation and interpretation

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service in Call centers

Customer Service in Call centers

: Intermediate

: Extreme - I love it!

:

3-5 years

Management

Management

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Business-oriented, Hard worker, Customer-oriented, Organizer, Team Player

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