Basic Info

Merhan eldamarecy

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Procurement Officer at Souq.com

Experience Details

Procurement Officer

Logistics/Supply Chain

Experienced (Non-Manager)

• Purchase the company products after receiving the price offers from different suppliers.
• Handle the after sales problems and follow up till it is finalized.
• Create purchase orders according to the available budget and follow the signatures of the top management.
• Follow the order until it reaches the warehouse safely.


Company Details

Souq.com (multinational)

Cairo, Egypt

101-500 employees

Internet/E-commerce

www.souq.com

Nov 2014 to present (2 years 1 month)
Quality Assurance Expert at Souq.com

Experience Details

Quality Assurance Expert

Customer Service/Support

Experienced (Non-Manager)

• Handling sellers and buyers problems.
• Preparing daily report to trace the performance to update the management level for having over roll strategy.
• A compensation strategy is determined on weekly bases to keep the company’s credibility.
• Support customer services agent in solving critical problems.
• Escalate critical problems to the management level.
• Categorize the sellers and buyers to good and bad history to determine the suppose offers and credibility in their treatment.


Company Details

Souq.com (multinational)

Cairo, Egypt

101-500 employees

Internet/E-commerce

www.souq.com

Apr 2013 to Nov 2014 (1 year 7 months)
E-Commerce Expert at Souq.com

Experience Details

E-Commerce Expert

Customer Service/Support

Experienced (Non-Manager)

• Contact angry customers who have complaints and & compensate them where appropriate.
• Up sell and promote services.
• Increase customers’ awareness.
• Offer various promotions & complementary services.
• Train the new comers and give a daily report about their performance


Company Details

Souq.com (multinational)

Cairo, Egypt

101-500 employees

Internet/E-commerce

www.souq.com

Sep 2012 to Mar 2013 (6 months)

Achievements


00

Education

Bachelor's Degree in commerce

Education Details

Bachelor's Degree

commerce

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2006 - 2011
Bachelor's Degree in commerce

Education Details

Bachelor's Degree

commerce

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Secondary certificate

Egypt

2006

B / Very Good / 75 - 85%

N/A

Secondary certificate
2006

Training and Courses

Training/Course Details

EFE (Education For Employment)

Sep 2012

EFE (Education For Employment)

• EFE (Education For Employment), July 2012 till September 2012 o Business English o Technical Support o Pronunciation o Negotiation and Conflict Resolution o Presentation and Public Speaking o Workplace Success o Interview skills o Critical Thinking o Graduation Project: AHB  AHB company design created through a company simulation. A complete framework of the company was created to show projected sales, profits, company infrastructure, etc.

Training/Course Details

• MOIC (Model Organization of Islamic Conference), member of Logistics

Oct 2008

Cairo University

N/A

Training/Course Details

• Member in Conference Of Marketing, Economics & Trade ( COMET ), Delegate

Oct 2011

Cairo university

N/A

Training/Course Details

• Basic Technical and Statistical Analysis for Stock Exchanges

Oct 2010

Institute of Statistical Studies & Researchal Cairo University

N/A

Training/Course Details

• Personal Success, Communication skills and Time Management Courses

Oct 2009

Cairo University

N/A

This profile is fresh!
Last update 19 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicCommerceCommunicatorCustomer ServiceE-Commerce ExpertE-commerceEFE (Education For Employment)EnglishGermanHandles StressHard WorkerInternetLogisticsOrganizerProblem SolverProcurement OfficerQuality Assurance ExpertSouq.comSupportTransportation Basic Technical And Statistical Analysis For Stock Exchanges MOIC (Model Organization Of Islamic Conference), Member Of Logistics Member In Conference Of Marketing, Economics & Trade ( COMET ), Delegate Personal Success, Communication Skills And Time Management Courses

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Beginner

: Beginner

: Beginner

: Beginner

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Key Skills

Communicator, Hard worker, Organizer, Problem Solver, Handles Stress

Online Presence

https://www.linkedin.com/profile/view?id=AAIAAA00hy8Bw3s64GM3joTSnnIGDw3zsu8OQkY&trk=nav_responsive_tab_profile_pic

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