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Mahmoud El-tunsi Saad Afifi

keen to learn and develop my skills

Qalubia, Egypt
  • Customer Service in Call centers
  • Translation and interpretation
  • Microsoft Office
  • Working as a Trainer or Facilitator
  • Management

Work Experience

  • Acting Team Manager at Convergys

    Nov 2016 to present · 1 Years 7 Months
  • Customer Service Trainer at Convergys

    Jul 2014 to Nov 2016 · 2 Years 2 Months
  • Quality Coach Task at Convergys

    Jan 2014 to Jun 2014 · 6 Months
  • Technical Lead and Associate Trainer- Microsoft XBOX Account at Convergys

    Jun 2012 to Jun 2014 · 2 Years 10 Months

View 4 more experiences

Education

  • Translation and Interpretation Diploma in Italian-Arabic-Italian Translation and Interpretation

    Faculty of Al-alsun, Ain Shams University - Egypt 2005 to 2007 · 2 Years
  • BA degree in Italian Dept

    Faculty of Alsun, Ain Shams university - Egypt 2001 to 2005 · 4 Years
  • High School - Thanaweya Amma

    Tahla Thanawia - Egypt 2001

Achievments

Agent of the Year 2010 & 2011, in Xceed Contact center. Awarded as Best Trainer in Convergys in 2015.

Skills
Tools and Fields of Expertise

  • Customer Service in Call centers
  • Translation and interpretation
  • Microsoft Office
  • Working as a Trainer or Facilitator
  • Management

Languages

  • Italian

    Fluent
  • Arabic

    Fluent
  • English

    Advanced
  • German

    Intermediate

Training & Certifications

  • CLC ( Convergys Leaders as Coaches)

    Convergys · 2016
  • PMG ( Project Management Training

    Amazon · 2015
  • Train The Trainer (TTT)

    Amazon Trainer Certification Program · 2014
  • Train The Trainer(TTT)

    Convergys · 2014
  • Interpretation and Translation Diploma

    Faculty of Alsun · 2007